Would have given 5 stars, but some of their tablets are huge. Why do they have to be so big when competitors do them smaller? There’s a Magnesium one I tried, might as well try and swallow my cat.
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Review summary
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Reviews shaping this summary
I've been a customer of SS for many years for their glucosamine supplement. It's the first time that I've purchased marine collagen 1500mg but I'm disappointed with the size, shape and fishy taste of... See more
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I thought it was too good to be true, paying half price for these. I ordered two bottles at the cheaper price, but on receipt found they have a short shelf life which means I won't have finished them... See more
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I have requested that all orders stop as my 95 year old mother is overwhelmed with pills. They said, after several phone conversations and an inquiry, that they have discontinued all orders. BUT my... See more
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Company details
About Simply Supplements
Written by the company
Simply Supplements is one of the largest vitamin and supplements suppliers in the UK.
Today we offer over 300 different products including glucosamine, fish oils and CBD, direct to your doorstep with a Price Match guarantee to make sure you never pay more.
Contact info
Simply Supplements, PO Box 1330, PE2 2PW, Peterborough, United Kingdom
- 0800 988 0292
- customercare@simplysupplements.co.uk
- simplysupplements.co.uk
3.9
Great
55K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good service
20 June 2023
Good service!
Great product, The Plant Sterols are just what I wanted, better than being on statins. Good website to navigate and quick delivery.
20 June 2023
Good value for money, tasty and easy to mix with water
Cheapest supplement company on the market. Very easy to mix, especially in comparison to other companies like Bulk for example, with a good taste and the best value for money that can be found.
7 May 2023
Quick delivery
20 June 2023
Very pleased with the time it took my…
Very pleased with the time it took my products to arrive. They are always good quality and ones l have used regularly.
18 June 2023
All good, a company that knows what it's doing.
There's not much to say. S.S. always have what you're looking for, very competitively priced, efficient delivery.
What's not to like.
16 June 2023
Fantastic service
Fantastic service, very fast and good communication and updates. Well done.
18 June 2023
I am making this addition to my…
I am making this addition to my previously published review because following what I feel was an unsatisfactory responce to my existing review (carried out by them using independent off-line email) Simply Supplements have again asked me for yet another review of their service.
The point I was making about their product was that price matching claims by Simply Supplements should be viewed with a generous amount of scepticism since the addition of one or two inexpensive additional ingredients (and there are many that increase energy, reduce fatigue etc etc) invalidates any price matching of the main expensive ingredient, in this case Co-enzyme Q10 which for 180x 100mg capsules is £53.00 from Simply Supplements yet only £20.99 from NaturPlus.
My remarks about the dreadful delivery provided by Yodel was just ‘passed on’ to Yodel who told me they would carry out an investigation etc, the results of which would remain confidential!
No, I haven’t changed my mind about whether I would buy future supplies from Simply Supplements.
10 July 2023
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for your most recent review and I am again terribly sorry that you are unhappy with the service that you have received from Simply Supplements.
As mentioned previously to you, we do complete a very high quantity of price matches, over many products, against many different websites and companies. As stated within the Terms & Conditions on our website, we do require that the strength and ingredient's be the exact same for the price match to be valid. Please be assured that our products are all formulated and manufactured with the customer in mind, to ensure maximum benefit from the product, this is why some products do have added ingredients, so that they are more effective. Here at Simply Supplements we pride ourselves on the high quality of the products we are able to offer our customers.
Again, I am terribly sorry that you are also unhappy with the service that you have received from Yodel. Unfortunately as Yodel are a different entity to Simply Supplements, we do ensure to report each and every complaint that we receive to them, but it is for Yodel as a company to investigate into these. We do however ensure to log all feedback, so that when we are looking into potentially changing our delivery provider we have sufficient information when making such decisions.
Once again, please accept our apologies for any disappointment and inconvenience caused.
Kind Regards,
Suzie Hopkins
BEST TO AVOID AT ALL COST....
PLEASE BEAWARE WHEN ORDERING AS WHEN PAID AND NOT IN STOCK, REFUNDS ARE NOT GIVEN? AND RETURNS ARE NOT STRAIGHT FORWARD AND WHEN CALLED DIFFERENT INFORMATION IS GIVEN EACH TIME AND CONSTANTLY LIED TO YOU AND WHEN CONTACTED CUSTOMER SERVICE AND COMPLAINED THEN IGNORED AND ARE NOT WILLING TO LISTEN TO CUSTOMERS?
7 July 2023
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for your most recent review.
I am terribly sorry for any inconvenience caused when dealing with us and our Customer Service Department here at Simply Supplements, we do pride ourselves on the high quality of service that we do provide, so I would like to look into your issue further for you.
Unfortunately as you have not left any details I am unable to investigate into this for you, if I could ask that you kindly email me at customercare@simplysupplements.co.uk and I can look into your issue further for you.
Once again, please accept our apologies for any disappointment and inconvenience caused.
Kind Regards,
Suzie Hopkins
Simply the best!
Goods arrived when expected and in good condition. I've been using this company for years and they have never let me down. Competitive prices and excellent quality products.
13 June 2023
Excellent service
Advisors are always so helpful and understanding of my needs. Products are high quality.
20 June 2023
Good company who have provided goods to…
Good company who have provided goods to me for a number of years, the latest as good as the first.
20 June 2023
great prices and products
21 June 2023
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