SVD - sivasdescalzo Reviews 

8,166
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Good selection, really competitive and good prices. Took a chance in spite of some poor reviews here but back with good report. Speediest delivery ever, stellar courier service updates. BIG THANKS SVD... See more

Company replied

Rated 3 out of 5 stars

The order arrived fast, and as advertised. I had to unfortunately return it due to sizing. There seems to be some problems with local courier companies on their side, who expect extra import charges,... See more

Company replied

Rated 5 out of 5 stars

Ordering online from Sivasdescalzo last four years. Amazing product selection, limited items, nice disigners selection. Shipping also 5stars, odered Sunday, received Today. Loyal to this place:) Th... See more

Company replied

Rated 1 out of 5 stars

Absolute disaster. SVD send old or defective items and want to sell the buyer for stupid that it is so. Guys, save yourselves the frustration and trouble of returns and order elsewhere. Other stores a... See more

Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

Sivasdescalzo is an online sneakers store based in Spain, with two shops in Barcelona and Madrid. We ship worldwide in 1 to 2 working days. We have an exceptional selection of sneakers, including limited releases and vintage shoes. Express delivery and excellent customer attention.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(8,166)

343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy the Jordan 3 black cat…

I am very happy the Jordan 3 black cat i purchased from SVD, the product was received in 24 hours , the best and most fair store of the sneaker community . I highly recommend them. Thank you SVD for the two pairs won

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Good experience, recommended.

Excellent choice of both clothing and footwear, especially when it comes to the street wear and casual aesthetics.

With every subsequent order it seems that the delivery time improves.

Solid recommendation.

16 January 2025
Unprompted review
Rated 2 out of 5 stars

Returns have to be sent to Dubai from…

Returns have to be sent to Dubai from the USA.

15 January 2025
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Hello Robert,

Thank you for your message. We have two return addresses available, and you're welcome to use the one that best suits your needs. Should you ever decide to reach out directly, our team would be more than happy to assist you.

Best regards,

Rated 2 out of 5 stars

Lots of small print, not very transparent

Says on the website 14 days returns, said on order confirmation that no returns accepted. Prices don’t include UK Customs and duties charges, only in the small print and not advised before purchase. Pretty opaque and dodgy, wouldn’t buy again as a UK customer.

Response makes it seem like info is clearly displayed for you at the time of purchase, didn’t realise with a luxury brand I was supposed to spend my shopping experience reading T&Cs - you know as opposed to them letting you know at point of purchase.

29 December 2024
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Hello Charles,

Thank you for reaching out.

To clarify, your order is eligible for return within 14 days of arrival, as noted in our FAQs. Pricing and customs information isn’t buried in fine print—it’s clearly stated on our Shipping Information page, and we also have a dedicated FAQ section to make it easy to locate.

https://helpcenter.sivasdescalzo.com/hc/en-gb/categories/360003250059-Shipping

https://www.sivasdescalzo.com/uk/svd-shipping

We hadn’t heard from you before now, but please know our Support team is always available for any questions or clarifications you might need. Don’t hesitate to reach out; we’re happy to assist!

Best regards,

Rated 1 out of 5 stars

Waste of TIME & MONEY

Received my item that was unfortunately too big. I returned the item paying for International postage from the UK.
I’ve now been informed that sivasdescalzo.com have refused delivery and it is to be sent back to me. No doubt I’ll have more added costs for it to clear customs.
Completed the returns online as instructed and this was accepted by sivasdescalzo.com.. no doubt they’ll reply with some nonsense that it’s not their fault.
Don’t use this company unless you’re sure you won’t need to return your purchase.

31 December 2024
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Dear Paul,

We understand that returning an item to the EU from the UK can present certain challenges, and we would like to address the issue you've encountered. One key challenge involves ensuring proper registration of the item to avoid the accumulation of unexpected charges or missing mandatory documentation from the shipper’s side.

Unfortunately, our team was unable to accept the shipment because a payment was required in order to process it.

We strongly recommend that you contact our team directly to clarify the situation, as we can see that no contact was made, to confirm the details of what has happened.

Once you reach out, our team will be happy to assist you with returning the item free of charge.

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,

Rated 1 out of 5 stars

Extremely Disappointed

I am deeply disappointed with the poor shipping service. I placed order #2100229881 to be delivered to my friend’s address in Co. Kildare, Ireland. I paid for express delivery to ensure it arrived promptly, as I am traveling on the 15th. The order was supposed to arrive between the 9th and 10th of December, but today is the 13th, and I still haven’t received it.

The tracking information provided is confusing and inaccurate, showing the package inexplicably moving between Europe, the USA, and Canada. This delay has created a massive disruption to my plans, as I specifically relied on express shipping to avoid such issues.

I am extremely dissatisfied with the service and urgently need this matter resolved. This experience has been stressful, and it makes me question whether I can trust this company for future purchases.

8 December 2024
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Dear Belal,

Thank you for reaching out to us. We sincerely apologize for any inconvenience caused and understand the importance of your case. We have noticed that you contacted our team about an hour ago, and we want to assure you that we are actively working on it to provide a solution as soon as possible.

We kindly ask you to continue using the same thread to avoid duplication and to ensure we can assist you more efficiently.

Regards,

Rated 1 out of 5 stars

Awful experience. Not reliable.

I had an awful experience as a consumer. I didn't receive my order and I paid for it. I tried to contact them, but I never received any response, although I made all the steps they told me to do. I advise anyone who doesn't want to be deceived not to trust sivasdescalzo.

20 November 2024
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Hello,

This order number does not correspond to our company. Please double-check and contact the website where you made your purchase.

We kindly ask you to delete this comment, as it unfairly affects our professionalism and reputation.

Thank you for your understanding.

Best regards,

Rated 1 out of 5 stars

I placed an order and it took 20 days…

I placed an order and it took 20 days to ship and then I was told that the order was lost by the shipping company and then I requested a refund but they started ignoring me and I have not received it yet and after a month i do not recieve neither the order or the money.

17 November 2024
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Hello,

This order number does not correspond to our company. Please double-check and contact the website where you made your purchase.

We kindly ask you to delete this comment, as it unfairly affects our professionalism and reputation.

Thank you for your understanding.

Best regards,

Rated 5 out of 5 stars

Perfect.

Ordered from France. Fast shipping. Less than a week to received the product. Perfect! Thank You!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent fast shipping

Excellent fast shipping! I never thought, it would make its way in one day after ordering!
Item beautiful with hanger and original cover material.

I just can recommend this shop!
Only downside, sometimes the website is not opening correctly and it's not possible to enter (with a macbook).

5 December 2024
Unprompted review

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