St John Ambulance Cymru Reviews 

1,672
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable, friendly, and engaging trainers who consistently and effectively make learning essential practical skills thoroughly enjoyable and remarkably easy to understand. People truly appreciate the highly interactive learning environment, clear explanations, and ample opportunities for hands-on practice, which significantly help build lasting confidence for handling unexpected real-life emergencies. Some reviewers were not happy with certain facility and environmental aspects encountered during their actual visits, specifically mentioning uncomfortable seating arrangements during long sessions, warm classrooms, and occasional un-welcoming reception experiences encountered at the building entrance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that trainers are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the engaging trainers and... See more

Service

People report positive experiences with service, describing the training as an excellent and well-run course.... See more

Quality

Consumers find quality to be positive, highlighting good training and information delivery. People note it is... See more

Product

Reviewers mention positive feedback about product, highlighting that the course is thorough and great for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen delivered an engaging and genuinely enjoyable first aid course. She explained everything clearly, encouraged questions, and took the time to answer all of my additional queries in detail. I’ve c... See more

Company replied

Rated 5 out of 5 stars

Dean was a fantastic teacher. He kept the course interesting and easy to understand. He was empathetic whilst dealing with heavy topics, but managed to keep the course light and even funny at times. W... See more

Company replied

Rated 5 out of 5 stars

Fantastic banter, really memorable teaching. I'll remember so much more from this course than my previous one. Truly engaging and the use of real life examples make it hit home and sink in much more r... See more

Company replied

Rated 5 out of 5 stars

Was a bit apprehensive about the course before going as i don't like the role play idea, but with Chris making everything easy to learn, funny & interesting his knowledge on everything was brilliant i... See more

Company replied


Company details

  1. Training Centre
  2. Emergency Training
  3. Emergency Training School
  4. First Aid Station
  5. Mental Health Service
  6. Training School

Written by the company

St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.


Contact info

About Our Training Courses

We are a top provider of first aid & mental health training in Wales

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,672)

999 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AED Training

The trainer was informative and engaging

12 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Excellent AED training

Excellent hands on, informative training. I am sure I could help in an emergency situation that I hope will never happen. Helen was a first class trainer.

12 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

I think Dean was an excellent trainer

I think Dean was an excellent trainer. He made it very practical, had us repeat everything multiple times so it actually sticks! Was very knowledgeable and I couldn't recommend this course more.

11 August 2026
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Reply from St John Ambulance Cymru

Thank you for leaving us a review, we're pleased to hear Dean delivered the course so well.

Rated 5 out of 5 stars

First Aid 2 day refresher training - CARDIFF

On arrival, meet by a lovely reception team. Explained everything clearly, signed in daily and provided with a pass. Staff helpful and friendly. Trainer polite, and clear and had lots of stories to support first aid.

6 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear you enjoyed learning with us.

Rated 5 out of 5 stars

Helen was very informative

Helen was very informative, had great knowledge and it was also obvious that she had first hand experience of this subject.

12 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Fire Marshall course.

A great course. The instructor was great, felt at ease throughout, it was informative and a constructive course.

11 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Donna was very knowledgeable and made…

Donna was very knowledgeable and made sure we were all comfortable with everything and gave us lots of opportunities to ask questions!

10 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 4 out of 5 stars

very informative and interactive

The course was very informative and interactive. The instructor was knowledgeable and engaging.

10 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

3 day first aid

I did the first aid course for work and had a really great time. It’s a lot of information to take in but Sam made it fun and kept us engaged.

7 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Amazing Course great range of content…

Amazing Course great range of content Dean was awesome and Dean the instructor explained each content in detail I would Highly Recommend this course

10 August 2026
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Reply from St John Ambulance Cymru

Thank you for your recommendation, we're pleased to hear Dean delivered the course so well.

Rated 5 out of 5 stars

Gary delivered an engaging and dynamic…

Gary delivered an engaging and dynamic first aid course covering lots of material in the three days our team was with him. The split of presentational / practical education kept everyone engaged with plenty of recap sections in place to ensure the key information was sinking in. Our team have finished the course feeling confident and energised to deal with any future first aid situations they may face.

10 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review. We're pleased to hear your team is feeling confident in their First Aid skills.

Rated 5 out of 5 stars

Best trainer ever.

The joining instructions were clear. The location was easy to find with plenty of free parking. The trainer was one of the best I have ever had. The pace was just right and there was plenty of opportunity to ask questions or recap. The course included students with a variety of experience of first aid and the skill of the trainer meant we all progressed together. My trainer was Donna H.

5 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear you had a pleasant learning experience with Donna.

Rated 5 out of 5 stars

Gary was very informative and clear.

Gary was very informative and clear.
Made the course enjoyable and comfortable.
Lovely atmosphere in the class.
Best 1st aid course I’ve attended, would highly recommend.
Jill Leddington

5 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear you enjoyed learning with Gary.

Rated 5 out of 5 stars

MHFA Course

Thoroughly enjoyed the course with a great group of people. Some interesting exchanges about different experiences. Knowledgeable trainer, Lisa Nicholls who encouraged group discussions and exchanges of ideas

5 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Excellent First Aid Training Course

Excellent First Aid Training Course

I recently completed a three-day first aid training course with St John Ambulance and was extremely impressed with the trainer and the overall experience.

The trainer was highly knowledgeable, professional and approachable, delivering the course in a clear and engaging way. They created a relaxed learning environment while ensuring that all the important information and practical skills were covered thoroughly.

The practical exercises were particularly useful and gave us the confidence to put what we had learned into practice. The trainer was always happy to answer questions and took the time to make sure everyone understood the different aspects of the course.

Overall, it was an excellent three days of training, and I would highly recommend the trainer to anyone looking to complete first aid training. A very informative, enjoyable and worthwhile course. Thank you Helen.

3 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you found the course informative and enjoyable. Thank you for your recommendation.

Rated 5 out of 5 stars

Brilliant course that everyone on Earth…

Brilliant course that everyone on Earth could benefit from, Trainer was great and got everyone involved with the practical ⭐️⭐️⭐️⭐️⭐️ from me 👍

4 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 2 out of 5 stars

Completed the 2 day re certification…

Completed the 2 day re certification course. The instructor was very knowledgeable but i did feel he disagreed to often with what was written in the first aid manual. The course was stretched out. The final day for me was very uncomfortable. Seat not comfortable for sitting in for 6 hours. The instructor had a nice office chair the candidates didnt. TV monitor way to small for the presentations. I struggled to read the information on the screen. Very little practical exercises. Friday I was not stimulated and lost interest early on. In all not a positive experience. Will probably seek another provider next time. Check in and facilities were good with a very helpful Receptionist.

4 August 2026
St John Ambulance Cymru logo

Reply from St John Ambulance Cymru

Thank you for taking the time to provide feedback.
We are pleased to hear that our check-in process and receptionist made a positive impression; however, we apologise that your overall experience did not fully meet your expectations. Your comments regarding the seating arrangements, monitor size, and pacing of the course will be addressed internally for further investigation.
While it's encouraging to hear that you found the trainer to be knowledgeable, we also acknowledge your comments about the instructor's reference to the first aid manual and the feeling of disengagement on day two. These issues will be raised with our education team to be reviewed.
Thank you once again for your honest feedback — it genuinely assists us in making ongoing improvements.

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