I cannot speak for every customer service agent or personnel but I can confidently speak with chest about one person by name Jam. He is so professional, patient and efficient. I have a knack of pick... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My beautiful bride and I started taking NMN & TMG gear everyday since 24th March and we both began feeling the positive effects within the first week. More energy and less need for an afternoon pick m... See more
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Review: I have religiously taken this yummy tasting Collagen Powder every day for nearly a year and in that time I have noticed an increase in the overall appearance of my skin - face, hands, body - a... See more
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So I have given this some time to do its thing and let my body absorb it and see what if anything changed. Now given im only a short while into this, but already I'm feeling the energy levels really p... See more
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Company details
Written by the company
We make premium supplements for brain performance, recovery and anti-ageing. Developed by our in-house science team, Made in NZ and rigorously multi third-party tested. Our purpose is to help you feel, look and be at your best, every day.
Contact info
Suite 14031, 17B Farnham Street, Parnell, 1052, Auckland, New Zealand
- hello@simplynootropics.com
- simplynootropics.com
4.7
Excellent
758 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star customer service
Fabulously personalised, professional and efficient responses when I'd forgotten I was on subscription service. Thanks so much for your help.
3 April 2026
Unprompted review
If You Need Help they are there for you
I needed to cancel my subscription and Siah made it so easy for me to do this. There was no pressure only understanding courtesy and help
In her end. I would really recommend this company . Thank you again for your understanding
Regards Laura
4 April 2026
Unprompted review
Reply from Simply Nootropics
Hi Laura,
Thanks so much for sharing this. We're really glad Siah could make things easy for you and that you felt well taken care of.
If you ever need anything in the future, don't hesitate to reach out. We'd love to have you back anytime!
-Samantha
I really feel much fresher
I really feel much fresher, quite thinking and i an taking it for 2 weeks
3 April 2026
Unprompted review
Reply from Simply Nootropics
Hi Yana,
Thanks so much for sharing! Two weeks in and already feeling fresher and sharper, that's wonderful to hear. Exciting times ahead!
If you ever need anything, we're always here to help.
-Samantha
Started taking 3 weeks back was very…
Started taking 3 weeks back was very low due to having phenomia very badly last October and did recover quickly , still slightly in pain but all of a sudden I feel clear headed and more energy than pre being very ill . I recomend this too everone I know with confidence .
10 March 2026
Unprompted review
Reply from Simply Nootropics
Hi there,
Thanks so much for sharing this. Recovering from a serious illness like pneumonia is tough, and it's really great to hear you're feeling clearer and more energised than before.
We appreciate you recommending us to the people around you, that means a lot to us.
If you ever need anything, we're always here to help.
-Samantha
Bad Cancellation process
I use this product and ordered more as they had an Eaters special - resulting in me having 2 subscriptions for the same products. I then tried to cancel one - and this was not easy and challenging. The customer experience was in their favour and took quite a while ... which now leaves me thinking i need to find another supplier who understands their customers better, allows them to cancel subscriptions ... the cancel process was appalling.
3 April 2026
Unprompted review
Reply from Simply Nootropics
Hi George,
Thanks for sharing this and we're sorry to hear it felt challenging.
We do have a self-service subscription portal available 24/7 from our website footer, and when customers first subscribe, we send a welcome email with full instructions on how to manage their subscription. We'd love the opportunity to look into your specific experience and make sure everything is sorted for you.
We've reached out via Trustpilot for your order details so we can look into this properly. You're also welcome to contact us directly at hello@simplynootropics.com and we'll prioritise this straight away.
– Samantha
I had an issue with my subscription
I had an issue with my subscription. I received a prompt reply to my enquiry from Siah who then proceeded to answer all my questions & solved the issue. I received the best customer service & am very happy with the outcome.
3 April 2026
Unprompted review
Reply from Simply Nootropics
Hi Katrina,
Thanks so much for sharing this. Really glad Siah was able to sort everything out for you quickly!
If you ever need anything, we're always here to help.
-Samantha
Reply from Simply Nootropics
Hi Beyonce,
Thanks so much for taking the time to share this. We're really glad to hear you've found us trustworthy and transparent, and that you've had a great experience with the products and service.
We really appreciate you sharing this, as feedback like this helps others feel more confident when choosing us too.
If you ever have any questions or need help with anything, feel free to reach out anytime. We're always happy to help.
-Samantha
Great customer service and great product
Great customer service who really genuinely care about the experience you are having. Love the product too. Really helps with the Perimenopause brain.
1 April 2026
Unprompted review
Reply from Simply Nootropics
Hi Erin,
Thanks so much for taking the time to share this. We’re really glad to hear you’ve had a great experience with both the product and our support.
We really appreciate you sharing this as well, especially as it may help others going through something similar.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We’re always happy to help.
-Samantha
They keep sending stuff when I said stop! Shambles!
I never ordered an item on subscription. In any event on 3 seperate occasions they have told me they have cancelled the subscription then the next month credit card debited and product shipped.
3 times! I have email confirmations confirming the subscription has been cancelled yet every time they send me products and refuse to reimburse me!
What’s also bizarre is they sent me 3 months worth of product every month!!!!
Be careful. Service terrible, can’t call anyone, they refuse to call me. It’s a shambles.
30 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Andrew,
Thank you so much for taking the time to share your feedback, and we're truly sorry to hear about your experience. That's not the standard we hold ourselves to, and we completely understand your frustration.
We'd love the chance to make this right. We've reached out via Trustpilot requesting a few more details so we can investigate this thoroughly. If you're able to share your order information, we'll treat this as a priority and work to resolve it as quickly as we can.
We really appreciate you bringing this to our attention, Andrew, your feedback helps us do better.
-Samantha
Problem resolved - fast!
I explained my autoship problem to Siah via email. He took immediate control, resolved the issue and made things correct. Excellent communication. Thanks.
25 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Frank,
Thanks so much for taking the time to share this. We’re really glad to hear Siah was able to step in quickly, resolve the issue, and keep you well informed throughout.
We also really appreciate you sharing your experience, as feedback like this can help others feel confident they’ll be looked after too.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We’re always happy to help.
-Samantha
Definitely worth a try!
This product has been surprisingly good. I didn’t expect to feel the results so soon after starting but I’m sleeping better, not so tired or lethargic and overall feeling sharper.
It dissolves quickly and has no after taste making it easy to drink and digest.
So far so good!
30 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Connor,
Thanks so much for taking the time to share this. We're really glad to hear you're already noticing improvements in your sleep, energy, and overall clarity, that’s exactly what we hope for.
We also really appreciate you sharing your experience, as this can be really helpful for others who are just getting started and wondering what to expect.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We're always happy to help.
-Samantha
Ive noticed
Ive noticed when I run out and I am awaiting the next supply ,I notice the difference ( when paired with the NMN ) mainly on my workouts. Good clean products ... i shall continue!
8 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Gary,
Thanks so much for taking the time to share this. Really glad to hear you’re noticing the difference, especially with your workouts when paired with the NMN.
We also really appreciate you sharing your experience, as this kind of insight can really help others understand what to expect over time.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We're always happy to help.
-Samantha
A great experience with Simply Nootropics
Placing the order online was quick and simple, I received an immediate response letting me know the order was being processed and it arrived in a couple of days - quick and efficient
23 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Louise,
Thanks so much for taking the time to share this. We're really glad to hear that ordering was quick and smooth for you and that everything arrived promptly, that’s exactly the experience we aim for.
We also really appreciate you sharing your experience, as feedback like this can help others feel confident when ordering for the first time.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We're always happy to help.
-Samantha
Great for skin
Great for skin, but with the added bonus of less hip pain.
30 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Mo,
Thanks so much for taking the time to share this. We're really glad to hear it’s been great for your skin and that you’ve also noticed an improvement with your hip, that’s such a nice added benefit.
We also really appreciate you sharing your experience, as feedback like this can help others who may be looking for similar support.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We're always happy to help.
-Samantha
I'm in Love with this Flavour
I'm in Love with this Flavour. Mixed Berry yum yum yum. I have been taking this Vial beauty Collagen Powder for 2 months now and apart from the AMAZING taste, I always look forward to taking it everyday. My hair is shiner than it ever has been and my skin looks so good!. Gave a score of 4 aa Im sure more results will appar ..Highly reccomend! Thanks Nootropics!
30 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Karen,
Thanks so much for taking the time to share this. We're really glad to hear you're loving the Mixed Berry flavour and that you’re already seeing those changes with your hair and skin, that’s amazing to hear.
We also really appreciate you sharing your experience, as feedback like this can help others who are considering trying it for themselves.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We're always happy to help.
-Samantha
This is an amazing product I highly…
This is an amazing product I highly recommend to anyone who needs to boost there energy
29 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Cody,
Thanks so much for taking the time to share this. We're really glad to hear you're enjoying the product and feeling that boost in energy.
We also really appreciate you sharing your experience, as feedback like this can help others who may be looking for that same support.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We're always happy to help.
-Samantha
Recommend
My wife and I have been taking NMN with TMG for the past month and have both noticed an increase in our energy. A bit too early to say that our cognitive abilities have improved but the increased energy has no doubt increased our alertness.
29 March 2026
Unprompted review
Reply from Simply Nootropics
Thanks so much for taking the time to share this. We're really glad to hear you and your wife are both noticing an increase in energy and alertness, that’s a great start.
We also really appreciate you sharing your experience, as feedback like this can help others who may be just starting out and wondering what to expect.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We're always happy to help.
-Samantha
Amazing product & exceptional customer service
First off, customer service is incredible!
A free inclusion infuser bottle was missed on my order, noticed 5 minutes after I placed the order. Emailed, within 10 minutes I had an amendment order email & a response from customer service advising of fix up.
Secondly, products!
I am using NMN, TMG & essential plus capsules. This combo has given me so much more energy. I’m motivated. I’m so much more focused. Moods are level. I can not scream my praises enough!!
If you’re on the fence about this product, stop!! It’s literally life changing, I’m so glad I tried it, I can’t imagine not having it as part of my morning rituals now!!
28 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Simone,
Thanks so much for taking the time to share this. We're really glad to hear the team was able to sort that out for you quickly and that you’re having such a positive experience with the products, it means a lot to us.
We also really appreciate you sharing your story, as feedback like this can help others who may be on the fence feel more confident about giving it a go.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We're always happy to help.
-Samantha
Small company from a small country with…
Small company from a small country with a great product!
I loved the website, the checkout was easy and shipping was super fast across to Australia. The products are amazing. Powders dissolve easily and the caps are easy to swallow. Highly recommend.
28 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Andrew,
Thanks so much for taking the time to share this. We're really glad to hear you enjoyed the whole experience from the website through to delivery, and that the products have been easy to take and use.
We also really appreciate you sharing your experience, as feedback like this can help others feel more confident when trying something new.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We're always happy to help.
-Samantha
PROFESSIONALS 👏🏻👏🏻
2 March 2026
Unprompted review
Reply from Simply Nootropics
Hi Andreas,
Thanks so much for taking the time to share this. We really appreciate the kind words, it means a lot to the team.
We also really appreciate you sharing your experience, as feedback like this helps others feel confident in choosing us.
If you ever have any questions or need help with anything along the way, feel free to reach out anytime. We're always happy to help.
-Samantha
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