Great quality & unique styles. I am very happy with my purchase at Simple Moderne. I get many compliments and questions while wearing my new pieces. Next to this, their customer service is except... See more
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Edited review** after leaving this feedback Simple Moderne immediately contacted me. A free Return label was provided & a refund made in a very quick time frame. Awful dress Very cheap and flims... See more
Beautiful, stylish clothing. I found the quality to be of a high standard, fabrics are strong and fall nicely. Items arrived within expected time frame also 👍 Only reason 4 stars instead of 5 is t... See more
The delivery of the order was delayed by several months beyond the promised timeframe. No one responded to messages or emails, even though this had been promised. As a result, it was unclear whether t... See more
Company replied
Company details
Written by the company
Simple Moderne is a Netherlands based clothing brand offering a fusion of Goth and Punk styles for casual wear. Established in 2016, Simple Moderne is setting the style in alternative fashion, bringing it down to daily, comfortable yet trendy wear. We partner with international clothing and accessory designers to compile our unique collections. We handpick every single item to make sure that it matches our concept and our defined quality standards. Our business model and growing online presence allows us to offer Express shipping to all countries in the EU & the United Kingdom.
Contact info
1825KK, Alkmaar, Netherlands
- +31641140431
- info@simplemoderne.com
- simplemoderne.com
3.5
Average
389 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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Prices are high and unreasonable for…
Prices are high and unreasonable for quite cheap materials. Products look and feel as they were bought in China factory. You also have to wait for more than 30 days for delivery although it's within EU. It's faster and much cheaper to buy directly from one of online Asian sites.
30 April 2020
Unprompted review
Reply from Simple Moderne
Dear Iva,
Thank you for your feedback. We are sorry to hear that you were not happy with your order. We can see that you ordered punky bracelet and ring set and the bag. You returned the set back to us for a refund and kept bag. In your return form you have indicated that the size of the bracelet and the ring would would not fit you. We have not had your feedback on material, which would have been very helpful for us. We ship our goods either from the Netherlands or directly from our producers. Either way shipping times to Croatia are very similar.
We hope that at least you enjoyed the bag that you kept.
Feel always free to consult with us if you will have any specific questions via - info@simplemoderne.com
Wishing you all the best!
Simple Moderne Team
Love my bag
Love my bag, shipping was within a good timeframe and will be returning to buy from Simple Moderne again.
30 April 2020
Unprompted review
It's hard to review when I have not yet…
It's hard to review when I have not yet received my order. It's been almost 4 weeks since order was placed I have tried to track but don't get much info other than it is in transit.
29 April 2020
Unprompted review
Rubbish quality and fit
Rubbish quality and fit. Gave them away. Photos made everything look great. It was not..
29 April 2020
Unprompted review
Reply from Simple Moderne
Dear Philippa,
Thank you for your feedback. We are very sorry to hear that your order from October last year did not meet your expectations. We wish we had heard from you on this so that we could have assisted you with our free return service in the UK.
Please always feel free to consult with us if you need any assistance via: info@simplemoderne.com
Best regards,
Simple Moderne Team
Excellent product but extremely slow…
Excellent product but extremely slow delivery
29 April 2020
Unprompted review
Not great quality I am afraid.
The ordering of the top I bought was straightforward, however, I am assuming due to the covid 19 pandemic that the delivery took quite a while. Once received the item was made in China and was fairly cheap and scratchy. I like the designs but the quality is pretty bad. Therefore I wouldn't buy again from this company.
29 April 2020
Unprompted review
Reply from Simple Moderne
Dear Greta,
Thank you for your feedback.
The pullover you have purchased is quite popular item from our collection, yet it might not fit everyone as it is made from polyester.
If you do not like this item and if it has not been worn/washed, please feel free to use free return services in the UK.
Please let us know if you need any help with this via: info@simplemoderne.com
Best regards,
Simple Moderne Team
Reply from Simple Moderne
Thank you so much for this lovely feedback!
very satisfied with the customer…
very satisfied with the customer service. it's nice that i have had several times an exchange of emails and has always replied Sandra Eva. she is very helpful and nice.
29 April 2020
Unprompted review
Reply from Simple Moderne
Dear Anna,
Thank you so much for being our regular customer.
We hope you will enjoy your new styles and we will pass our regards to our colleague Sandra Eva :)
Best Regards,
Simple Moderne Team
Unfortunately this on-line purchase…
Unfortunately this on-line purchase didn’t work out well for me
29 April 2020
Unprompted review
Reply from Simple Moderne
Dear Karen,
Thank you for your feedback. We would like to better understand if we can assist you with this order. We can see that your order from the 2nd of April has just been delivered today (still within our expected/indicated delivery time frame). Would you be so kind as to confirm if you received your order? If you wish to return the item that you ordered, you can use our free return service in Australia.
We would be happy to hear from you via: info@simplemoderne.com
Best regards,
Simple Moderne Team
Good service en beautiful clothes
29 April 2020
Unprompted review
Reply from Simple Moderne
Dear Dominique,
Thank you so much for being our regular customer and for this feedback!
Best regards,
Simple Moderne Team
I have had six orders from Simple…
I have had six orders from Simple Moderne in the past year and every garment is amazing. I have also had to return a garment as it was too small and the process was easy and effortless. I love wearing your designs as I look and feel different and I just love the compliments.
29 April 2020
Unprompted review
Good experience
I love my clothes- they are great quality and the service was great.
28 April 2020
Unprompted review
Excellent customer service
Great customer service. My order was delayed due to Covid-19, but they rectified it and gave me the option of canceling and receiving a full refund or continue to wait for it.
28 April 2020
Unprompted review
Reply from Simple Moderne
Dear Amy,
As per our e-mail communication we indicated that this delay occurred due to limited number of flights to the US. Unfortunately, this situation is outside our scope of control.
In the meantime, we just mutually agreed on solution . We hope his has been resolved to your satisfaction.
Best regards,
Simple Moderne team
Unsatisfied service
Iwas waiting a month for my parcel. Then Ive got an information that you forget to send it and sugestion that you prefer give me back money. Than After month Ive got in the End my clothes.... So... malgorzata
28 April 2020
Unprompted review
Reply from Simple Moderne
Dear Malgorzata,
I am sorry to hear that you are not satisfied with our service. You have placed you order during our manual maintenance and we have informed you on this advising that we will have a delay with posting your order. We have also offered to cancel and refund the items that were pending, but you chose to wait.
We kindly hope that despite the delay, you are happy with the items that you have received.
Please always feel free to consult with us if there is anything we could assist you with via: info@simplemoderne.com
Kind regards,
Simple Moderne Team
I love your company and all the product…
I love your company and all the product I buy from you!
28 April 2020
Unprompted review
Still waiting for delivery almost two months after order was placed!
New update per 10.05. I got the pants. Love them! Comfortable and good quality clothes. Im still waiting for the shirt but have been in contact with the service reps. They offered to credit the cost until the shirt was delivered. They are conscious about delivery issues to some countries and are trying to better this service. I therefore wanna change from one to three stars.
First review: The clothes are beautiful but their deliver time and related service is lousy! You can’t really tract the package. I placed an order on 03.03.20(!) and I’m still waiting for it. I got an email confirmation that the package was sent on 03.15.20 and that’s it. The email refers to a tracking website but the website -and package tracking info- hasn’t changed since. I understand the situation given the coronavirus but I think they could at least keep costumers informed. I had the same experience with the first order I made. I don’t think I’ll be ordering from them again even though I love their clothes. So disappointed. I’m actually gonna cancel the order and ask for a refund. Just glad I used paypal.
28 April 2020
Unprompted review
Absolutley beautiful design and…
Absolutley beautiful design and quality, so stylish
27 April 2020
Unprompted review
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