St John Ambulance Cymru Reviews 

1,676
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable, friendly, and engaging trainers who consistently and effectively make learning essential practical skills thoroughly enjoyable and remarkably easy to understand. People truly appreciate the highly interactive learning environment, clear explanations, and ample opportunities for hands-on practice, which significantly help build lasting confidence for handling unexpected real-life emergencies. Some reviewers were not happy with certain facility and environmental aspects encountered during their actual visits, specifically mentioning uncomfortable seating arrangements during long sessions, warm classrooms, and occasional un-welcoming reception experiences encountered at the building entrance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that trainers are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the engaging trainers and... See more

Service

People report positive experiences with service, describing the training as an excellent and well-run course.... See more

Quality

Consumers find quality to be positive, highlighting good training and information delivery. People note it is... See more

Product

Reviewers mention positive feedback about product, highlighting that the course is thorough and great for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen delivered an engaging and genuinely enjoyable first aid course. She explained everything clearly, encouraged questions, and took the time to answer all of my additional queries in detail. I’ve c... See more

Company replied

Rated 5 out of 5 stars

Dean was a fantastic teacher. He kept the course interesting and easy to understand. He was empathetic whilst dealing with heavy topics, but managed to keep the course light and even funny at times. W... See more

Company replied

Rated 5 out of 5 stars

Fantastic banter, really memorable teaching. I'll remember so much more from this course than my previous one. Truly engaging and the use of real life examples make it hit home and sink in much more r... See more

Company replied

Rated 5 out of 5 stars

Was a bit apprehensive about the course before going as i don't like the role play idea, but with Chris making everything easy to learn, funny & interesting his knowledge on everything was brilliant i... See more

Company replied


Company details

  1. Training Centre
  2. Emergency Training
  3. Emergency Training School
  4. First Aid Station
  5. Mental Health Service
  6. Training School

Written by the company

St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.


Contact info

About Our Training Courses

We are a top provider of first aid & mental health training in Wales

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,676)

999 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic first aid training

The instructor was very personable and kept a good pace throughout the training so we weren't bombarded but it was manageable and it gave me the opportunity to take in the information. She used real life examples which you could relate to and her questioning helped you problem solve effectively. The role-play scenarios were also very effective and helpful. The course was thorough and informative and feel so much more confident to administer first aid after receiving the training. Diolch yn fawr.

16 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that you feel more confident in your First Aid skills.

Rated 5 out of 5 stars

Really good course and learnt a lot

Really good course and learnt a lot.

Having 2 trainers at the same time really worked well and kept everything flowing well.

Both trainers, Donna and Lisa were outstanding.

15 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Donna and Lisa delivered the course so well together.

Rated 5 out of 5 stars

I liked the facility where the course…

I liked the facility where the course was held, clean and comfortable, front of house staff made us feel very welcome. Ben who took the course was both professional and personable making the course enjoyable and intuitive.

14 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with Ben.

Rated 5 out of 5 stars

Approachable

Helpful, friendly, knowledgeable, approachable trainer who made what could have been difficult training an enjoyable day.
Proud to know i am now fully trained in first aid at work.
Thank you

11 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Brilliant educational course

Although it was a very warm and uncomfortable day as the venue had no air-con, the staff made the experience bearable and I myself thoroughly enjoyed.l the experience. The course was very informative and helped to develop my knowledge and understanding further. The staff were very helpful and delivered the course brilliantly.

15 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear the course was delivered brilliantly.

Rated 5 out of 5 stars

Thank you

Great way to learn first aid. Thanks.

15 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

1 Day Emergency First Aid at Work

Thank you Celyn.
Celyn made everyone at ease and ensured at every step that everyone had understood the discussions/activities/information given.
Celyn was able to give her own relevant examples and personal experiences which added to the learning.
Diolch

14 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with Celyn.

Rated 5 out of 5 stars

Highly Recommended First Aid in the Workplace Course

I recently attended the First Aid in the Workplace training delivered by St John Ambulance and found it to be excellent. The training was informative, engaging and well structured, with a good balance of theory and practical activities. Our trainer Celyn was knowledgeable, approachable and kept the session interactive throughout, making it easy to understand and retain the information. I left feeling much more confident in my ability to respond in a first aid situation. Overall, a great course delivered by a great trainer.

14 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Celyn delivered the course so well and you left feeling more confident in your abilities.

Rated 4 out of 5 stars

Emergancy First Aid

Ben was a great instructor. Clear with his communication, personable with everyone and professional in getting clear messages/instructions across.

15 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Informative

Was very informative and i really enjoyed the course.

16 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

I received excellent service from…

I received excellent service from Louise Bellingham whilst trying to book my course

15 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're glad Louise could help.

Rated 5 out of 5 stars

First Aid at Work (3 day)

The First Aid at Work (3 day) training course was well put together with a mix of practical and theory. Donna was a great instructor and made the experience engaging and enjoyable.

13 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Emergency First Aid at Work

Celyn was amazing! Made the course very interesting and interactive. She provided us with a positive environment in which we could share personal experiences and ask questions.

The instructions given were clear and simple to understand. Celyn supported all of the learners during the practical tasks and made sure her time was divided fairly between everyone.

Celyn's experience and knowledge were clear as she answered many questions that weren't necessarily covered in the course.

15 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that you enjoyed learning with Celyn.

Rated 5 out of 5 stars

Donna was brilliant!

Donna was brilliant!! Having done internal courses with SWP it was really beneficial to be in a group with people from other organisations. There were some challenging characters in the group and I think Donna handled things really well.

13 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Donna delivered the course so well.

Rated 5 out of 5 stars

First time attending St John’s…

First time attending St John’s Ambulance for a 3 day first aid course. Our tutor Donna made the whole course really engaging, very knowledgable and friendly.

16 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Donna made the course engaging.

Rated 5 out of 5 stars

First Aid at Work

Dean was really informative, engaging and funny.

A brilliant teacher.

Thank you, Dean.

16 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with Dean.

Rated 5 out of 5 stars

Really good overall experience

Really good overall experience. I like the location, good size group, trainer very knowledgeable and comes across well.

15 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

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