Simple Energy Services Ltd Reviews 

176
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often noting their hard work and efficiency during installations. The service provided is frequently described as excellent, with many appreciating the high standard of workmanship and the tidy completion of jobs. People are very satisfied with the overall experience, highlighting the smooth operation of new heating systems and the meticulous attention to detail. However, some customers also noted difficulties in contacting the company, with reports of unanswered calls and unreturned emails regarding issues or complaints. A few other people also felt that some work was left unfinished or resulted in problems like leaks, damaged property, or components not installed as promised.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers praising the professional, polite, and... See more

Customer communications

Users describe ambiguous interactions with contact, with many reporting significant difficulties reaching the... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers express satisfaction with... See more

Quality

People report positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Solid work - lads were sound and the install was impeccable. BUT some of the waste material thrown in my back garden and left on the front garden was disappointing- thorough follow up was good about r... See more

Company replied

Rated 4 out of 5 stars

Update: The electrician has been and he has done a brilliant job! Very professional! Just waiting on soffit vents to be installed! Good stuff!

Company replied

Rated 5 out of 5 stars

We had 3 jobs done by Simple Heating Services. 1, Vents in windows, Fans fitted and Loft Insulation. The 2 lads did a Fantastic Job and Very clean and Thorough. 2, Cavity wall Insulation, Nicol... See more

Company replied

Rated 5 out of 5 stars

Ian and Paul came to our old Georgian farmhouse and replaced our old boiler. They also upgraded the entire system and fitted extra radiators all with thermostatic valves. The standard of workmans... See more

Company replied


Company details

  1. Gas Installation Service

Written by the company

Domestic heating services. Providing full installation, boiler swaps, landlord gas certificates, maintenance and repairs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(176)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

I would like to say that two gentlemen from Simple Heating called Mick and Tim came to our house to fit a first time central heating system and they were outstanding.Worked incredibly hard, long hours very polite extremely considerate and my husband and I cant sing their praises enough.Top quality workmanship and cleaned everything away after themselves. They truly have made a massive difference to our lives after a rough 6 months with a different company that messed us around being left without any heating or hot water Thankyou both so much from William and I and boys.

12 March 2022
Unprompted review
Rated 5 out of 5 stars

A late review but over a week ago we…

A late review but over a week ago we had a new boiler fitted by Mick and Tim, very happy with the service they provided 2 very polite gentleman, very clean an tidy job they did, just felt sorry for them as things at our end didn't go straight forward and that meant they was here till 9pm then had a long drive home but thank you for sorting everything out highly recommend these 2 gentleman

12 March 2022
Unprompted review
Rated 5 out of 5 stars

New boiler installation

My new boiler installation was carried out on behalf of British Gas by your engineer who worked hard and well. He was very pleasant and helpful and a clean worker, I was most satisfied with the work done Thankyou

10 March 2022
Unprompted review
Rated 5 out of 5 stars

First time heating system.

Had a great guy called Mike Parry putting us a heating system in and he has been an absolute super star, very polite kept us informed of needs and changes. Everything was kept tidy and clean the only thing I needed to do was supply coffee/tea.
The service we have had from start to finish has been spot on this includes the office team surveyor. Thank you so much. Thanks to Tim (Jim) too for helping day 3.Thanks again guys your stars ⭐⭐⭐⭐⭐

2 March 2022
Unprompted review
Rated 5 out of 5 stars

From my boiler finally giving up to a speedy replacement

From my boiler finally giving up to ordering a new boiler and having it installed was literally a few days. Boiler was delivered the day before the engineers came to install and the old boiler was all taken away on the same day. Clean, Tidy, Polite speedy service followed up by an email to make sure everything was ok. Couldn't ask for better customer service and would recommend to anyone looking to replace their boiler. Thank you

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

An awesome service from start to finish. From our first enquiry with Katie who helped us through to when the installation took place. The planner came out and planned everything well so when the installers Tim, Mike and Andrew came out everything went smoothly. They worked so hard to complete the job and were extremely friendly throughout. They are a great asset to the company and such a great advert. I would welcome anyone to get work done by Simple Heating Services.

15 February 2022
Unprompted review
Rated 5 out of 5 stars

5 stars is not enough for this company

5 stars is not enough for this company. From start to finish they were outstanding. Starting with Emma Rice who was brilliant,well informative,and a really lovely lady. Then Anthony the surveyor also brilliant and lovely he was a pleasure to have in our home. Emma from insulations was also fantastic and helpful. Then Mike and Tim Parry the engineers no words can describe how awesome these guys were. They never stopped working till the job was done. Their work was done to the highest standard and talked me through what they were doing as they went along. Anyone who gets these guys are in safe hands very professional,well mannered,hard working but you can also have a laugh with them. They left no mess behind and even did a follow up call the next day. My family and neighbours loved these 2 guys.I would 100%recommend using simple heating they are trustworthy and all their staff members I was in contact with were outstanding can't thank them enough for everything .

13 February 2022
Unprompted review
Rated 5 out of 5 stars

Spot on!

my experience with this company was very good. communication from admin, and the heating engineer mike who installed the boiler was top notch.
Another job well done.

24 January 2022
Unprompted review
Rated 5 out of 5 stars

Great

Great, efficient, friendly service from start to finish. We're very please with our new boiler.

22 January 2022
Unprompted review

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