Something horrible went wrong. The Post Office made me pay a surcharge for insufficient postage before they would deliver and I had no idea who the parcel was from, plus I knew postage was paid on ite... See more
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SirGordonBennett is a curated online retailer - marketplace purveying independent British made craftsmanship goods and British made gifts. Designed and crafted to last longer thus have less of an impact in the planet’s finite resources. We call it ModernHeritage. Made Well. Made to Last. Made in Britain. We are here to help you discover British craftsmanship brands that are handmade with traditional skills by artisans across Britain. Maybe you'll discover a brand that is new to you or a brand that you had forgotten about. So whether a brand is 200 years old with a Royal Warrant or 2 years old with a right royal future you'll say Gordon Bennett I didn't know Britain still made that. Sir Gordon Bennett is the perfect place to get a British made gift for that special person in your life. Or in fact something to treat yourself to some British craftsmanship goods, you know you are worth it. From British made homeware to British made clothing and from British perfume to books and everything in between, Sir Gordon Bennett has something for everyone. Sign up to Gordon'sBUGLE our newsletter and receive 10% off your first order and free UK, EU and USA delivery. Gordon'sBUGLE is a newsletter designed to entertain, amuse and occasionally bemuse. Looking at British culture and history through the lens of British manufacturing and design.
Union House, 111 New Union Street, , CV1 2NT, Coventry,, United Kingdom
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Reply from Sir Gordon Bennett
Beautiful vase in a wonderful vibrant colour. Came faster than anticipated and well packaged. Exactly the same size as an actual brick. Exceeded my expectations.

Reply from Sir Gordon Bennett

Reply from Sir Gordon Bennett
Customer service is fantastic, very quick response to emails .

Reply from Sir Gordon Bennett
I am a delighted to be able to boast about my amazing experience with Sir Gordon Bennett and the excellent direct communications from Dan specifically. I purchased the Samuel Groves Saute Pan and a simple email to enquire about its delivery date generated a series of prompt and informative replies, all reassuring me that the pan was carefully being produced, made to order (as per the product description).
Without further prompting, Dan continued his superior customer support by emailing me to inform me it had shipped, and once again to confirm that it had safely arrived.
I have never experienced this high a level of customer support before and was very impressed overall. Dan and Sir Gordon Bennett went above and beyond. I very much hope to shop with them again in the near future.

Reply from Sir Gordon Bennett

Reply from Sir Gordon Bennett
Fantastic first time buyer experience of Sir Gordon Bennett who specialise in high quality British-made goods. From start to finish, the buying process was seamless with good communication through-out and with a personalised touch that is rare to see an on-line shopping experience (thank-you note included in parcel, item wrapped in crepe paper, post delivery follow-up to ensure satisfaction). Can not recommend them highly enough - keep up the great work!!!

Reply from Sir Gordon Bennett
Excellent communication. Great product and eco packaging delivered by Royal Mail: better than a courier in my opinion!

Reply from Sir Gordon Bennett
Excellent communication throughout. Lovely item, wrapped impeccably in recyclable packaging. Very happy with my purchase. Thank you.

Reply from Sir Gordon Bennett
The speed of delivery, customer service/communication, (Dan), quality of product, simplicity of returns procedure.

Reply from Sir Gordon Bennett
Good communication. On time delivery. Product exactly as described and very happy with purchase.

Reply from Sir Gordon Bennett
Despite an initial delay in my order, they kept me informed of progress daily. Informative, polite and attentive. Great customer service; good value and great quality.

Reply from Sir Gordon Bennett
The Sirs have done a marvellous job of sourcing the best quality ‘home-grown’ products. And their friendly, customer service is second to none. Thank you, SGB!

Reply from Sir Gordon Bennett
I've just received my tray and I have to say what a unique British made item it is it literally doesn't look out of place anywhere I would certainly purchase from Gordon Bennett again
Thankyou Keith

Reply from Sir Gordon Bennett
Purchased a indoor brass watering can.
Item arrived promptly. There was an issue with the rose.
Communication is fantastic and replacement was sent out. A contact number would be great.

Reply from Sir Gordon Bennett
Firstly a beautiful unique gift at a very affordable price. Love the place name on it adding a personal touch. Also got the colour to match a newly decorated room & it totally works. Overall from shipping through to price a very happy customer & always good to support British products.

Reply from Sir Gordon Bennett
Ordered a beautiful vase, just as pictured, was delivered promptly and received regular updates about the status of my order and shipping. Wonderful company, lovely products and will purchase from again in the future. Thank you 😊

Reply from Sir Gordon Bennett
Easy to order, quality product and fast delivery.
The only thing was I didn't hear how the order was being processed or delivered, but this was due to a glitch. Nice discount on the first order and very welcomed 'free delivery'. Highly recommended.

Reply from Sir Gordon Bennett
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