SixteenNinetyTwo Reviews 94

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Cancelled my order due to an issue at their end. Still waiting for my refund over a month later. Customer service and replying to emails is atrocious. Do not recommend.

Rated 5 out of 5 stars

Very quick shipping. Ordered to Ireland on Monday and arrived Tuesday. Had previously ordered wrong sizes and returns process is very straightforward. Only issue is that when shipping to Ireland, you... See more

Rated 5 out of 5 stars

I was a bit sceptic in the beginning as I wasn't familiar with the brand but I loved their designs and decided to order. I couldn't be happier with what I received, the jacket was exactly as pictured,... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised with my Parcel. After the easy to use site, my package came a couple of days later, the box was lush and then on top of that the inner packaging made me feel special as if I... See more

Company details

  1. Clothing Store

Written by the company

Our AW21 collection is now available, echoing the artful construction & endless resilience of Jamaica, with perfectly tailored lines defining poise & presence.


Contact info

3.8

Great

TrustScore 4 out of 5

94 reviews

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Rated 5 out of 5 stars

I was pleasantly surprised with my…

I was pleasantly surprised with my Parcel. After the easy to use site, my package came a couple of days later, the box was lush and then on top of that the inner packaging made me feel special as if I was opening a gift. Im in love with my Shirt Dress. The material and detail is exactly, if not better than what’s on the site. I can’t wait to get my near future purchases. The Brand is amazing for both Male and Female.

26 October 2023
Rated 1 out of 5 stars

Absolutely rubbish

Absolutely rubbish. Avoid, avoid AVOID! Garments were a poor fit, disappointed, cheap materials, used big boy names to sell tat.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing quality and delivery

The packaging of the parcel was beautiful and really well thought out. The clothes are very worth the price. The quality is amazing from the first touch and the fit is also perfect. I purchased the Beige Jacket, Cargo trousers and shirt

5 September 2023
Rated 5 out of 5 stars

Sixteen Ninety Two had me looking Fly…

Sixteen Ninety Two had me looking Fly for my 30th birthday this year and had me looking fresh AF at carnival !!! I LOVE this brand and I vow to cop every item

There was a delivery issue but they emailed me with updates and their customer service is 10/10

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Wow what Can I say!! 10/10 Amazing

Wow what Can I say! This was my first time ever purchasing from this clothing company and firstly can i say how amazing the packaging was. I literally thought I'd recieved a gift. The item came in a beautiful box, with tissue paper and a dust bag like cloth over the packaged item and not to forget a beautiful thank you note. The attention to detail is fantastic. 10/10 for presentation. The item is beautiful true to size and just like the image advertise on their website. Great quality beautiful design and really stylish. Excited to wear this jacket out. I am 1 happy costumer. Ooh and it came really quickly 2-3days from when I ordered it. Will definitely be buying more from this company.

23 August 2023
Unprompted review
SixteenNinetyTwo logo

Reply from SixteenNinetyTwo

Hi Tashi,

Thank you so much for your feedback! We appreciate it and we hope you shop with us again soon.

Many thanks, The SNT Team

Rated 3 out of 5 stars

Poor Customer Interaction/ Communication.

With regards to the service, I ordered some items on the 30th of July (Sunday) with the expectation of receiving them the next working day which should have on the Tuesday 1st of August. I did not receive my items until the 4th of August and this was only after I contacted customer service to enquire about the delay. The response back did not address the reason or an apology for the delay as I was just told the items are out for delivery.

I also recently returned a pair of cargo pant for an exchange. I sent the item back on Monday the 14th of August (Special Delivery) I checked the Royal Mail tracking and it said the items arrived the next day it is now the 18th of August and I still have not received an acknowledgement of receipt from the company.

The items are great but the customer service/ communication needs to improve as this could damage the brand.

1 August 2023
SixteenNinetyTwo logo

Reply from SixteenNinetyTwo

Hi Kofi,

Thanks for your feedback, we can reassure you on all our emails to you we had apologised for the delay as there was a temporary delay on shipment for your package.

We appreciate all customer feedback and take this board to make positive changes within our team.

Many thanks,
The SNT Team

Rated 4 out of 5 stars

Brought my package quickly

Brought my package quickly, would rate it 5/5 stars but the only issue I had was it was said to be brought in 2 working days, I emailed after more than 2 days and once they said they'll "figure out the issue", I got an email from the company bringing my purchase that they have received the package, which to me, I believe that means I needed to remind them about my package for them to bring it hence the 4 stars, other than that, all went great :)

27 July 2023
SixteenNinetyTwo logo

Reply from SixteenNinetyTwo

Hi Leon,

Thank you so much for your feedback & apologies again for the slight delay on your order! We appreciate it and we hope you shop with us again soon.

Many thanks, The SNT Team

Rated 5 out of 5 stars

Great Quality trendy fit

Great package, quick delivery, and amazing quality ✅ highly recommended

1 August 2023
SixteenNinetyTwo logo

Reply from SixteenNinetyTwo

Hi Julius,

Thank you so much for your feedback! We appreciate it and we hope you shop with us again soon.

Many thanks, The SNT Team

Rated 1 out of 5 stars

Sent the wrong size

Sent the wrong size, and when I returned for the correct one was told they were now sold out. Asked for an alternative color and never responded, just refunded and now I have to wait to get my money back to purchase again.

17 July 2023

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