Simply Home Mirrors Reviews 215

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their stunning appearance, excellent quality, and sturdy construction, often highlighting how well they enhance their living spaces. The staff is consistently described as helpful and communicative, providing updates and prompt responses. However, some customers experienced issues with delivery, including delays, receiving incorrect items, or products arriving damaged. There were also occasional concerns about the quality of certain items, such as flimsy frames or hanging loops, and some reported miscommunications regarding orders and returns.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast delivery times, with some... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the great quality of mirrors,... See more

Staff

People report positive experiences with staff. Many customers praise the helpfulness and politeness of... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers praise quick delivery, with orders arriving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a Brooklyn Black Curved Top Large Grid Mirror, which is absolutely stunning. Order took a little while to be delivered, but Simply Home were great, they kept us updated with the o... See more

Rated 5 out of 5 stars

Great choice of large mirrors. Quick delivery. Arrived on time Perfect choice for cloakroom, Black Orion rectangular wall mirror. Have another mirror in mind for family room!

Rated 5 out of 5 stars

Great product excellent quality and great price Purchased in sale and extra 20%off which made it great value Delivery was great had a call 30 minutes before as arranged Can’t fault this company w... See more

Company replied

Rated 5 out of 5 stars

I’m super happy with this purchase! The mirror is fantastic- great quality, heavy, and crystal clear. It really fills the room beautifully and adds a touch of elegance. Communication throughout was ex... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Exclusive Affordable Furniture & Accessories For Your Home


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

215 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Exceptional customer service

This is my first time to buy from this company and I am very impressed with their customer service. They kept me informed of the journey of my order right from the start up to the date of delivery. The delivery crew Craig and James were the icing on the cake. Very polite men and my parcels were taken to the room of my choice after they checked for any defects and my items were all in pefect condition. They approached me with so much dignity and respect. Keep up the excellent work, and I will definitely refer my family and friends to this company.

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Thank you SimplyHomeUK.com for a great…

Thank you SimplyHomeUK.com for a great service, my mirrored dressing table and chest drawers are absolutely beautiful and classy and a big thank you to Craig & Johnny for an exceptional delivery experience their politeness was a breath of fresh air.... they worked well together, left the place clean and made sure I checked over the pieces before they leave.... I was also amaze the pieces was fully assembled and I was able to track live delivery giving me the opportunity to go out and come back.... 👍 Happy Customer

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Jade Hope - absolutely amazing company

Absolutely fantastic company from start to finish. Kept me up to date with emails & messages to say when it would be delivered, what day & what time etc. I ordered the mirrored dressing table it is absolutely amazing! I'm honestly over the moon with it. Delivery drivers Craig & Johnny were absolutely fantastic. They were so polite, so helpful, on time & nothing was to much trouble. They took it straight upstairs for me & unpacked it. Fantastic delivery drivers, a credit to your company. Couldn't believe it was assembled as well I'm so so pleased with everything. I will definitely buy again from you. Thank you so much again.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with product

Very happy with product, customer service, updates and delivery. Delivery men were informative and ensured product was intact and in excellent condition before leaving. Great service 😊

4 March 2023
Unprompted review
Rated 5 out of 5 stars

From ordering my sideboard to delivery…

From ordering my sideboard to delivery this company has been amazing. I cannot fault them one bit. My sideboard looks absolutely stunning 10/10 I asked the delivery guys if it would be possible to take the sideboard upstairs onto the landing. Most things I’ve ordered in the past they refuse to take upstairs. Even though it says a room of your choice. But these guys did not bat an eyelid. Amazing customer service. As I’ve had such a good experience with this company I’ve already made my second purchase.

4 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

This is my third order from Simply Home and the quality is always the best. Amazing service from Connor and his colleague. They delivered the mirrored chest of drawers quickly & made sure it was in perfect condition. Above and beyond customer service.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Connor and your team mate for…

Thank you Connor and your team mate for delivering and put my unit together. Delivery was excellent and on time best experience ever. I will definitely Order more items from Simply Home the prices are very affordable.

Regards Shereese

3 March 2023
Unprompted review
Rated 5 out of 5 stars

A proper better than first class…

A proper better than first class service from Simply Home UK. After receiving an item that has been damaged in transit by a “third party” courier the Customer Service team were fantastic in getting a replacement sent out for the following day with a first class courier. Connor and his delivery mate were absolutely fantastic. They unpacked the item to check it was all intact and no damage had occurred, they photographed it and brought it in the house. Thanks Simply Home UK and thanks Connor and your mate for the excellent service.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Well chuffed! Connor and his colleague delivered my mirrored dressing table today. They both took it upstairs and carefully checked for damage before leaving. Amazing!

3 March 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING

I can’t fault this company, from start to finish they were brilliant. I ordered three items and I’ll certainly be ordering more. Johnny & Craig were fantastic delivery guys. Polite, punctual and attentive.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Diamond Crush Mirrored Media Unit With Fire

I ordered a Diamond Crush Mirrored Media Unit With Fire the company are great communication was good has the item was going to be late by one week which was no problem Craig & Johnny the delivery team are fantastic unboxed it took real good care when bringing it into the house when it was initially put up it looked fantastic the glass and crushed diamond are great however on closer inspection there some imperfection with regards to wood finish surrounding the unit I got in touch with them and they where very quick in dealing with situation and a positive outcome was achieved

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service by connor

Just want to say a big thank you to Connor and his colleague. They just delivered my dressing table and worked really hard to get it past my stair lift. I have to say I was very impressed with their efforts and how exceptionally polite, friendly and helpful they were. They did a fantastic job. I would highly recommend them. Thanks again.

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding online retailer

So refreshing to find a retailer that genuinely cares about the customer. To say my wife is picky is a slight understatement! Simply Home UK looked after her from start to finish and we are both so happy we found them. The quality of the products is exceptional and customer service is superb. I couldn’t recommend them enough, I would certainly buy from them again.

3 February 2023
Unprompted review

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