Even though my song conveyed everything that i wanted, i feel having to pay a monthly subscription is very off putting and hugely disappointing as its just too expensive. There just arent that many sp... See more
Company replied
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See what reviewers are saying
After 8 requests sent and 4 trustpilot complaints, your company chooses to ignore my emails, my messages and my refund request. You have put my 9 queries as resolved yet nothing has been resolved. Y... See more
Company replied
The song is really so emotional the way I wanted it,perfect wording, I really want to cram it so that I can sing along,Mel hasn't listened to it as yet because her birthday is in December, I just want... See more
Company replied
10/10 My partner loves it so much , sent it as a text message on whatsapp while he was away from home working and i having spoken to him few mins ago while he was on break , i said pls listen to... See more
Company replied
Company details
Written by the company
SingaMemory convierte historias, recuerdos y mensajes personales en canciones originales para regalar y compartir. Una forma de celebrar a las personas que quieres con música que habla de vosotros. A través de un cuestionario guiado, nos cuentas para quién es la canción, vuestra relación, la ocasión y los detalles que la hacen especial: nombres, anécdotas, recuerdos y lo que quieres decir. A partir de esa información, creamos una letra personalizada y la acompañamos de música y voz en el estilo que elijas. Puedes crear canciones para cumpleaños, aniversarios, bodas, pareja, familia y amigos, así como para dar las gracias o recordar a alguien especial. El resultado incluye una canción completa, descarga en MP3, la letra y una página privada para compartirla mediante un enlace. También ofrecemos una portada personalizada como extra opcional. SingaMemory está disponible en español, inglés, italiano, francés, portugués, rumano, búlgaro, polaco y alemán. Descubre ejemplos, crea tu canción y consulta la información del servicio en singamemory.com.
Contact info
United States
- singamemory.com
3.8
Great
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
"Charged 49.95 after 1.99€ song
"Charged 49.95 after 1.99€ song, no reply".
I sent a refund email for scam but they didn't even answer me.
Because Under EU consumer law, this is not transparent consent. this is scam
3 November 2026
Unprompted review
Don't value customer service
After 8 requests sent and 4 trustpilot complaints, your company chooses to ignore my emails, my messages and my refund request. You have put my 9 queries as resolved yet nothing has been resolved. You still have not responded to my emails or complaints. I want my refund
How was this resolved. I dont understand why you keep putting all these requests as resolved when none of them have been resolved. This is now the 9th message going out to you. You don't respond, you don't say anything. You ignore me and yet it is listed as resolved. How do you do this? This is horrible customer service and the worst ever.
18 October 2026
Unprompted review
Reply from SingaMemory
Lamentamos que sigas sin una solución a tu solicitud de reembolso y entendemos tu frustración al ver tus consultas marcadas como resueltas. Por favor, continúa en el mismo hilo de soporte e indica la referencia de tu consulta para que podamos localizar el caso y revisar lo ocurrido. No compartas datos bancarios ni de tarjeta aquí.
El equipo de SingaMemory
Very disapointed scammed client
I bought a song for 39.90 and was impressed, and paid for the song, but then weeks later you deducted R899 from my bank for a supscription I did not consent to, I followed the app and found I supscribed by your methods, I immediately stopted it on your renewal date, I have not used it, I need my money to be refunded back to me. If I use your sirvice I want to pay for just that, I dont need fraudulent supscriptions with all your fine print. I am realy a unhappy client, There are people that can not survive that scam all by just wanting someone to feel speacial, give the option to except your supscriptions dont do it so dodgy. Please fix my issue and refund, we send out around 5000 sms per day and the bottom of each one should not expose sinamemory warnings of scammers, I have been scamed
26 October 2026
Unprompted review
Reply from SingaMemory
Lamentamos la preocupación que te ha causado este cargo, aunque la canción te gustara. Por favor, responde al correo de confirmación de tu pedido para que podamos revisar el cobro de R899, la cancelación que indicas y tu solicitud de reembolso. No compartas datos bancarios ni de tarjeta aquí.
El equipo de SingaMemory
Can’t put zero so had to put one no…
Can’t put zero so had to put one no we’re did it say I would be charged 49.99 a couple Ov days after purchasing a 1.99 song absolute rip of don’t bother
14 October 2026
Unprompted review
Reply from SingaMemory
Sentimos la preocupación que te ha causado este cobro y que las condiciones de renovación no te hayan resultado claras. Responde al correo de confirmación de tu pedido para que podamos localizar tu cuenta, revisar el cargo y ayudarte con cualquier solicitud de cancelación o reembolso. Por favor, no compartas datos bancarios aquí.
El equipo de SingaMemory
A Beautiful and Personal Experience ❤️
I loved hearing our story turned into a song. It made our 3rd anniversary even more special, and it was such a lovely surprise for my husband. Definitely something we’ll always remember!
21 October 2026
Unprompted review
Reply from SingaMemory
Thank you so much, Violet! We’re delighted that hearing your story as a song made your third anniversary even more special and was a lovely surprise for your husband. Wishing you both many more happy anniversaries together!
The SingaMemory team
Subscription a turn off
Even though my song conveyed everything that i wanted, i feel having to pay a monthly subscription is very off putting and hugely disappointing as its just too expensive. There just arent that many special occasions in a month to warrant paying R899. I wish it would remain at R39/song so i could buy as and when i need it as its more affordable. it would absolutely and most definitely attract more repeat purchases/business from myself. I sincerely wish that this is taken into consideration by the creators.
22 October 2026
Unprompted review
Reply from SingaMemory
Thank you for your thoughtful feedback. We’re glad the song conveyed everything you wanted, and we understand your concerns about the subscription price and how often you would use it. We appreciate you explaining your preference for purchasing individual songs.
The SingaMemory team
Why did it just try to take money from…
Why did it just try to take money from my account again
27 October 2026
Unprompted review
Reply from SingaMemory
We’re sorry for the concern caused by this payment attempt. Please reply to your order confirmation email so we can identify your account, review what happened and help you cancel if you wish. Please don’t share bank or card details here.
The SingaMemory team
I didn’t say change lyrics I said…
I didn’t say change lyrics I said change a name
27 October 2026
Unprompted review
Reply from SingaMemory
We’re sorry for the misunderstanding. We understand that you asked to change a name, not the song’s lyrics. Please reply to the same support email thread so we can locate your order and review the correction you requested.
The SingaMemory team
I didn't sign up that you need take…
I didn't sign up that you need take 800rand I already paid for 1 song it never said it will take another 800rand. I am not happy
27 October 2026
Unprompted review
Reply from SingaMemory
We’re sorry for the concern caused by this unexpected charge. Please reply to your order confirmation email so we can identify your account, review the charge and help with any cancellation or refund request. Please don’t share bank or card details here.
The SingaMemory team
I was overwhelmed excited great…
I was overwhelmed excited great creative ever and SQA he I was very impressed immotional he almost cried 😭😭😭 thank you so much Wl request another one soon we will be celebrating our anniversary ❤️🤝
24 October 2026
Unprompted review
Reply from SingaMemory
Thank you so much, Ayanda! We’re delighted that the song brought so much excitement and emotion, and that he was so moved by it. Wishing you both a wonderful anniversary!
The SingaMemory team
Your site is fraudulent
Your site is fraudulent. What is the recurring debit for? You could have been the best, but alas, initiating a debit of 72,000 Naira plus is outrageous.
You're fired.
25 October 2026
Unprompted review
Reply from SingaMemory
We’re sorry for the concern caused by this recurring charge. Please reply to your order confirmation email so we can identify your account, review the charge and help with your cancellation request. Please don’t share payment details here.
The SingaMemory team
Super great le encato
25 October 2026
Unprompted review
Reply from SingaMemory
¡Muchas gracias, Victor! Nos alegra saber que le encantó. Gracias por compartir con nosotros esa alegría.
El equipo de SingaMemory
The song is really so emotional the way…
The song is really so emotional the way I wanted it,perfect wording, I really want to cram it so that I can sing along,Mel hasn't listened to it as yet because her birthday is in December, I just wanted to have the song,so that on the day I'll surprise her with it,really guys am so grateful, the song full fills me.Thanks for great work.
22 October 2026
Unprompted review
Reply from SingaMemory
Thank you for sharing this, Sam! We’re delighted that the words and emotion of the song were just what you wanted. We hope Mel enjoys her birthday surprise in December and that you have a wonderful time singing along.
El equipo de SingaMemory
Is it possible to change it for me to…
Is it possible to change it for me to love song
21 October 2026
Unprompted review
Reply from SingaMemory
Thank you for your rating, Lulu! To ask about changing your song into a love song, please contact us through the Contact section of our website and let us know which song you mean. We can then review the available options with you.
El equipo de SingaMemory
I don’t like the song the voice is not…
I don’t like the song the voice is not good
22 October 2026
Unprompted review
Reply from SingaMemory
We’re sorry you weren’t happy with the song or the voice. Please contact us through the Contact section of our website so we can review your song and understand what you were hoping for.
El equipo de SingaMemory
Perfect all the the way lyrics on…
Perfect all the the way lyrics on point, my heart melted brought back joyful memories .Love it Love it.
22 October 2026
Unprompted review
Reply from SingaMemory
Thank you for your lovely review! We’re delighted that the lyrics felt right and brought back such joyful memories. Thank you for sharing what the song meant to you.
El equipo de SingaMemory
How the song came out
21 October 2026
Unprompted review
Reply from SingaMemory
Thank you for your lovely rating, Yandiswa! We’re glad you’re happy with how the song turned out. Thank you for sharing your experience with SingaMemory.
El equipo de SingaMemory
It was an awesome experience for him
It was an awesome experience for him. He couldn't believe that it was possible for someone to make a song for him.
One downfall we couldn't hear his name properly
18 October 2026
Unprompted review
Reply from SingaMemory
Thank you for sharing your experience, Charlotte! We’re delighted that the song was such a special surprise for him, and we’re sorry his name wasn’t clear. Please contact us through the Contact section of our website so we can review that detail with you.
El equipo de SingaMemory
He was very emotional
18 October 2026
Unprompted review
Reply from SingaMemory
Thank you for sharing this with us! We’re so glad the song moved him. Thank you for choosing SingaMemory for such a personal gift.
El equipo de SingaMemory
10/10 My partner loves it so much
10/10 My partner loves it so much , sent it as a text message on whatsapp while he was away from home working and i having spoken to him few mins ago while he was on break , i said pls listen to this and he may have probably thought it one of those voice mail i do send , but here is his reply which makes me reconnected and feel much more love and good:
“Feeling like holding you in my arms and kissing you 😘 and holding you tight like magnets 🧲.”
This is why i said it 10/10, positive and i love it 🥰
19 October 2026
Unprompted review
Reply from SingaMemory
Thank you for sharing such a lovely moment! We’re delighted that the song brought you and your partner closer while he was away. It means a lot to know it became such a special surprise for you both.
El equipo de SingaMemory
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