Sitters has taken 21 payments from me of approx. £14-15 since 2021 and I haven’t used them. I would like this money back please as I haven’t authorised these payments.
Company replied
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See what reviewers are saying
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter... See more
Company replied
We had a fantastic experience with Sitters.co.uk. The service was reliable, professional, and made finding a trustworthy babysitter so easy. Our sitter was warm, punctual, and great with our children—... See more
Company replied
A brilliant company! Knowing that someone has been police checked and being able to see their experience is so reassuring. The flexibility of being able to ask for the number of hours wanted is so... See more
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Company details
Written by the company
We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.
Contact info
288 House 1 Aston Way , BH12 4FE, Poole , United Kingdom
- 03330 032888
- enquiries@sitters.co.uk
- sitters.co.uk
4.3
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Simple, Effective, Reliable and Fun! Would highly recommend
A nervous grandmother was looking for a babysitter to look after grandchildren while we took parents out for a special meal. Had never heard of Sitters but found the whole experience so easy and so reassuring! And our babysitter was wonderful - experienced, fun, down to earth and our two grandchildren took to her very quickly. We had a wonderful evening out with their parents and the grandchildren had a ball of an evening with the babysitter. Thank you to all!
19 August 2025
Reply from Sitters.co.uk
What lovely feedback - thank you!
At Sitters, our recruitment team is committed to the thorough vetting of our babysitters, guaranteeing that only the best professionals are selected to help our families for whatever the occasion may be ☺️
Perfectly service!
Perfectly service!
Thank you very much. Sharon was great and our kids enjoy the sitting!
11 August 2025
Reply from Sitters.co.uk
Hi Stefanie - your very welcome! Thank you for choosing Sitters 💙
Great process and sitter
Very easy and quick process to find a trusted and reliable sitter.
I really appreciated the phone call to let me know I was set up in the app and how to cancel my subscription when I didn’t need it.
28 July 2025
Reply from Sitters.co.uk
Hello Pippa. We're glad to hear that you found the process quick and easy, and that our call helped clarify everything for you. Thank you for taking the time to leave a review.
Reply from Sitters.co.uk
Thank you for the 5-star review, Nathan.
It’s a great
It’s a great, easy to use service. A sitter was found quickly and the app made it easy to pay etc. I would very highly recommend it!
21 July 2025
Reply from Sitters.co.uk
Thanks so much for your kind words and the 5 stars! We're glad that the app helped make the whole process easy for you.
Everything was so straightforward to…
Everything was so straightforward to organise. Elizabeth was lovely. I would definitely use her again.
14 July 2025
Reply from Sitters.co.uk
Hello Elaine. We appreciate you taking the time to share your experience with us, and are thrilled that you found your experience with Sitters so positive.
Was so easy booking with sitters
Was so easy booking with sitters. We found a professional, well qualified sitter for our 7 month old. She arrived early and took great care of him 🤩
14 July 2025
Reply from Sitters.co.uk
Thank you for your review. We are really pleased to hear that you found the booking process so easy and that your sitter took such good care of your son.
Sally was prompt and communicative
Sally was prompt and communicative. Nothing phased her, even when informed she wasn’t only looking after one child but 4! She was friendly and had a can do, nothing is too much attitude. Would definitely use her again.
30 June 2025
Reply from Sitters.co.uk
Thank you for your feedback, we will pass it onto Sally 💙
I love this service
I love this service! Sitters made our London trip a great success, and I will definitely use them again for childcare. Our sitters were wonderful. Thank you!!
25 June 2025
Reply from Sitters.co.uk
Hi Ashlee - its lovely to hear we were able to help out with your recent trip to London. Thank you for choosing sitters.co.uk
I was really helped out by this…
I was really helped out by this service. I appreciate your help and will definitely ask for it again.
18 June 2025
Unprompted review
Reply from Sitters.co.uk
Thank you so much for your kind words! We're happy to hear we could assist you, and we look forward to helping you again in the future.
Loved the experience and the quality of…
Loved the experience and the quality of the service. Do wish the technology was a little better - for messaging and being able to extend bookings etc.
19 June 2025
Reply from Sitters.co.uk
Hello Elise, thank you for your review. It is great to hear how happy you were with our service. The first stage of the message function has only recently been released and will improve further. You can amend the times of a future booking on the app, or extend an active booking and adjust the times at the end before making the payment.
Easy to use app and great babysitters
13 June 2025
Reply from Sitters.co.uk
We're delighted to hear how happy you have been with your great sitters, and that you have found the app easy to use.
Reply from Sitters.co.uk
We appreciate you taking the time to leave a review. Thank you for the 5 stars.
Reply from Sitters.co.uk
Thank you for the 5 star review, Bogdana 😊
I have had all of my stress removed and…
I have had all of my stress removed and my Son is very happy!!
4 June 2025
Reply from Sitters.co.uk
Thank you, Fiona. We are delighted that we could help and that your son is so happy!
Life saver.
Life saver.. I am so glad I found this app . Everything was so easy and swift and the communication was great
28 May 2025
Reply from Sitters.co.uk
Thank you for your kind words. We are pleased to hear that you found the app easy to use and that you were so happy with our service.
I have also discovered I am being…
I have also discovered I am being charged membership fees years later after making a single booking. They hide membership in ts&cs, do not clarify full payment in confirmation email, do not invoice and do not offer refunds! I would warn against this company.
27 May 2025
Unprompted review
Reply from Sitters.co.uk
Thank you for your review. After reviewing email communication, we can see that a refund was offered. If you would like to discuss the matter further, please contact us through enquiries@sitters.co.uk.
Olivia was great!!
Olivia put us at ease almost straight away my 7 year old loved having her and I would highly recommend her for your needs!
20 May 2025
Reply from Sitters.co.uk
Thank you for your review. It's lovely to hear how happy you were with Olivia 💙
We used sitters when our child was…
We used sitters when our child was young. Several years later having cancelled our account, we are still being charged to use the service! We have tried everything to contact sitters and even via our Bank and it has been impossible to amend the regular payments. One of those crazy stories, but true! Obviously sitters it not a fraudulent organisation but it is very casual in this situations about other peoples money and we are very disappointed at receiving no help in sorting this out. Meanwhile, the money continues to leave our account!
21 May 2025
Unprompted review
Reply from Sitters.co.uk
Thank you for your review. Unfortunately, we have been unable to trace your account to investigate this for you. If you would like to discuss it further, please contact us at enquiries@sitters.co.uk.
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