Simplify3D Reviews 8

I purchased a perpetual license for version 4.

Due to their licensing system no longer functioning for V4, I am unable to use the software I paid for.
I am not requesting support or upgrades — only a means to run the software I paid for.

The company says they no longer support V4 and that I should pay for an upgrade to version 5, which by all accounts is bug ridden.
Assuming I did pay for an upgrade, there is every chance I would have this issue yet again. Particularly if, as seems likely, they go bust.
I will  move to one of the free slicers that are now available.

I bought Simplify3D's expensive slicer ($200) and was unable to figure out how to add a new printer (Qidi X-CF Pro - their software is confusing to use and I say this as a professional Windows shrinkwrap developer of applications with the same complexity). When searching online, I found exactly one link to someone with exactly the same problem.

Simplify3D's reply to that person was unhelpful. It was, rephrased: "It's all very simple, it's all taken care of in the settings, just go there and do it". So I added my question. After a day in the moderation queue, it was censored. My question was polite and concise. All I did was asking where please find the method to add a printer to the software/profile/project.

Seems they realize very well that their over-priced and under-featured software is very difficult to use and the person in charge feels personally slighted to be confronted with that. Cognitive dissonance. "If I designed it to be so easy to use, why do these annoying users keep asking how to use it?"..

Don't have a user forum when you censor legitimate questions, Simplify3D. I'm not a rocket scientist but I'm a pro dev. If I can't figure it out and you refuse to help, refund me please.

Edit: There are many more issues with this company and their software. It "phones home" - without internet connection their 3D slicer refuses to work with a "can't activate the software" error. It also has slicing errors with a skirt and creates multiple layers when a single one is specified but then generates g-code that crashes into those "ghost layers", making the print fail.

had ordered a copy of this software back in 2014 and have not used it for a long time, come back to my account in 2021 and the license had been removed
contacted them to find out why, they told me they refunded it back in 2016 which it totally don't make sense as I look over my bank statement 2014 to 2017
and found no refund from simplify3d in the dates listed
sent them an email saying that here has been no refund on the dates and needed to see the refund transaction and now they fail to respond

this company know when people are using there software and because I have not used it for a long time they removed my licence and have no interest is restoring it