Singer Machines Ltd Reviews 

322
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The information provided about each model of machine was very helpful to me when I was deciding what to buy. The ordering process is very straightforward, and the machine was delivered the next day... See more

Rated 1 out of 5 stars

Extremely Disappointing Service I have never experienced such unprofessional service. I lost £100 for nothing, and my machine is now in worse condition than before — it is currently unrepairable.... See more

Rated 5 out of 5 stars

So pleased with my fully restored Necchi sewing machine. Delivery service is seconded to none. Technical help is outstanding and the support team are friendly and helpful. Nothing could be better

Rated 5 out of 5 stars

I left a message for support over Easter, by 10am Tuesday I had my first e-mail from them, by midday the issue was resolved. I'd made a simple mistake in setting up my Singer 5523 and all it took wa... See more

Company details

  1. Sewing Machine Store

Written by the company

Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

322 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(322)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous service which is quite refreshing these days

I was looking for several parts for my Grandmother's machine, which is 100 years old. I made an online enquiry which was responded to within a couple of hours. They identified my machine for me, pointed me to all the parts I needed - which they had in stock at very competitive prices. And they gave me a link to download the manual for free.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

THE BEST star rating I give is more then 5*******

I’ve also rated you 5 stars with a review on google,😊 but to me you deserve more then 5 stars, excellent service and lovely caring very helpful shop workers…
.I’ve ordered many times from you before and everything has been great, quick delivery, well made items i thank you so much for your reliable excellent service.

I had so much trouble when I ordered a item from another company and I lost work and money waiting for them to sort out a item to which they had sent me the wrong part for my singer confidence 7470 machine, I sent emails and what’s app messages with photos of the the wrong item they had sent me…and I also phoned them but I wasn’t getting anywhere until I decided to send the wrong item back to them which I had to pay p&p for their mistake and I’m still waiting for my refund🙄🙄😡 3weeks on…🤨😠🤔 Not a Happy Hoppy Sewing Bunny 🐰😡 they are inconsiderate/rude and ‘No Sorry” apology for losing me time and money…. and still not got the part for my sewing machine so still no work or money until I receive the part ‘oder’ I want from SINGER MACHINE Ltd…

I will now ‘NOT or EVER SHOP” with the company that I had the bad experience with….. their part name being Coul- - - 🙄😡
The only company I will now order or use is “SINGER MACHINE Ltd….they are the best, I’ve never had a problem with them, they are so polite and very helpful /honest/reliable etc…..so its a BIG BIG Thank You from me!
One Happy Hoppy Hip Hop CUSTOME!
Keep up the good work!!!

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Easy ordering process and great warranty

Easy ordering process. Good price in that it includes a 10 year warranty. Excellent in that it is free next day delivery. Have always had singer sewing machines in the family as my great grandfather was a singer sewing machine rep. My present singer capri machine has just broken down after 47 years.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

What a great website

What a great website, they have everything. I love the overcaster foot I recently bought, which didn't come with my machine. Just ordered some more needles, delivery is good too.

14 October 2023
Unprompted review
Rated 5 out of 5 stars

Same price as Amazon sale price

Same price as Amazon sale price. More information with Singer and made decision easier and I got free scissors worth £30. I'm very pleased and so will my granddaughter be. Arrives tomorrow free delivery.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

So easy to find spare part

So easy. I emailed with a request for information on the part I needed to replace on my Singer sewing machine as it is 60 years old. Within 2 hours I received a reply with a link for the part I needed. Easily ordered and expected delivery today. Fantastic service. Thankyou Stephen.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Checkout was easy

Checkout was easy, price was less on manufacturers website than other selling the same item. I cannot comment on the item its self as it has not been recieved yet, but as it is from this very old established company I'm sure it will last as long as the one that was on the press when I bought it (first time I have had to replace in 6 years). WELL DONE SINGER

4 October 2023
Unprompted review
Singer Machines Ltd logo

Reply from Singer Machines Ltd

Thank you.

Rated 5 out of 5 stars

My Singer Treadle Machine.

My Singer Treadle Machine was bought in 1942 by my Mum, I still use it. I hoped I could get spares to keep it going, and now I can. Thank you

3 October 2023
Unprompted review
Rated 5 out of 5 stars

The grip that holds the needle in on my…

The grip that holds the needle in on my over locker fell out when I changed a needle.
The machine is otherwise a good machine so was loathe to buy a new k e.
Someone suggested looking for a part. I googled and this site came up.
I hope I will be able to put it in when it arrives.

30 September 2023
Unprompted review

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