Been with Simplicity a while now in work. Excellent customer service with an issue last week. Everyone very attentive until we got the problem sorted but Marc Cummings was amazingly pleasant, knowledg... See more
Simplicity Energy Ltd
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See what reviewers are saying
We’ve been with Simplicity since August 2019 and enjoyed some very competitive rates. Although there’s been the odd glitch, call centre customer service has always been very good. Over the last week,... See more
Company replied
Excellent service all round. Contacted Simplicity energy regarding bill and monthly payments. Nico dealt with it very quickly and efficiently, and we were very happy with the outcome.Top service. Eas... See more
Company replied
I Have spoken to Salma @ customers services for Simplicity today, it is rear I say this but she was the most approachable and willing to help person in CS I ever come across. Salma answered all the... See more
Company replied
Company details
Written by the company
Simplicity Energy's 3 simple promises. To make your life easier. • Good value dual fuel prices • Bills you can understand • Service you can rely on. We simplify all the things that make dealing with some other energy suppliers such a headache. It means you don’t have to worry about paying over the odds, because we aim to always be good value. And when you need our help, you can rely on us to provide it.
Contact info
SPACES 100 Avebury Boulevard, MK9 1FH, Milton Keynes, United Kingdom
- 01908044225
- customerservices@simplicityenergy.co.uk
- simplicity.energy
Victoria was pleasant and helpful
Victoria was pleasant to speak to and deal with and helpful with explaining everything nice and simply.
quick and effective.
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
5 stars for Helen
The help and understanding given by Helen in response to my concerns over meter readings was beyond reproach and is a credit to both Helen and Simplicity Energy. Being lovely to talk to was an added and most welcome bonus.
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Spoke with tye at simplicity who…
Spoke with tye at simplicity who handled my query and dealt with it in a professional manner
Well done tye
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
I was about to change energy supplier…
I was about to change energy supplier but having spoken to Eunice, who was most helpful and understanding, I have decided to remain with Simplicity energy.
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Tye listened and understood my request…
Tye listened and understood my request and took action. She was also very pleasant on the phone.
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Ali was very helpful and sorted my…
Ali was very helpful and sorted my query without fuss
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
You can't beat talking to a real person.
Phoned their customer service as was unable to access their website. Got through to a very helpful women that answered all my questions and sorted out all my issues. Quick, friendly and a pleasure to talk to. Thank you.
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Smart Meter
My query was delete with very quickly and professionally. The customer service rep was very polite and very professional.
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Customer service
So I rang to complain and at first I felt like I wasn't being listened too but I completely jumped the gun. Tye listened to me and helped find any and all resolutions within her power, even when I was shouting at her she remained professional. Honestly, I was at my wits end and she really did make a difference. Thank you Tye
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Very happy and pleased with the…
Very happy and pleased with the customer service. Resolved my issue had as I gave a wrong meter reading which resulted in a massive bill. They were very quick to resolve my problem in a understanding and polite manner.
Thankyou
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
The man was very friendly
The man was very friendly ! And helped me with my account and also my readings
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Excellent Customer Service
I spoke with Victoria this morning and what an excellent customer experience this was. Not only was Victoria very professional, polite and curtious she also gave alternative options and guidance when it came to me making decisions. I have worked in a call centre and it is not the easiest of professions therefor credit where credit due she is also a credit to your organisation.
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
I spoke with Victoria today 21/1/2021…
I spoke with Victoria today 21/1/2021 at 9.30 until 10.20. As promised she called me back, would like to thank her for her honesty, this young ladie was polite mannerly to us being elderly couple, she really is a credit to Simplicy.
David Henwood. Cornwall
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
short wait got every think sorted
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Victoria was amazing
Victoria was amazing! I was really worried because my bill had been incorrectly calculated making it £500 over what it should have been.
Victoria sorted this issue quickly and efficiently.
Thank you very much!!
21 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
I switched over to simplicity around 8…
I switched over to simplicity around 8 months ago, total nightmare. They told me my monthly bill prior to joining, the first month they estimated my bill at 66% above what I was told so I stopped the direct debit and told them get me the smart meters they had told me i would receive. 6 months later and still no smart meters, I rang up and agreed a higher direct debit amount to get me in credit whilst I await said smart meters. I pay the amounts agreed, then at 2am this morning they email me to say they are taking a lump sum out of my bank via an un agreed 1 off direct debit next week (they haven’t bothered telling me the amount). Joke of a company, never respond to emails when you want help just email randomly with bills and threats. I will try to switch suppliers at first chance.
20 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Simplicity Energy Limited is ceasing to trade. Ofgem, the energy regulator has appointed British Gas Evolve to supply Simplicity Energy customers
For more information on what you can do next, please copy and paste this link:
https://www.britishgasevolve.co.uk/simplicity-energy-faqs
It’s important for you to log in to your account and submit your meter readings. This will ensure your bills are up to date.
To login please go to https://portal.my-simplicity.co.uk/
Thank you for being part of our journey!
Regards,
Simplicity Energy Team
Smart meter sorting and clarification
I called with 2 issues both got addressed and sorted
Ali was politeand came across as thoughtful and diligent.
So no ongoing issues with appointment sorted for final smart meter fitting
20 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Absolutely disgusting company- don’t…
Absolutely disgusting company- don’t ever use!! Almost impossible to get hold, had problem after problem since the day we switched. We’re spent almost a year trying to get things fixed now, even got the ombudsman involved and they still can’t seem to do what is asked for them. Now making it impossible for us to leave, blocking all the switches we try and keep billing us. Will not be paying them another penny and just hope they get shut down soon!
20 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Simplicity Energy Limited is ceasing to trade. Ofgem, the energy regulator has appointed British Gas Evolve to supply Simplicity Energy customers
For more information on what you can do next, please copy and paste this link:
https://www.britishgasevolve.co.uk/simplicity-energy-faqs
It’s important for you to log in to your account and submit your meter readings. This will ensure your bills are up to date.
To login please go to https://portal.my-simplicity.co.uk/
Thank you for being part of our journey!
Regards,
Simplicity Energy Team
Victoria was very helpful. She dealt with my case in a professional manner. Thanjk you
Victoria was very helpful, her manner was professional. Thank you.
20 January 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
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