Simplyzap Reviews 27

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have not bought anything from them. I saw the advert on Youtube and wanted to know more. What I noticed straight off was that you could not link through on their ratings which look identicle to... See more

Company replied

Rated 1 out of 5 stars

Faked and overpriced product. Does not work at all. Still to your mosquitoes coils or things you are used to. Attend an outddoor BBQ by friends and observed they hung 2 at the venue but everyone sti... See more

Company replied

Rated 1 out of 5 stars

It's a humane mosquito killer that kills nothing, absolute rubbish. In the year I've owned this its killed 1 mosquito and nothing else.

Company replied


Contact info

You should know

1.9

Poor

TrustScore 2 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Simplyzap is scam it doesn’t even…

Simplyzap is scam it doesn’t even caught one mosquito, totally hopeless, paid £50.78 quite a bit for it last year

26 November 2025
Unprompted review
Simplyzap logo

Reply from Simplyzap

Hello Dora,

Thank you for sharing your experience.

Your concerns regarding product quality are important to us. While Simplyzap is designed to be effective to eliminate mosquitoes and other flying insects, results can vary depending on the area, wide coverage, and other factors.

If you have any questions or would like further assistance, please feel free to contact our customer support team at support@simplyzap.com. We will be happy to assist you.

Kind regards,
Lisa from SimplyZap

Rated 1 out of 5 stars

humane mosquito killer

It's a humane mosquito killer that kills nothing, absolute rubbish. In the year I've owned this its killed 1 mosquito and nothing else.

26 May 2026
Unprompted review
Simplyzap logo

Reply from Simplyzap

Hello Simon,

Thank you for bringing this to our attention.

We want to learn more what happened with your SimplyZap. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Lisa from SimplyZap

Rated 1 out of 5 stars

this is simply a scam

this is simply a scam. even the people are not real. whoever made this need to charged for fraud.

25 May 2026
Unprompted review
Simplyzap logo

Reply from Simplyzap

Hello there,

Thank you for bringing this to our attention.

We want to clarify that SimplyZap is a legitimate business, and we operate in compliance with all legal requirements. We ship real orders and have a clear return and refund policy in place.

We want to learn more about what happened with your SimplyZap. To identify your order, we've sent you a request for additional details.

Best regards,
Lisa from SimplyZap

Rated 1 out of 5 stars

Faked overpriced product

Faked and overpriced product. Does not work at all. Still to your mosquitoes coils or things you are used to. Attend an outddoor BBQ by friends and observed they hung 2 at the venue but everyone still get bitten by mozzies.

*P.S - I received response from SimplyZap to verify my review and they claimed to emailed me to follow up on my review.....I have yet to receive any email (also checked spam box).

25 May 2026
Unprompted review
Simplyzap logo

Reply from Simplyzap

Hello Jensen,

Thank you for sharing your feedback. We're saddened to hear SimplyZap didn't meet your expectations.

We want to ensure that you have the support you need, and we're eager to assist you sort this out ASAP. That said, we could not locate your order based on this review alone.

We have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Lisa from SimplyZap

Rated 1 out of 5 stars

I have not bought anything from them

I have not bought anything from them. I saw the advert on Youtube and wanted to know more. What I noticed straight off was that you could not link through on their ratings which look identicle to trustpilot, same colour same design everything. This is more just a warning to others. I did come here to read the REAL reviews. Saying that,I feel YOUTUBE also has a responsibility here, to not allow scam companies place adverts.

Always be vigilant, read reviews and if you must, ask chat if the company is legit before parting with your money.

24 May 2026
Unprompted review
Simplyzap logo

Reply from Simplyzap

Hello Jenny,

Thank you for bringing this to our attention. We take your feedback seriously and want to address the points you've raised to ensure clarity and transparency.

SimplyZap is a legitimate business, and we operate in compliance with all legal requirements. We ship real orders and have a clear return and refund policy in place.

If you have any questions or would like assistance about the product, please feel free to contact our customer support team at support@simplyzap.com. We will be happy to assist you.

Kind regards,
Lisa from SimplyZap

Rated 1 out of 5 stars

SimplyZap is a complete scam

SimplyZap is a complete scam. I bought three and tested them in our garden in mosquito infested areas and never saw a single dead mosquito around the machines. I had to discard all three units.

22 January 2026
Unprompted review
Simplyzap logo

Reply from Simplyzap

Hello Khaled,

Thank you for sharing your experience.

Your concerns regarding product quality are important to us. While Simplyzap is designed to be effective to eliminate mosquitoes and other flying insects, results can vary depending on the area, wide coverage, and other factors.

If you have any questions or would like further assistance, please feel free to contact our customer support team at support@simplyzap.com. We will be happy to assist you.

Kind regards,
Lisa from SimplyZap

Rated 1 out of 5 stars

They advertise as Japanese invention

They advertise as Japanese invention. They have doubled my order without my authorization and debited my credit card. I wanted to cancel my order after 1 min., but AI agents said the order is on the way and can’t be canceled.
I received my order after 2 months- a Chinese low quality product called electrical shock. They had taken 150 eurs from me - but product is worth ZERO! Don’t make the same mistake.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Fraud? Money laundering?

Paypal transaction never confirmed by rogue ordering daughter. Inspite...order went through. WITHIN 7 MINUTES asked to cancel but company claims it already shipped....who believes that? Now mut wait for return process. What a scam.

2 November 2025
Unprompted review
Rated 1 out of 5 stars

I haven't received my order

I ordered simplyzap mosquito lamps on 9th September 2025. It is almost 1 month, and I haven't received them, although they immediately informed me that they dispatched my items. After many emails now they write me that my order is ready to be dispatched. I hope I will receive them and the lamps will satisfy me.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to get a refund

Worst experience ever. Paid for things I didn't want and when trying to cancel 3 minutes later I'm told "too late, packed and shipped".
Trying for a refund and getting a total runabout by these clowns.
Constant emails and refusing to provide and address for the return.
STAY AWAY FROM THIS ONE!

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Check trustpilot (FIRST)

Really glad I checked trustpilot before buying this product. I saw the advert on YouTube which is a fantastic piece of misinformation just like the free satellite router and the portable AC unit. All these products are total rubbish so please folks check out trustpilot first.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Doesn't work and fraudulent Trustpilot reviews

Purchased this based on a Youtube ad. It simply doesn't work. I have it installed about 3 feet away from me per their instructions, and have 6 bites in the last hour, with mosquitoes nonchalantly flying around. I also can't find their claimed Trustpilot review score here (which I wish I'd checked before).
Avoid.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

One star is still too much

One star is still too much. This is the worst China crap I ever came across. Yet they spam you constantly on YouTube with their ads. In those ads they lie from beginning to the end. They even assert that their TrustPilot reviews are at 4.7 with 97% positive reviews. THIS IS FRAUD, nothing less.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Pure scam

Pure scam. Scandalous that these websites can still exist.
These people deserve to go to jail. This is called theft, no more, no less.
PS. Luckily I realised it was a scam before ordering anything.

10 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look