SVD - sivasdescalzo Reviews 

8,171
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Good selection, really competitive and good prices. Took a chance in spite of some poor reviews here but back with good report. Speediest delivery ever, stellar courier service updates. BIG THANKS SVD... See more

Company replied

Rated 3 out of 5 stars

The order arrived fast, and as advertised. I had to unfortunately return it due to sizing. There seems to be some problems with local courier companies on their side, who expect extra import charges,... See more

Company replied

Rated 5 out of 5 stars

Ordering online from Sivasdescalzo last four years. Amazing product selection, limited items, nice disigners selection. Shipping also 5stars, odered Sunday, received Today. Loyal to this place:) Th... See more

Company replied

Rated 1 out of 5 stars

Absolute disaster. SVD send old or defective items and want to sell the buyer for stupid that it is so. Guys, save yourselves the frustration and trouble of returns and order elsewhere. Other stores a... See more

Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

Sivasdescalzo is an online sneakers store based in Spain, with two shops in Barcelona and Madrid. We ship worldwide in 1 to 2 working days. We have an exceptional selection of sneakers, including limited releases and vintage shoes. Express delivery and excellent customer attention.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 47% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(8,171)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good prices and experience

Good prices and experience, even if there was a certain delay in the shipping of the order (discounts period I guess). I'll look again for some deals at SVD

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Very long shipping times

Very long shipping times, non-existent customer service. Purchase is difficult and unpleasant for a buyer

19 June 2025
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Hi Felice,

Thank you for your feedback, and we're very sorry to hear about your experience. We'd like the opportunity to understand what went wrong and make things right. Unfortunately, we can't find any contact information from your side to follow up directly.

Could you please reach out to us via any channel? We truly value your input and would love the chance to resolve this for you.

Looking forward to hearing from you.

Best regards,

Rated 5 out of 5 stars

Excellent service and perfect delivery!

I ordered a pair of Adidas Gazelle Indoor from SVD and I couldn’t be happier with the experience. The shoes arrived in perfect condition and within the expected timeframe.

What really stood out was the great communication: the seller was very responsive via email, keeping me informed at every step of the shipping process — even proactively letting me know about possible delays due to a bank holiday (which, in the end, didn’t cause any issue).

A truly professional and smooth experience. I’ll definitely shop again!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Great

I have bought some shoes and received them in time. unfortunately I chosse the wrong size. I sent them back to svd and I had money back.
So it was a good experience with svd

5 June 2025
Unprompted review
Rated 5 out of 5 stars

SVD - A top online store

SVD is one of my favorite online stores, mainly because of their range of products, loyalty program, customer care - with back to back status about my orders - and delivery speed to Portugal - 2 to 3 days, tops.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Quality Item, Quality Service

Highly recommended!

The product (New Balance 993 sneaker) is legit and I was impressed by how they handle return and exchange. I returned my purchase twice because of sizing issue and the processing time was so quick and efficient. No questions asked on their side, just action!

7 June 2025
Unprompted review
Rated 3 out of 5 stars

I am a regular customer but this time…

I am a regular customer but this time the delivery took longer than expected. It was usually 3 business days, this time took over 2 weeks. It arrived when the whole shop was on summer sale, so I feel bad.

11 June 2025
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Dear Sara,

We apologize for the delay in the delivery of your recent order. After reviewing your case, we see that the order was placed on June 3rd and was delivered on June 12th. Taking into account weekends and the maximum timeframe of 5 business days, your order should have been delivered no later than June 10th.

Unfortunately, due to an unexpected logistical delay with the carrier, your delivery arrived two days late. We truly regret this incident and understand the inconvenience it may have caused. Please rest assured this was an isolated issue, and we are actively working to avoid such delays in the future.

We appreciate your understanding and hope to serve you better next time.

Best regards,

Rated 2 out of 5 stars

Delivery time is ridiculous

I ordered the package on the 7th June to arrive while I was at a conference in Spain. The delivery time was 3 - 5 days. The order was eventually delivered on the 18th June when I had left Spain so i needed to arrange a courier to deliver it to the UK.

7 June 2025
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Dear Kerry,

We apologize for the inconvenience caused by the delay in your recent order. Upon reviewing your case, we found that your delivery arrived two days later than expected due to an isolated logistical issue.

This was an unfortunate and exceptional situation, and we truly regret that it affected your experience with us. Please rest assured that we are working to prevent such issues from happening in the future.

Thank you for your understanding, and we hope to have the opportunity to serve you better next time.

Best regards,

Rated 5 out of 5 stars

All perfect

Adidas firebird as well as the price of the shorts were great and also the shipping was faster than expectesd. Highly recommended.

9 June 2025
Unprompted review
Rated 3 out of 5 stars

Product took a long time to arrive even…

Product took a long time to arrive even if it was in stock and not during the sales period . Only answers from the company were that product would soon be sent, would soon be on its way , we are not late etc etc .
When product finally arrived all was good.
Not competitive price , actually slightly higher than in other stores for same brand and same product .

15 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst store ever

Worst store ever! I ordered gifts for my husband supposedly for my husband's birthday. The order was supposed to take 3-5 working days, took almost three weeks! I made another order - a shirt for myself and a pair of sneakers. The shirt came but not the shoes! Been following up as they take time to respond, not they can't find my order and offered to give me a refund. Who is running your company??? Never again!

15 June 2025
Unprompted review

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