Singer Machines Ltd Reviews 

321
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and clear information provided on the website, making it simple to find and order products. Many people appreciate the quick delivery of their orders, often receiving items within a day or two, and are delighted with the quality of the products, especially replacement parts for older machines. However, some reviewers were not happy with the delivery service, citing issues such as delayed shipments, lack of communication, and packages being left exposed to the elements.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the good selection and... See more

Order

Consumers find the ordering process to be positive, with many praising the easy navigation of the website and... See more

Website

Reviewers highlight positive aspects of the website, consistently praising its ease of navigation and... See more

User experience

People report positive experiences with the user experience, highlighting the website's ease of navigation... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service was excellent both on the phone and via email. I was delighted to be reassured that the faulty foot pedal speed controller for my much-loved 44 year old Singer sewing machine coul... See more

Rated 5 out of 5 stars

I had looked around the Internet at various machines. Singer Machines Ltd was excellent with regards to pricing. The website had all the information that I needed to make an informed choice. At checko... See more

Rated 5 out of 5 stars

Extremely pleased with this company, ordered some parts on the Friday opted for Evri delivery, items delivered on the Sunday. Parts now on my sewing machine now back sewing. Communications appea... See more

Rated 5 out of 5 stars

Singer Machines Ltd is my go to for accessories and parts for my Singer Serenade 30 sewing machine which is over 30 years old. Recently purchased Singer slant shank even feed/walking foot. Easy to us... See more


Company details

  1. Sewing Machine Store

Written by the company

Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

321 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(321)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading description on website!

I ordered a Singer manual which they advertised as 'a copy of the original manual', which implied that it was an original printed manual and not the photocopy that I received. I could have downloaded same for less than half their price, from elsewhere. I don't appreciate misleading advertising!

24 January 2025
Unprompted review
Singer Machines Ltd logo

Reply from Singer Machines Ltd

Thank you for your feedback. We appreciate the opportunity to assist you.

The product you received is a copy of the original manual, as stated. Unfortunately, many original manuals are no longer available and have not been available for years. Our goal is to support customers by offering a professional printing and binding service for those who prefer a hard copy of the manual.

We’re sorry if there was any misunderstanding regarding the term "a copy of the original manual." Please let us know if there's anything further we can assist you with

Rated 1 out of 5 stars

Despair

I think the instructions how to thread the machine with
your threader, bears no relationship to the picture and
threader and how you manage to thread the machine.
It looks good. but I have no idea how to connect the
threader to my machine.
For me a waste of money.

15 January 2025
Unprompted review
Singer Machines Ltd logo

Reply from Singer Machines Ltd

Hello,
Our tech team reached out to assist you with the needle threader issue on a machine you purchased from John Lewis, not directly from us. Over the course of three days, we exchanged numerous messages to help resolve the issue with your John Lewis machine. We want to assure you that our tech team is always ready and happy to assist with any machine, regardless of where it was purchased

Rated 5 out of 5 stars

Brilliant service

I first contacted the company by phone as I have two vintage singer sewing machines and needed advice on how to manage the difficulties I had and to know what parts I might need. The phone was answered promptly. The person I spoke to was polite, knowledgeable and spoke clearly so I understood how to deal with the machine. He knew immediately what parts I'd need and could send me to the correct place on thier Web site. The whole conversation just taking minutes.
On line it was clear and simple to order, prices were very good and basic delivery just one to two days.
The whole experience was brilliant. Considering that this company are dealing with machines hundreds of years old as well as modern up to date machines, I think they could teach a lot of other manufacturing and sales company's a thing or to. Well done and thank you I'll be visiting you again to do business.

8 January 2025
Unprompted review
Rated 3 out of 5 stars

Everything Was Going So Well …….

Ordering and delivery time were excellent. The sewing machine was supposed to be a surprise Christmas gift for my wife but unfortunately it arrived in a large Singer branded box, so any surprise has been lost. Don’t understand why deliveries at this time of year can’t be put in a plain cardboard box.

11 December 2024
Unprompted review
Singer Machines Ltd logo

Reply from Singer Machines Ltd

Hello,
We’re sorry to hear that you were not satisfied with your shopping experience. When customers let us know they are purchasing a machine as a gift, we are happy to wrap the machine so the box is unidentifiable. If you had reached out to us, we would have been more than willing to assist you.

Rated 5 out of 5 stars

I found the bobbins I needed to use my…

I found the bobbins I needed to use my mum's old Singer, which I love working with. I didn't realise that some of my collection wouldn't work with it. It was easy to find the product and the price was good too.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Quality and Fast Delivery

Brilliant! I placed my order on Saturday 2 November and I've received it today, Tuesday 5 November - that's really good considering there was Sunday in there!
The products I bought were replacement foam and cover for my Singer ESP2 Steam Press - they both fit perfectly. I'd previously bought just the replacement cover from another website and thought I was getting a genuine Singer one, but obviously that was just a generic one, because this one from Singer Machines Limited is far greater in quality and fit and the foam underlay is a really good thickness.
I will definitely buy from Singer Machines Limited again.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Nice and easy.

It was nice and easy to find what I needed at a much better price than many other sites.
I know the quality will be good, it is Singer after all.

20 October 2024
Unprompted review

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