Really wanted to like this company but the fabric is extremely thin, even worse than shein. I thought they were a small business with thoughtful design practises but clearly not. I returned a pair... See more
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The Evelyn low rise cargo is the most perfect staple black pant, have spent literally ages looking but can now finally stop. Not sure why people have written bad reviews regarding material. The materi... See more
Company replied
Sizing is terrible, I ordered a size L, and it wouldn’t even button up over my chest, I have D cups and I’m a size 12-14, so you’d think the largest size the store offers would fit me, but apparently... See more
Very cute clothes!! Was surprised that the delivery was fast (I live in Scandinavia and it only took a week+ to arrive). The sizes do run a bit small, I'm usually an M but the tops that I ordered... See more
Company details
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Australian online fashion brand
Contact info
2.8
Average
64 reviews
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Hasn’t replied to negative reviews
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Only receive 2 out of the 3 items I…
Only receive 2 out of the 3 items I ordered
Was realy long to be delivered
And the product doesn’t look like the pictures
15 June 2023
Reply from Simplecoolgirl
Hi Anna！
If you encounter any issues with your order, we kindly request you to contact us as your first point of contact. This will ensure a prompt resolution to your concerns.
In the event that you prefer not to send us an email, we would like to provide clarification regarding your order. There are two separate packages associated with your order, and this means that the remaining items are still in transit. You should've received 2 shipping confirmation through email, if not, please check if they are in your junkmail.
Considering the distance between Sydney and Belgium, the shipping timeframe for your order is estimated to be 7-20 business days. And you order was delivered within the timeframe. We kindly ask for your understanding and patience during this period.
Should you require any assistance, please don't hesitate to email us at help@simplecoolgirl.com. We will make every effort to respond to your inquiry as soon as possible.
Love,
Simplecoolgirl
Item was too late for the event I…
Item was too late for the event I needed it for and when I tried to return the item, I need to pay international shipping which is as much as the item cost!! This is poor customer service and was not advised of this at the time of purchase.
DO NOT recommend!!
12 June 2023
Unprompted review
Reply from Simplecoolgirl
Hi Megan!
We are genuinely sorry that the dress did not reach you in time for your event. We understand the disappointment this may have caused. We want to assure you that we made every effort to fulfill our commitment, and the parcel was delivered within the timeframe we initially provided (which took 10 business days delivered to you from AU to US). Despite our best efforts, we regret any inconvenience this may have caused you.
In addition, we provide a $25 gift voucher option to cover the shipping fee if you prefer to receive a refund in the form of a voucher. Covering the cost of shipping for both sending and returning the item would be challenging for us, as it would entail an additional expense of $52 USD. However, we do offer a 30-day return window, giving you the flexibility to select a more affordable shipping method when returning your parcel. We hope the information would help. And we do appreciate that if you can give us bit more understanding.
Love,
Simplecoolgirl
Really nice stuff
Really nice stuff, however the sizing is a little small. I am usually a size small but to be on the safe side I ordered the stuff in medium and one item barely fits me and the other is a little tighter than I would have liked. But overall super nice, just size up maybe one or two sizes if you’re not a fan of tighter clothing.
8 April 2023
Reply from Simplecoolgirl
Hi Katie,
Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX
So many compliments
The shirt is true to size! The service was so good, and the packaging was cute. They are so nice and reliable, definitely will be ordering more stuff!
11 March 2023
Reply from Simplecoolgirl
Hi Yelithza,
Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX
I absolutely loved everything that I…
I absolutely loved everything that I received!! 11/10
2 March 2023
Reply from Simplecoolgirl
Hi Alexandra,
Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX
Great dress
Great dress! The quality is amazing and the fit is true to size. Only issue was that it said delivery would be 5-10 business days and it took over three weeks to come.
19 December 2022
Reply from Simplecoolgirl
Hi Anna! We are happy that you like the dress. About the delivery time, we have already stated that the time frame is just for reference. And all delivery parcels were experienced in the UK due to the Royalmail stirke. This is not really something our company could control, if you meet a similar situation again, please get in touch with the delivery courier for assistance. Hope you will understand the situation X
Cute but not the best quality
Honestly I feel like I could find this in AliExpress. It’s cute and I got a small so it’s very cropped and mesh just like the picture. However it’s not eh best feeling quality.
15 December 2022
Reply from Simplecoolgirl
Hi Kelly! We are sorry that this is not the quality you expected. The material is designed for this fit, and the style will not look like the photos if the material is thicker. We have included the model size for reference, and we assume you might be taller than the model, which makes it quite crop for you. The price, the quality and the service we provided are nothing Aliexpress could compare. You are always welcome to return it if you can find the item with the same design and quality in a cheaper price somewhere else X
a really cute and lovely shop
A really cute and lovely shop. Everything went very well and fast, they were no problems. The clothes feel also great and make me feel comfortable. I really love it and will definitely keep an eye on it :)
18 December 2022
Reply from Simplecoolgirl
Hi Madleen! We really appreciate your support here, and this means a lot for our store. Big love XX
Loved the eco friendly packaging and…
Loved the eco friendly packaging and the actual prints of the items. Sizing was very exact and fitted very comfortably.
13 December 2022
Reply from Simplecoolgirl
Hi Eliza! We really appreciate your support here, and this means a lot for our store. Big love XX
the fitting of the skirt was js nice…
the fitting of the skirt was js nice and the delivery was quite quick :)
24 November 2022
Reply from Simplecoolgirl
Hi Siarra! We really appreciate your support here, and this means a lot for our store. Big love XX
Great designs to match any outfit
The site is easy to order from and items delivered quickly
There is a great range to choose from
1 December 2022
Reply from Simplecoolgirl
Hi Tina! We really appreciate your support here, and this means a lot for our store. Big love XX
10/10 experience
The clothes are amazing and you can’t beat the prices. The shipping was quick for international even being in two packages! Will definitely order again! :)
8 December 2022
Reply from Simplecoolgirl
Hi Charlotte! We really appreciate your support here, this means a lot for our store. Big love XX
Reply from Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
very convenient and easy to use
16 October 2022
Reply from Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
My packege didn't arrive yet and I…
My packege didn't arrive yet and I don't know how long I have to wait.
6 October 2022
Reply from Simplecoolgirl
Hi Marcel,
It seems that your order has already been delivered. We apologize for any inconvenience caused by the shipping delay, which was beyond our control. We appreciate your understanding and your patience xx
good
everything was tru to size but two of my item came a month late but that may have been a problem with the post office and not the store
16 October 2022
Reply from Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
is very scratchy and just overall…
is very scratchy and just overall disappointed with the quality
16 September 2022
It hasn’t arrived
On july 30th I ordered the package. It said that with 15 max. it would arrive. We are on august 17 and it hasn’t. I tried to track the package, it says that is delicered since the 12th of this month. ( It isn’t true). I Don’t know if I should wait more or who and how contact someone the find a solution.
Pd: I checked the address and it was correct…
17 August 2022
Reply from Simplecoolgirl
Hi Xenia,
It seems that your order has already been delivered, and you've even initiated a return with us. We apologize for any inconvenience caused by the shipping delay, which was beyond our control. We appreciate your understanding.
Great Quality
I’m very happy with my purchase. I was a bit skeptical as to how it was going to feel but it feels great. Not cheap at all. Always get compliments on my sweater and it’s so soft.:)
17 August 2022
Reply from Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
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