Simply Ignores
Please, please, please heed this advice. An utterly terrible, awful company. Look at how many of these positive reviews are left by people who have only ever made 1 review ever on Google! Either bots or Matthew’s neighbours I suspect.
In brief:
- They answer queries and questions until you get signed up, that stops the moment the Direct Debits start. It took 5 (FIVE!!) months after the contract started to get installed. FACT Matthew.
- The level of customer service from Matthew himself is appalling (during contract). He just simply ignores you. Simply Ignores would be a more appropriate name. He actually agrees with you when it’s put to him face to face that his customer service is woeful! EMBARRASSING, Matthew.
- He does not like it one bit when you decide to move on. What happens then is unauthorised Direct Debits come out of your account without accompanying invoice or prior notice. Leaving you feel like you’ve just had an attempted pick pocket come at you. WRONG Matthew
- Literally the day after you give notice (in my case I gave notice on 11th Dec) that you’re leaving you get an email where he updates his so-called terms and conditions on the 12th. AMATUERISH Matthew
- The final chapter of his playbook is when someone leaves is to cancel your porting request in an effort to disrupt your business operations – your penalty if you like for daring to leave him. Ie leave your customers unable to reach you when they dial your number. REALLY Matthew?
- You then have to make a song and dance, report him to Ofcom, he then agrees to port back a week or so later when his supplier has fallen out with him and he realises he has to give up the game. TOO LITTLE, TOO LATE Matthew.
Do me the courtesy Matthew of not even embarrassing yourself, Eric and your business by using your standard wishy washy copy and paste reply under this. Focus your energy and efforts on treating your remaining customers well. It’s not unusual for people to move on after contracts. It happens, accept it and concentrate on what you can do better. You have lots to improve upon. To prospective and existing customers, I’m easy to reach on LinkedIn (Paul Gibson, Managing Director, McKee’s Foods Ltd) would be more than happy to fill you in to save you the hassle of having anything whatsoever to do with Matthew Morrow or Simply Telecom. It was a great day in our business when we finally got rid of this joker once and for all. Looking forward now to; ofcom’s investigation, CISAS investigation, On Your Behalf have reached out to do a piece on Radio Ulster and I’ve found a solicitor who’s willing act. Giving you a one star Matthew only because I have to and zero isn’t an option. Stay clear!!