Many thanks to Kylie Dean at Simpson Millar for all her support professionalism and hard work helping us through a difficult educational dispute and securing the positive outcome we hoped for our son.... See more
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My case to long with representatives of my case comes and goes. It was so disappointing and stressful. As soon as Shanzia Ahmed took over, everything started moving forward and she included or info... See more
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Lydia Neill- Thank you for going above & beyond the call of duty in helping us get our son with additional needs into a school close to our home. You have showed incredible patience, tenacity, c... See more
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The solicitor involved in our case, at Simpson Millar, was thorough, polite, friendly and professional. She regularly kept in contact with me via email. And made sure any questions were answered. The... See more
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Company details
Written by the company
We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
Contact info
Kings Yard, High Street, LA1 1LA, Lancaster, England, United Kingdom
- 01524 925 255
4.6
Excellent
27 reviews
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Many thanks to Kylie Dean at Simpson…
Many thanks to Kylie Dean at Simpson Millar for all her support professionalism and hard work helping us through a difficult educational dispute and securing the positive outcome we hoped for our son. Many thanks and highly recommended.
27 March 2026
Unprompted review
Reply from Simpson Millar - Lancaster
Thank you for taking the time to share your feedback. We are delighted to hear that Kylie Dean was able to support you through what sounds like a very challenging educational dispute, and that a positive outcome was achieved for your son.
It is especially pleasing to know that you felt supported with professionalism and care throughout the process. We will be sure to pass on your kind comments to Kylie.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
My case to long with representatives of…
My case to long with representatives of my case comes and goes. It was so disappointing and stressful.
As soon as Shanzia Ahmed took over, everything started moving forward and she included or informed me with all updates of the case. I am very happy that this nightmare is over now thanks to Shanzia Ahmed.
4 May 2025
Unprompted review
Reply from Simpson Millar - Lancaster
Thank you for taking the time to share your feedback. We are sorry to hear that the earlier stages of your case felt prolonged and stressful, and we appreciate you highlighting this.
We are pleased that once Shanzia took over your case, you felt better informed and that progress was made towards bringing the matter to a conclusion. It is great to hear that her communication and support helped resolve the situation for you, and we will be sure to pass on your kind comments.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Great service always letting me know…
Great service always letting me know what is happening
8 August 2025
Unprompted review
Reply from Simpson Millar - Lancaster
It’s great to hear you’ve felt well informed so far. We appreciate you taking the time to share your feedback at this early stage and we’ll continue to keep you updated as your claim progresses.
Wishing you all the best,
The Simpson Millar Team
Everything explained in detail and compassionate.
My first interaction on the telephone with was very compassionate and thorough. All details and fees,were explained, no hidden extras. The lawyer for my claim contracted me very soon after. Speedy service.
20 May 2025
Unprompted review
Reply from Simpson Millar - Lancaster
Thank you so much for sharing your experience. We’re really glad to hear that everything was explained clearly and that you felt treated with care and understanding from the beginning. Making sure our clients feel informed and supported is so important to us, so it means a lot to know we’ve made a positive start.
Wishing you all the best,
The Simpson Millar Team
Lydia Neill
Lydia Neill- Thank you for going above & beyond the call of duty in helping us get our son with additional needs into a school close to our home.
You have showed incredible patience, tenacity, commitment and professionalism to help win our case. You were courteous and handled my sons case with such professionalism & I can't recommend you enough.
Thank you again for being our light at the end of a tunnel.
26 July 2024
Unprompted review
Reply from Simpson Millar - Lancaster
Thank you so much for sharing your heartfelt feedback about your experience with Lydia Neill. We’re thrilled to hear that her dedication, patience, and professionalism made such a positive impact in helping your son secure the right school placement. It’s always our goal to support our clients through every challenge, and we’re so glad that Lydia could be there for you and your family.
I’ll be sure to pass on your kind words to Lydia. If you ever need our assistance again, we’ll be here to help.
Wishing you all the best,
The Simpson Millar Team
Knowledgeable and professional
The solicitor involved in our case, at Simpson Millar, was thorough, polite, friendly and professional. She regularly kept in contact with me via email. And made sure any questions were answered. The whole experience has been very good indeed.
8 May 2024
Unprompted review
Reply from Simpson Millar - Lancaster
Thank you for your fantastic feedback! We're thrilled to hear that Alice from Simpson Millar was not only knowledgeable and professional but also thorough, polite, and friendly. Keeping you informed and addressing any questions or concerns you had along the way is a priority for us, and we're glad to hear that reflected positively in your experience.
We noticed you gave 4 stars, and we'd love to hear what could have made it a 5-star experience for you. If you have any suggestions or feedback, please feel free to email reviews@simpsonmillar.co.uk. If you ever need assistance again in the future, please don't hesitate to reach out.
All the best,
The Simpson Millar Team.
Worst service ever
Rarely have I received such disgraceful service for anything, anywhere. I am chasing my father’s will to activate probate, it’s a stressful, emotional time and the bills are racking up.
3 weeks and 7 phone calls and still no will. “It’s in Leeds”. You would think it was on the moon!! How difficult is it to find someone who knows their alphabet to get it out the vault and post it?? Quite simply awful. You have been warned!!
6 July 2023
Unprompted review
Reply from Simpson Millar - Lancaster
We can only apologies that this has happened, and we would like to get this resolved for you. Please can you email reviews@simpsonmillar.co.uk some more detail and i will speak to the relevant teams about this.
Thanks
Simpson Millar.
Simpson Millar's staff were great
Simpson Millar's staff were incredibly helpful, understanding and efficient in getting our case resolved.
28 April 2023
Unprompted review
Reply from Simpson Millar - Lancaster
Thank for leaving Simpson Millar a 5 star review. It is always great to receive such wonderful feedback.
We wish you all the best,
The Simpson Millar Team.
You soo professional how you query the…
You soo professional how you query the Local Authority their mistakingly doing, and put it before court for court to believe you, and releas my children to me & etc is soo amazing I will always remember & recommended friends and families to you & your com thanks (Dan Appeah)
21 March 2023
Unprompted review
Reply from Simpson Millar - Lancaster
Thank for taking the team to leave Simpson Millar a review. Thank you for trusting in us to help you and your family, we are delighted to be able to get you the result you wanted.
All the best for the future,
The Simpson Millar Team.
Very approachable and honest staff
Very approachable and honest staff, treated with respect and felt able to ask questions.
29 November 2022
Reply from Simpson Millar - Lancaster
We really appreciate the great feedback Samantha. Thanks leaving such a great review it means a lot. Best Wishes Chris
Terrible
This firm decided to stop conveyancing towards the end of our purchase and sale with them when most of the work had been done. From there these were both handled very chaotically and shambolically causing us alot of additonal stress. They admitted they could not access alot of the previous work done when we did manage to talk to them. However, they never initiated communication or called back and the only way we managed to communicate with our fee earner and got both sale and purchase through was by going into the Lancaster office multiple times and asking their amazing receptionist Carolyn Lowe (who should be running the company) to ring them. Simpson Millar should be highly embarrassed - our sale happened a few days after it should have and our purchase time was missed as well even though we had the full funds with them the week before, and we have been told they could be in breach of contract for missing the cut-off times. Although other departments appear to be functional and get good reviews on here this is meaningless if their conveyancing service is so bad that we don't think we can rely on anything they've done.
14 November 2022
Unprompted review
Reply from Simpson Millar - Lancaster
Hi there,
Quick, clear, and transparent communication is usually our strength. Sadly, we were impacted by severe capacity challenges for a very short period, and unfortunately, this impacted our ability to uphold those same high communication standards. Those high service levels have since been restored, but we appreciate that may not help you now, although we're pleased that Carolyn was able to assist you this time, so we'll pass that feedback on.
We want to do better, so we’d encourage you to send your feedback to Reviews@simpsonmillar.co.uk with your full name and file reference so we can learn from this.
We’re sorry for the inconvenience this has caused you.
Thank you for your patience and understanding,
The Simpson Millar Team
Poor Customer Service
They have taken over a firm of solicitors I had used for 50yrs.
I rang them this morning to make inquiries about an amendment to our wills about our property, the gentlemen informed me they weren't taking on new business, when I informed him I wasn't a new customer he informed me what I wanted to do was classed as new business and suggested I look for another solicitor. Found his attitude appalling. Got the feeling they just couldn't be bothered.
19 October 2022
Unprompted review
Reply from Simpson Millar - Lancaster
Hi there Trish,
Normally, we deliver an excellent service, and we set those expectations from the outset. Clearly, we’ve fallen short of those, and for that, we’re sorry. For a short time, we suffered from unexpected capacity challenges, and unfortunately, those issues impacted how well we communicated with you. Those issues have now been resolved, but we appreciate that doesn’t make up for your experience to-date. We want to learn from this experience so we can improve our service, so we’d encourage you to send your feedback to Reviews@simpsonmillar.co.uk with your full name and file reference so we can look into this.
Best wishes,
Charlotte & the Simpson Millar Team
Adult SEN placement
Thanks so much to Emma & Beverley for there support and advice on behalf of my adult son and his educational needs. His eligibility for financial assistance was quickly approved by Beverley and Emma’s assessment of his EHCP will enable me to ensure he gets the right support in the future. I would not hesitate to contact them again on this matter.
21 June 2022
Unprompted review
Reply from Simpson Millar - Lancaster
Thank you so much for taking the time to leave a review. I'm really pleased Emma and Beverley were able to provide such a good service and get the financial assistance you needed. I'll pass your kind words onto Emma and Beverley. Best wishes, Charlotte
Can't fault the service provided by…
Can't fault the service provided by Simpson Miller, particular thank you to Isabella.
11 April 2022
Reply from Simpson Millar - Lancaster
Hi Gillian, thank you for your five star review. It's great to hear that you received such a good service from Isabella and her team. Best wishes, Margaret
Emma Davies, Simpson Millar
We were advised and supported by Emma Davies (Simpson Millar) following a rather unjust school admission appeal.
Emma was absolutely amazing and we cannot recommend her highly enough. She was able to speedily review a huge amount of complex information and prepare a letter before action prior to judicial review proceedings which was spot on!
Emma was very supportive to us as a family - she was always approachable, understanding and honest.
We now have the school place we so badly needed and cannot recommend Emma highly enough, particularly if you have issues in dealing with Education law.
2 February 2022
Unprompted review
Reply from Simpson Millar - Lancaster
Hi, I'm so pleased that Emma was able to get everything sorted and you got the school place you needed. I will pass your lovely feedback on to Emma. Many thanks, Laura
Josh Lawson and Hayley carter steel excellent …
Josh Lawson and Hayley carter steel very professional and will use again.
24 January 2022
Unprompted review
Reply from Simpson Millar - Lancaster
Hi Jordan, thanks for your review. Glad we could help, best wishes Laura
Excellent service
Excellent service. Rang for advise last minute and they called and dealt with my case straight away. They helped and advised on the best situation to help me and my family. Highly recommend and would use them again
22 September 2021
Unprompted review
Reply from Simpson Millar - Lancaster
Hi Vicki
Thanks so much for taking the time to leave a review! It is great to hear that you had such a positive experience with Simpson Millar and that our team were able to help you so well with your case.
If there is anything more that you need in the future or anything we can do to help on the back of your recent case, please do not hesitate to get in touch with one of our teams.
Many thanks
Finley
we needed help for our autistic son…
we needed help for our autistic son aged 19 for college placement under an EHCP. we used Hayley Buchan. Hayley was wonderful and we successfully avoided tribunal being given 52 week residential independent placement for an ehcp due to her help. we were so satisfied we decided to use her again for our 7 year old and her EHCP.
28 July 2021
Unprompted review
Reply from Simpson Millar - Lancaster
Hi Emma
Thanks so much for taking the time to leave a review. I am extremely pleased to hear that Hayley was able to help you and your family so well and get you the outcomes that you wanted! It really is great to hear of our teams having such a positive impacts on families. I wish you all the best for the future!
If there is anything more that we can do to help or you are interested in any of the other services that Simpson Millar offers, please do not hesitate to get in touch.
Many thanks,
Finley
Brilliant !!
If you need to reach somewhere that was far and impossible,Simpson Millar Hayley &Team will assure you reach the target.We are delighted with the unexpected outcome and extremely happy with the service and support provided throughout . Definitely rest assured you are in EXCELLENT hands,!
28 July 2021
Unprompted review
Reply from Simpson Millar - Lancaster
Hi Em
Thanks so much for taking the time to leave a review. I am extremely pleased to hear that you had such a positive experience with our team! If there is anything at all else that we can do to help, please do get in touch with us and let one of our teams know.
Many thanks,
Finley
Great service from Hayley and Joshua
I recently completed a house purchase through Simpson Millar, who were recommended to me by local estate agent Tom McCann (who is also excellent incidentally)!
I have just moved into the area and had a negative experience with the solicitor who acted for me (from a different company) while selling my last property. The difference this time round was like night and day. Hayley Aspinall was my solicitor, and most day to day contact was through the conveyancing assistant Joshua Lawson. They were absolutely fantastic. Communication was fantastic. Emails were nearly always replied to in the same day, and if not then the next day. Organisation was great, and the whole process was very smooth. I would definitely use them again if moving house and I cannot recommend them highly enough.
15 June 2021
Unprompted review
Reply from Simpson Millar - Lancaster
Hi Neil
Thanks so much for taking the time to leave a review. I am very pleased to hear that you had such a positive experience with Hayley and Josh! It is great that they could help you through the conveyancing process so well. The teams here at Simpson Millar will always be on hand to help again in the future with whatever services you may require!
Many thanks,
Finley
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