Simple Energy Services Ltd Reviews 

176
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often noting their hard work and efficiency during installations. The service provided is frequently described as excellent, with many appreciating the high standard of workmanship and the tidy completion of jobs. People are very satisfied with the overall experience, highlighting the smooth operation of new heating systems and the meticulous attention to detail. However, some customers also noted difficulties in contacting the company, with reports of unanswered calls and unreturned emails regarding issues or complaints. A few other people also felt that some work was left unfinished or resulted in problems like leaks, damaged property, or components not installed as promised.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers praising the professional, polite, and... See more

Customer communications

Users describe ambiguous interactions with contact, with many reporting significant difficulties reaching the... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers express satisfaction with... See more

Quality

People report positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Solid work - lads were sound and the install was impeccable. BUT some of the waste material thrown in my back garden and left on the front garden was disappointing- thorough follow up was good about r... See more

Company replied

Rated 4 out of 5 stars

Update: The electrician has been and he has done a brilliant job! Very professional! Just waiting on soffit vents to be installed! Good stuff!

Company replied

Rated 5 out of 5 stars

We had 3 jobs done by Simple Heating Services. 1, Vents in windows, Fans fitted and Loft Insulation. The 2 lads did a Fantastic Job and Very clean and Thorough. 2, Cavity wall Insulation, Nicol... See more

Company replied

Rated 5 out of 5 stars

Ian and Paul came to our old Georgian farmhouse and replaced our old boiler. They also upgraded the entire system and fitted extra radiators all with thermostatic valves. The standard of workmans... See more

Company replied


Company details

  1. Gas Installation Service

Written by the company

Domestic heating services. Providing full installation, boiler swaps, landlord gas certificates, maintenance and repairs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(176)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding

Tom & Connor - real nice lads.
Superb work fitting my new combi boiler and removing my antique 30 year old boiler and separate water heater.
They also fitted new bricks outside to secure the vent.
Ian - also a really nice guy was superb at fitting new loft insulation.
It was a pleasure to have all 3 guys work in my home.

Outstanding.. brilliant.. professional and friendly.

Thank you ☺️

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Super satisfied with the service

What can I say!? Tom and Connor have installed a new boiler and radiators today (plus new plumbing where had no radiator) Not only are they super polite, they have done a very tidy job and they certainly graft! Could not recommend them enough.

3 June 2024
Unprompted review
Rated 1 out of 5 stars

Find a different company

Staff caused damage to my property and are refusing to fix it. Just prior to leaving took chunks out of my kitchen cabinets, put hole in the pipes under the sink then proceeded to cover my cupboard and worktop in silicone in an attempt to hide the damage, damaged a filing cabinet when standing on it instead of using the ladder provided. Left a huge hole in the side of my house, they were neither willing to inform us of, nor reinstate until we repeatedly rang the company for answers- they left it week and then sent some cowboy to do a disgracefully botched job, who never contacted anyone at the property! Then have proceeded to leave heaps of rubbish in my front garden, after promising for weeks ‘my mate will come get it’! Never mind the unwarranted and intimidating phone calls from staff who spoke to my partner disgracefully! My advice would be don’t use this company, not an ounce of decency, professionalism nor respect in any of the staff I’ve had the misery and misfortune of dealing with.

16 May 2024
Unprompted review
Rated 2 out of 5 stars

New boiler professionally fitted no…

New boiler professionally fitted no problems. Left a big hole in the outside wall and expect us to wait a week for someone to come out and brick it up. Chipped my partners brand new kitchen cupboard door, stood on her brand new filing cabinet to make a hole in the ceiling and dented it. Service was great but the aftercare needs improvement.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

new ideal combi boiler

Tom and Connor were very professional and friendly they worked exceptionally hard over the 2 days they were here and i would highly recommend this company and Tom and Connor.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Tom & Connor from Simple heating…

Tom & Connor from Simple heating installed central heating in my home, they were both lovely, I cannot fault their work, they worked so hard, & did a fantastic job. I would definitely have them back given the chance to do more work for me, they were both trust worthy, respectful, reliable & hard working, taking pride in their work. 10/10 from me. A big thank you to Tom & Connor xxx

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Hi from Birmingham

Hi from Birmingham! We had a new boiler and radiators put in last week by Tom and Conner. Great guys and punctual too, especially with the travel time needed. Minimum disruption and plenty of care given to our home. Both very helpful and knowledgable. Highly recommend these two guys!
Thank you.
Rich and Jan

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Boiler installation and radiators

Tom and Connor Arrived on time really good team . Felt comfortable with them in my home really nice guys
Done a great job putting new boiler and radiators, the work was completed in good time .
Explained the correct pressure needed and showed me how to put pressure up if ever needed .
The new thermostat and control setting are wireless and can be put in any rooms in the House.
Overall I was 💯 happy with instalation of boiler and radiators.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Simple Heating

Simple Heating, Liverpool, installed a new free gas boiler. The service was impeccable. They handled all the paperwork, contacted me as soon as the installation funding was approved and fixed a new gas boiler within a few days. There were teething problems, but as soon as I voiced my concerns, they sent a qualified person straightaway(over a 2 hour journey) to make adjustments. I was impressed that the company not only fitted the boiler but rebuilt cupboards, cleared all debris, and ensured my home was back to normal after the upheaval. Everyone was friendly and helpful and, importantly, attended to my concerns positively and immediately! Keep up the good work.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Had a new Ideal Combi C30 gas boiler…

Had a new Ideal Combi C30 gas boiler fitted on 28th March 2024. Two installers, Tom an Connor arrived on the day arranged and on time. They were professional and friendly. If I had any questions they answered them for me. Although I was advised that the job could take one to two days they completed it in one. I would recommend them and their Company office staff also.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional☆☆☆☆☆

Nothing but praise and solid credit from start to finish.Company very Professional ,all staff from office,Gordon the Install' Manager very friendly .The CH Engineers Keiron & Eammon brilliant standard of work,conscientious,friendly,trustworthy and extremely satisfied with the boiler & Central heating even though i knew it was a horrible job to deal with.Absolutely chuffed all round restored our faith in workmanship cheers lads 👍👍👍

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service from simple heating…

Fantastic service from simple heating services. Very professional and friendly, from start to finish. A big thank you to Ian.
Also to the specialised heating engineers, Tom and Connor(apprentice engineer), who are a credit to the company.
I would highly recommend this company. Many thanks for all your hard work.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service. My loft needed a top up , full of stuff but the dude just moved everything to one side , got on with the job, it's now topped up and tidier than its ever been . Next day Jimmy and Dean turned up at 8.30am , worked till 7pm and fitted a full central heating system . Neat , tidy , cleaned up after themselves and a really nice pair of engineers. I can't recommend this company enough from start to finish. Professional, kept me informed of times and dates and superb quality workmanship delivered. Andy ,Liverpool

20 February 2024
Unprompted review
Rated 5 out of 5 stars

New Boiler

Completely satisfied with new boiler thanks to Kyle Frank James and a prompt reply from receptionist in helping with a few small problems

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant friendly company

Brilliant company. My grandma recently got a central heating system installed, she was very wary in having a gas boiler but the girls in the office were very reassuring, polite and helpful. Then the lads on the install were all very respectful and tidy and helped explain everything that was being done and how to use it all. Highly recommend

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service

I recently had an outstanding experience with Simple Heating Services. They installed a brand new boiler and radiators throughout the house, and the results were simply remarkable. The two workers, Ian and Jonjo, were not only extremely friendly but also displayed the utmost professionalism and hard work throughout the project. They completed the work in record time and to an exceptionally high standard. I couldn't be happier with the results and highly recommend their services! Five stars all the way! ⭐⭐⭐⭐⭐

20 October 2023
Unprompted review

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