Singsaver Reviews 109

Awesome CS team! Very helpful and oriented.

Exceptional service & fuss free! 👍👍

Great team! Fast and knowledgeable.

I have fulfil the requirement for the cards. But singsaver customer services reply in the mail stating that Citibank reject my rewards. But when I check with Citibank. They say that I can provide the ref number to singsaver for the reward. End up it was rejected again saying Citibank reject it. So many email and months of waiting while they cannot honor the gift.

Super shonky outfit this one. Cumbersome, confusing and circuitous processes designed to frustrate your ability to actually redeem anything at all.

Had participated in CC promotion and ran into some technical trouble and delays on the Singsaver website. But after reporting to customer support, they took care of it and solved the problem. Appreciate the great customer support and resolution.

Understand that gift redemption will take 3 to 4 months and i waited for almost 8 months and still have not received the gift even though I have fulfilled all the requirements. The staff are all friendly and helpful but they just keep asking me to wait and no resolution has been given. I have no idea how long more I have to wait even though I know the staff are trying to help me out. So i having kind of mix feelings for Singsaver as a whole.

There was always human response (not the auto AI bots) even though sometime delayed when I have problem redeeming my vouchers. That gave me the assurance to go Singsaver for future applications that suit my needs.

Was assisted by Jaryll and Noor Asiya. Fast response and courteous service. Issue sorted immediately.

The Singsaver team is very helpful and proactive in sending emails to you to remind you to collect your reward. They reply fast and ready to assist you in any of the inquiries. Thank you Singsaver for letting me to redeem my reward in the earliest time possible.

This is my go-to place for taking any decision related to money. Using their services for long and they never disappointed.

thanks team for following up with appeals and deliver satisfactory outcome, thumbs up！

A positive experience with them. Had a issue come up but was impressed by the way they followed up on my issue. The issue was eventually solved.

I applied a standard charted card via singsaver and was promised to get $350. The application was during Nov 2025. It has been in progress since. During March I used the AI bot to highlight that it has been a while and what is the reason that it is still in progress. The bot indicated it is not normal and will get a staff to contact me but this is April and no one has contacted me. Singsaver seems to want people to apply credit card through them and refuse to honour the rewards that they promised. I can’t help but wonder are they just around to collect all our important data. Please do not believe in Singsaver.

Very clear website and website navigation. The gift also attractive.

From application to reward, the entire process is seamless and hassle-free!

Customer service is good! Promptly looking into the customer query.

I applied for the Citi Rewards Card on 8 January, and it was approved in less than a week. I also received my card within two weeks.
However, as of now (30 March 2026), I have still not received the Apple Watch reward, despite meeting the required top-up amount.
There has been no timeline provided or status updates, and I have had to repeatedly follow up with all parties involved.