Simrad Yachting Reviews 

The first women who helped me was difficult to understand and didn't seem to have a good working knowledge of the product. By my third call I connected with someone who understood the product and escalated when necessary. Bottom line we are still not sure why I lost my side scan icon on the home page.

Just found out the hard way that since my unit is out of warranty, they won’t even look at it unless I give them my credit card and agree to buy someone else’s pre-broken unit for half price. I doubt they’ll even look at it if I send it in, they’ll just wait a couple days and mail me another POS.

It was smooth transaction and fast delivery

I had to buy a power cable because the unit that u sent me to replace the 1 month old radar riddled with error codes had everything but a power cable in the box. The no name on the the dome unit that was sent out had an ethernet cable and the waterproof boot for the power cable end but no power cable. Paid $45 extra dollars for 2nd day air finally received product 6 days later. Lost 4wks on the water for lack of quality control on the assembly line.$1,900 broken unit right out of the box.

Excellent. Highly recommended. Will buy from again. Thank You!!!

My order was declined due to some payment issues the cannot proceed, just declined and canceled the order

Package was ordered easily and arrived on time. Installation was easy based on instructions.

Quality, fast service.

I purchased a Simrad Cruise 9. It would be nice if the sun cover was includedq and not an accessory, also a little disappointed that my lake is not included in the maps. I understand that it came with USCoastal maps but i am on the west coast of Florida. All the other less expensive units ive owned have had both.
On the upside I do like the unit over all and the order was processed and shipped very quickly even with standard shipping.

Fast delivery. Good communication. Thanks!

Delivery was great. However your site doesn’t list all options for cables, the radar cable I ordered is 30 m that was the only one presented in your search. While looking for a different cable altogether I came across a 10 m radar cable that is much more suitable for my boat. It was a $100 difference. At this point I’ll have to pay to ship it back and wait for a new one. Which would delay installing and cost even more fees from the boat yard. It seems a bit deceitful.
John Dyer

I purchased a Cruise 7 the power cable started to heat up. I email support. I was asked a million questions asked to send serial number purchase receipt, location and so many other questions. I did exactly what I was asked. Then when you could not ask for anything else. I received an email and told you can by one on our website. HORRIBLE CUSTOMER SERVICE. for a $16.00 item, never again.

Asked about mounting the GPS unit on a binnacle on sailboat. Failed to answer

The worst service I have ever had to deal with. I have received the wrong item and still have not heard back from Simrad. When you call you can’t talk to anyone that speak good english. I asked to call someone in a warehouse and I get no response. I need my 12 inch dash mount for my Simrad go. I can’t get back out till this is fixed. Mine broke during the big rock blue marlin tournament.

it’s been two weeks and no tracking information or package has been sent. it would’ve great to know where my package is located

Super super super slow shipping. I have yet to receive my item. It's been about a week now if not over. Very disappointed.

Unbelievable price, delivered faster than expected, if/when I need another chartplotter/GPS, I will definitely go through simrad-yachting.com

Simrad's customer service is abysmal. I purchased a NSS 12 EVO3, and one of the half-dollar-sized plastic pieces on the inside of the mounting bracket was not glued on when the unit was unpacked, and unfortunately the packing material was thrown out before this was noticed. So, a couple weeks later, the missing piece was noticed, and I called customer service. While the customer service representative was very polite and professional, it took almost 40 minutes to resolve the issue, which included two long (approx. 5-10 minutes) periods on hold. Initially, and after about 30 minutes, the customer service solution was for a courier to pick up the bracket, and then when the defective bracket was examined in California I would be sent a new bracket. I objected, because it is absurd and a waste of my time to wait around for a courier. I suggested Simrad send me a mailing label, which I could print and then send the bracket. After another period on hold, I was told the plan now was to send me an email, and I would reply with my mailing address and photos of the defective bracket--at which point I could then be sent a new bracket. This entire episode illustrates two ways in which Simrad failed. First, the way in which the mounting bracket is engineered is exceedingly poor. I was told by the dealer from whom I purchased the unit that my problem is unfortunately all too common, and one or both of the plastic pieces become unglued and fall off. For the amount of money I paid for the unit (over $2,000 with tax), it is absurd that Simrad has such a flimsy mounting system that is apparently known to fail. Second, it became clear Simrad did not have a standardized process for dealing with my problem. Instead of sending me a cheap plastic part, Simrad's only solution was to send me an entirely new bracket, which is much more expensive and expensive to ship. Also, the initial plan of collecting the defective bracket by courier was also unnecessarily expensive and a waste of resources. I'll conclude by reiterating that the customer service representative with whom I dealt was very polite and professional, but it was clear his hands were tied by organizational, or lack thereof, issues beyond his control.