SimplyMoney.com Reviews 1,060

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and user experience, finding the process straightforward and easy to follow. Many praise the staff for their professionalism, kindness, and helpfulness, noting that they felt supported and understood throughout their interactions. The customer service is frequently described as wonderful, with people appreciating the clear communication and quick response times. However, some customers experienced initial confusion regarding the company's different names and felt the interest rates were too high. A few other people also felt that there were issues with logging in or did not receive a response for several days after their application.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting a straightforward, quick,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and clear... See more

Customer service

People report positive experiences with customer service, highlighting the simple, quick, and helpful... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick turnaround and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hayley who supported from the process was amazing, she was kind and not once judged me, she talked me through how it will help my credit score improve and that it will take a couple of months to notic... See more

Company replied

Rated 5 out of 5 stars

Everything was good from start to finish…Eric made sure I understood everything I need and clarified all my questions and stayed on t he phone while doing my paperwork’s to answer any questions I had... See more

Company replied

Rated 5 out of 5 stars

Simply Money help guide me through what would have been a difficult situation. I found the service highly respectable. I was saved the chore of ciphering though endless companies to get the rig... See more

Company replied

Rated 5 out of 5 stars

Very friendly customer service. I did get initially confused as I applied via ClearScore to Finlo, I was called by Oakbrook finance to finalise and now being to asked to review my experience with... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Finance Broker
  4. Loan Agency
  5. Price Comparison Site

About SimplyMoney.com

Written by the company

LOANS SO SIMPLE, YOU’VE GOT TO SMILE......It’s ever so simple with Simply Money.

Compare loans from different lenders and providers without impacting your credit rating with one simple form. With all circumstances considered and a large panel of lenders, you can be confident that we will have a product for you.

Whether it's an unsecured or secured loan, we have the lenders available to help you and with a choice of a digital journey or speak to one of the team, the choice is yours!

We pride ourselves on delivering a smooth journey and only partner with reputable lenders and the UKs best home owner loan specialist - Believe Loans

Give it a try and you won't be disappointed as it's ever so Simple with Simply Money.

Who are we? Lets keep it simple!

Written by the company

Receive a quote in minutes from the best in market panel of lenders
Complete one simple form and we'll compare loans offered by our lenders and provide you with a free, no obligation quote using a soft footprint credit search that is only visible to you and will not impact your credit score or rating. Do it all yourself online or if you prefer, speak to one of our friendly, UK based team members who will guide you along the way and answer any questions you may have. It's Simply Money, so why make life difficult!

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

The staff were helpful and it was…

The staff were helpful and it was quickly disbursed. I gave a 4 star because the process was very lengthy, but for the supportive staff, I nearly cancelled.

20 December 2025
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Reply from SimplyMoney.com

Thank you taking the time to leave this positive review of Simply Money. We are sorry that you found the time to complete took a little longer than you expected but we are happy that you got the loan you were looking for.

Rated 5 out of 5 stars

Amazing service very easy to use and…

Amazing service very easy to use and amazingly how quick they approve my loan

17 December 2025
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Reply from SimplyMoney.com

Thank you Stacy for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars
SimplyMoney.com logo

Reply from SimplyMoney.com

Thank you John for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Speaking with Amanda was great and she…

Speaking with Amanda was great and she made the whole process very professional whilst being approachable and thorough. The whole process only took 50 minuts on the phione and the money was in my bank on the same day

13 December 2025
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Reply from SimplyMoney.com

Thank you Geoff for the special mention to Amanda and for taking the time to leave this 5 Star review of Simply Money.

Rated 5 out of 5 stars

Simple Money made the loan process quick and hassle free. The team was professional, and everything was explained clearly. I appreciate the great service and would definitely recommend them

My loan was approved so fast, and the staff guided me through the entire process with clear communication. I am satisfied with the efficient and professional service provided by Simple Money.

12 December 2025
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Reply from SimplyMoney.com

Thank you Walter for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars
SimplyMoney.com logo

Reply from SimplyMoney.com

Thank you for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

I found the people who I spoke with to be kind and understanding and to know what they were doing.

I found the people who I spoke with to be very kind and sensible in our discussions had. Everything was explained to me properly and I was given every opportunity to think very carefully about what I was proposing to do as regards to taking a loan and I was given a very detailed breakdown of my monthly costs and shown whether I could afford the loan in the first place. I was very impressed with how I was treated and it seemed to me that the people i was dealing with wanted to take their time to explain everything to me and to give me every opportunity to walk away from my loan application, should I not feel comfortable with it.
Once the loan was agreed, which only took 24 hours, and once I was happy to take up the loan, the funds were transferred into my bank account within hours. I was very impressed by this and it was totally unexpected.
Like I said, no pressure, clear explanations and kind attention given by all. Seems like a very good work ethic. My experience was very good and positive.

4 December 2025
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Reply from SimplyMoney.com

Thank you for such a lovely and glowing 5 Star review of Simply Money, we are really pleased you had such a great experience from the lender we introduced you to.

Rated 4 out of 5 stars

Very easy to use

4 December 2025
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Reply from SimplyMoney.com

Thank you for your review of Simply Money. We’re glad to hear about your experience and appreciate your feedback on the 4-star rating. We’ll use this to improve and aim for 5 stars next time.

Rated 5 out of 5 stars

Excellent service

Excellent service. Smooth process would highly recommend

2 December 2025
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Reply from SimplyMoney.com

Thank you for the recommendation Caroline and for taking the time to leave this 5 Star review of Simply Money.

Rated 5 out of 5 stars

I'm so happy with the service but there…

I'm so happy with the service but there was a few issues trying to get logged in but it has been resolved now

2 December 2025
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Reply from SimplyMoney.com

Thank you Ann for the lovely feedback about the team. We really do appreciate the time you have taken to leave this 5 Star review of Simply Money.

Rated 5 out of 5 stars

Really good

Been excellent service so far just waiting on payment thank you

2 December 2025
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Reply from SimplyMoney.com

Thank you Kelly for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Professional

Patience, ready to help,professionalism. A little bit expensive but considering my credit score, explainable

28 November 2025
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Reply from SimplyMoney.com

Thank you Romeo for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

What a service

What a service. Well done. All simple to do online and one phone call. Service was excellent.

27 November 2025
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Reply from SimplyMoney.com

Thank you David for such a lovely 5 Star review of Simply Money. We are glad you found the service excellent and appreciate the time you have taken to compliment us on the service.

Rated 5 out of 5 stars

Speed

No messing ,simple ,no hesitation ,just do it

25 November 2025
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Reply from SimplyMoney.com

We are really pleased you found our application process simple and straight forward. We appreciate the time you have take to leave this 5 Star review of Simply Money

Rated 5 out of 5 stars

Super quick and helpful

Super quick and helpful. Within hours money in account.

24 November 2025
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Reply from SimplyMoney.com

Thank you for the 5 Star review of Simply Money, we are really pleased you had such a great experience with us.

Rated 4 out of 5 stars

Good customer service

I was completely impressed with this company’ good custOmer service

19 November 2025
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Reply from SimplyMoney.com

Thank you Lilian for the review of Simply Money, we always aim for 5 stars from our customers and measure our staff on the rating provided, so would be good to know what we could have different to receive a higher rating.

Rated 4 out of 5 stars

The team especially molly dealt with…

The team especially molly dealt with everything very quick and professionally

19 November 2025
SimplyMoney.com logo

Reply from SimplyMoney.com

Thank you Joseph for the review of Simply Money, we always aim for 5 stars from our customers and measure our staff on the rating provided, so would be good to know what we could have different to receive a higher rating.

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