Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
I bought my six pad vacuum cleaner after reading reviews where it scored very high .The vacuum cleaner has been great but unfortunately I dropped it and a part broke .I contacted customer services se... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
210 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The hoover itself light and easy to…
The hoover itself light and easy to use has a powerful pick up and attachments easy to fit and remove
Very pleased with it indeed
My only problem is the charging battery cable which I need to replace but find it difficult to track down after I moved and mislaid the cable
15 April 2025
Unprompted review
Reply from SIXPAD
Dear Chris,
Thank you for the great feedback! We're thrilled to hear you found the vacuum easy to use and were impressed with the results. Glad the delivery was quick too.
If you need anything at all, we're here to help.
Best regards,
David | SIXPAD Manager
Sixpads UK
I decided I did not want to keep the product as I had mine repaired, I was helped by John Ellis who was very polite and helpful and offered a refund. Professional and responsive.
11 April 2025
Unprompted review
Reply from SIXPAD
Dear Peter,
Thank you for your kind feedback. We're glad to hear that Ellis was able to assist you in a polite and professional manner. Even though you decided not to keep the product, we truly appreciate your recognition of our service.
Should you need any help in the future, we’re always here for you.
Warm regards,
David | SIXPAD Manager
Simple to use and effective
Only used the machine once but very impressed with ease of use and the carpet came up fantastic.
Quick delivery, overall very pleased.
12 February 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you for your great feedback! We’re thrilled to hear that you found the machine easy to use and that your carpet turned out fantastic. It’s also great to know that the delivery was quick and that you’re overall pleased with the product.
We appreciate your support and look forward to serving you again in the future!
Best regards,
David | SIXPAD Manager
Cleaning Stairs Has Never Been Easier
I live in a two-storey house, and cleaning the stairs has always been one of my least favourite household chores. Traditional vacuum cleaners are difficult to use on stairs, and their bulky design makes it hard to reach every corner. But this vacuum cleaner makes cleaning the stairs a breeze. I had a minor problem with a loose attachment, but the seller was very helpful and quickly sent me a new one. I highly recommend it.
Its lightweight design is perfect for stairs, and the suction power is so strong that it cleans thoroughly every time. I no longer have to drag the bulky vacuum cleaner up and down the stairs, which is a great relief. The ergonomic handle is very comfortable, and even after prolonged use, my wrists don't get tired.
4 March 2025
Reply from SIXPAD
Hi Michael,
Thank you for your kind feedback! We’re so glad to hear that our vacuum has made cleaning your stairs easier and more comfortable. It’s great to know that the lightweight design and strong suction are working well for you.
We also appreciate your patience with the attachment issue, and we're happy we could resolve it quickly. Your recommendation means a lot to us!
If you need anything else, feel free to reach out.
Best regards,
David | SIXPAD Manager
Great 'hoover' but the dust collection…
Great 'hoover' but the dust collection chamber is waaaaay tooooooo small!
If the collector was bigger (at least double the size,as big as a barrel), i'd give the appliance 5/5
2 February 2025
Unprompted review
Reply from SIXPAD
Hi Matthew,
Thank you so much for taking the time to share your feedback! We’re really pleased to hear that you’re satisfied with the performance of the vacuum, and your input is greatly appreciated.
Regarding the dust chamber size, we completely understand your concern. However, after extensive market research and user feedback, our design team carefully selected what we believe to be the optimal size. This choice wasn’t made lightly. If the dust chamber were any larger, it would add unnecessary weight to the vacuum, which would compromise its ease of use and comfort. Our goal is to provide a high-performance vacuum that remains lightweight and convenient for everyday use.
Our design team is highly professional, and they’ve worked hard to balance all aspects of the vacuum’s performance to deliver the best possible solution for our users. We truly appreciate your valuable suggestion, and we will continue to improve our products and services.
If you have any further questions or suggestions, please don’t hesitate to reach out. We look forward to you continuing to enjoy our product.
Best regards,
David | SIXPAD Manager
At Last, a Vacuum That Works on My Large Carpet!
I’ve been hunting for a vacuum that can effectively clean my large, thick carpet. Previous vacuums just didn’t do the job, either failing to remove the dust and debris or requiring several passes to make any noticeable difference. This vacuum, however, has solved that problem perfectly.
The attachments are simple to swap, and the vacuum itself is lightweight, making it a breeze to move around, even when tackling large areas.
I did have a slight issue with the dustbin getting stuck, but after reaching out to the seller, they sorted it immediately and sent me a replacement dustbin. I’m really chuffed with the service and the product overall, and would highly recommend it to anyone with large carpets or pets!
4 February 2025
Reply from SIXPAD
Hi James,
Thank you for your wonderful feedback! We’re so glad to hear that our vacuum has been able to effectively clean your large carpet. It’s fantastic to know that the lightweight design and easy-to-swap attachments are making a difference for you.
We also appreciate your patience with the dustbin issue, and we’re happy to hear it was sorted quickly. Your recommendation means a lot, especially for anyone with large carpets or pets.
If you ever need anything else, don’t hesitate to reach out.
Best regards,
David | SIXPAD Manager
Arrived in 3 days,a great buy.
I am so pleased with my vacuum cleaner and the service from Sixpad.It arrived 3days after I ordered it,well packaged and in perfect condition.The suction is so powerful,a lot better than my Vax.
Only used it a couple of times so far but delighted with it,great value.
13 April 2025
Unprompted review
Reply from SIXPAD
Hi Valerie,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you’re pleased with your new vacuum cleaner and our service. We’re thrilled that the suction power exceeded your expectations – we always strive to deliver products that really perform!
It’s wonderful to hear that you’re already delighted with your purchase after just a few uses. Your kind words and recommendation mean the world to us. We truly appreciate your support and are grateful that you chose SIXPAD. We’re confident that you’ll continue to enjoy the vacuum for years to come!
If you need anything else, don’t hesitate to get in touch. Thanks again for sharing your experience with us!
Best regards,
David | SIXPAD Manager
My thoughts on the Sixpad experience
Beautifully packaged product.
Helpful customer service
Suggested improvements
1. Place instructions in the box
2. Issue a customer service contact number- this gives a more focussed customer friendly experience
3. Issue no quibble refunds with a return label if item sent in pristine condition
Thank you
13 April 2025
Unprompted review
Reply from SIXPAD
Dear Melanie,
Thank you so much for your thoughtful feedback! We're glad to hear you were happy with the packaging and found our customer service helpful.
Regarding your suggestions, we usually include the instructions inside the box, and we'll make sure this is consistently the case moving forward. We also really appreciate your thoughts on the returns process, and we'll look into making it as seamless as possible.
Your input is invaluable, and we’re committed to continually improving. We look forward to serving you again in the future!
Best regards,
David | SIXPAD Manager
Excellent and Versatile Vacuum
Ordering and paying for my SIXPAD S80 cordless vacuum was easy and stress free. It was delivered within a few days. I am delighted with my vacuum. It is lightweight, powerful and easy to use. I assembled it in no time and emptying the dust cylinder is a simple and quick operation. Love it!
27 March 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you so much for your 5-star review! We're thrilled to hear you're satisfied with your purchase. Your support means a great deal to us, and we're committed to providing you with the best possible experience. If you have any questions or need assistance, please don't hesitate to get in touch.
Wishing you all the best, and we look forward to serving you again soon!
Best regards,
David | SIXPAD Manager
I've yet to use the vacuum
I've yet to use the vacuum, I've tried to contact by sending an email but no one have replied to my query, so could someone please read my email and resolve as I need to use it
Kind regards
9 April 2025
Unprompted review
Reply from SIXPAD
Dear Caron,
Thank you for reaching out.
We have not received your email, and it's possible that there was an error when sending it. We sincerely apologize for any inconvenience caused.
You can always contact us directly via the email address on our SIXPAD Trustpilot page or through the contact section on our official website. We are always here to assist and resolve any concerns you may have.
Please don't hesitate to reach out, and we'll do our best to support you.
Best regards,
David
SIXPAD Manager
Customer service is incredible
Customer service is incredible! Helped me with my broken sixpad (was in warranty) but they felt with it amazingly. I also love my handheld hoover and wouldn’t be without it. Will always buy sixpad range!! Thank you for your excellent customer care.
14 February 2025
Reply from SIXPAD
Dear Customer,
Thank you for your 5-star review! We're so glad you're happy with your purchase. If you need any help, feel free to reach out.
Wishing you all the best!
Best regards,
David | SIXPAD Manager
Great delivery and ordering
Great delivery and ordering. Fab hoover love all the extra attachments. Powerful vacuum great for our needs. Love the ease of use and detachment for stairs etc.
1 March 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
We’re so glad you're happy with your purchase — thank you for your 5-star review! If you need any assistance, don’t hesitate to get in touch.
Wishing you all the best!
Best regards,
David | SIXPAD Manager
Great, lots of pros
I really like the hoov is a little heavier than I expected but this is because I had a smaller shark before. It is really good on both carpet and wooden floors which is great because I felt my last wasn't powerful enough for the wood. It also stands on it;s own which is great, again my last didn't and it was annoyed. The charge isn't great but that being said I have never ran out of charge, it drops quite quickly for 100% to 70% but then seems to go slower. It comes with every attachment you could want which I'm really pleased about. I would recommend.
1 March 2025
Reply from SIXPAD
Dear Katherine Smith,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you’re enjoying the performance of your new SIXPAD vacuum, particularly on both carpet and wooden floors. It’s fantastic to know it has met your expectations in terms of power and convenience.
Regarding the battery, we’d like to assure you that the battery itself is of excellent quality and designed for optimal performance. However, we understand that certain factors, such as shipping and handling, can occasionally impact battery performance upon arrival. We are continuously working on improving our products and ensuring they reach you in perfect condition. Your feedback helps us refine our processes and ensure the best experience for all of our customers.
We’re also glad to hear that you are pleased with the included attachments, as we aim to provide comprehensive and efficient cleaning solutions to make your cleaning routine as convenient as possible.
Thank you again for your thoughtful review and recommendation. We are committed to continuous innovation and improvement to ensure that your SIXPAD vacuum provides an even better experience moving forward.
Best regards,
The SIXPAD Team
THIS COMPANY IS VERY FAIR AND GENUINE…
THIS COMPANY IS VERY FAIR AND GENUINE IF YOU HAVE ANY PROBLEMS WITH THEIR PRODUCTS.JOHN ELLIS IS SUCH A FAIR AND TRUSTED MANAGER ANNIE EVANS
1 April 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
We’re absolutely delighted to hear that you're happy with your purchase — thank you so much for your 5-star review! Your feedback means the world to us, and we’re committed to continuing to provide you with the best possible service.
If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here to help!
Wishing you all the best in everything, and we look forward to serving you again in the future!
Best regards,
David | SIXPAD Manager
Just a Thank You
Just a Thank You, I am delighted with my vac. After putting it together I was quite dubious to what the power would be like because it felt so light. I charged it up and tried it, I was so wrong to doubt it's power. I am 75 and partially disabled hence I went for a lightweight vac. At the moment I have a shark corded vac which I find difficult to use as its quite heavy. It is now a pleasure to vacuum instead of a chore. Regards Janet
4 April 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you so much for your 5-star review! We're delighted to hear that you're happy with your purchase. Your support means a lot to us, and we're dedicated to providing you with the best experience. Should you have any questions or need assistance, feel free to reach out.
Wishing you all the best and hope to serve you again soon!
Best regards,
David | SIXPAD Manager
Amazing experience and must have!
Amazing experience so far with the vacuum, accessories could be improved for use in car, otherwise happy with battery and suction quality
13 February 2025
Reply from SIXPAD
Dear Customer,
We’re so glad you're happy with your purchase — thank you for your 5-star review! If you need any assistance, don’t hesitate to get in touch.
Wishing you all the best!
Best regards,
David | SIXPAD Manager
The vacuum cleaner is good, but I'm not satisfied that it's out of stock…
I purchased a vacuum cleaner from the SIXPAD store, it really works very well and has made my life easier, my family loves this vacuum cleaner!
But the disadvantage is that it is really out of stock, when I wanted to buy another one to put on the second floor, I was told that I need to wait for half a month to buy it because it is out of stock so I can reserve it for me, gosh I really hate waiting, the sales are too good Sixpad, I hope I can buy it next time ......
4 March 2025
Unprompted review
Reply from SIXPAD
Dear Patricia,
Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that you and your family are enjoying the vacuum cleaner — it means a great deal to us.
We sincerely apologise for the inconvenience caused by the stock shortage. It’s true that demand has been unexpectedly high, and we’re working hard to ramp up production so that customers like you won’t have to wait in the future. Your patience and continued trust mean everything to us, and we’re doing our best to ensure availability as soon as possible.
Thank you again for your support of SIXPAD — we look forward to providing you with the second unit very soon!
Warm regards,
David | SIXPAD Manager
Cleaning Made Quick and Easy
Cleaning has always felt like a chore, but this vacuum has saved me so much time. I no longer need to spend ages going over the same spot; a quick sweep, and it’s all done. The suction power is stronger than I expected, and it works a treat on both wood floors and carpets.
What I love most is that it’s cordless, meaning no more hunting for plugs or getting tangled up in wires. The battery life is excellent, easily lasting long enough to clean the whole house.
It’s made the cleaning process so much quicker and easier, and I no longer dread the thought of vacuuming.
14 February 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
We’re absolutely thrilled to hear that you’re enjoying your purchase! It truly makes us happy knowing you're satisfied with your experience.
Wishing you all the best and lots of joy in everything you do. We look forward to serving you again soon!
Best regards,
David | SIXPAD Manager
The product is good, but I suggest the buyers use another courier company.
I have received the Sixpad vacuum cleaner. The product is really good and the customer service is also very good, but the only downside is that I really hate DPD delivery. Their delivery staff did not follow my request to leave the goods at the door, but instead said that I had to sign for them to protect valuable items. This made me very unhappy... because I hate being disturbed during my nap... I suggest that the SIXPAD store use another delivery company.
6 February 2025
Reply from SIXPAD
Dear Mary,
Thank you so much for your feedback and for your kind words about our product and customer service — we’re truly grateful for your support.
We’re very sorry to hear about your experience with the delivery. We completely understand how frustrating it can be when a delivery does not follow your instructions, especially when it affects your personal time. While delivery staff may sometimes require a signature to protect valuable items, we agree that customer convenience should always come first.
Please rest assured that we take your feedback seriously. We are currently reviewing our shipping options and will consider alternative couriers such as Royal Mail or UPS, aiming to provide a smoother and more flexible delivery experience in the future. Although some disruptions caused by third-party logistics are unfortunately beyond our control, we always strive to communicate with our delivery partners to ensure your order is delivered with the care and respect our customers deserve.
Thank you once again for your honest review — it helps us grow and improve.
Warm regards,
David | SIXPAD Manager
Fantastic. Definitely five stars ✨
We were looking for something to help make cleaning less of a chore and this fits the bill. We just love our sixpad vac. We have pets and a toddler so our floors can become a big mess very quickly. This has made cleaning, less of a chore.
8 February 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Wow, thank you for the amazing 5-star review! We’re absolutely thrilled that you’re loving your purchase. Your support means the world to us, and we’re so excited to continue serving you!
Wishing you all the best and an abundance of joy and success in everything you do. We can’t wait to welcome you back soon!
Best regards,
David | SIXPAD Manager
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