I am writing this review on behalf of my Mum who is elderly. I set her up on Simple Call to phone Ireland. It hasn’t worked for months and repeated emails remain unanswered. You can forgive a tech... See more
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These people are scams. Once you sign up and pay the money, they give you a password. But that password doesn't work in their dialler. They ask you to call an access number (additional 4 cents/minute... See more
Company replied
Utterly ridiculous that website still offers a PC service, which no longer exists! Fortunately, I declined to pay for initial credit on signup, which no doubt I could have said goodbye to! I signed... See more
Everytime I try to call my grandma or my uncle who has a different number it goes to another random number and the man who keeps picking up is getting frustrated. Am still being charged for these phon... See more
Company replied
Company details
Information provided by various external sources
Make international calls from phone or app. Create Call Direct numbers for ease of international calling. Send bulk sms, make airtime top-up, Sim Only Monthly Mobile contracts. Business Broadband & Phone lines
Contact info
5 Greenwich View Place, E14 9NN, London, United Kingdom
- 02035700700
- support@simplecall.com
- simplecall.com
People also looked at
Beware ⛔️
I am writing this review on behalf of my Mum who is elderly. I set her up on Simple Call to phone Ireland. It hasn’t worked for months and repeated emails remain unanswered. You can forgive a technical issue here and there but not the pure ignorance with which they treat customers.
Use a reputable company with decent customer service and indeed a functioning service not this one.
Requests for a refund of the remaining unusable balance has been ignored.
14 April 2024
Unprompted review
Fraudulently offering service that doesn't exist!
Utterly ridiculous that website still offers a PC service, which no longer exists! Fortunately, I declined to pay for initial credit on signup, which no doubt I could have said goodbye to!
I signed up, wanting to use the service with a PC. The website gives instructions for this, complete with a Windows app, which I downloaded and installed. This asked for a username & password, with an 0203 number to call to get them. After a long time to answer, a (perfectly courteous but confused) gentleman explained that they no longer offered a PC service and (unconvincingly) that the website was under alteration.
9 September 2022
Unprompted review
Opened an account
Opened an account, paid 5$ for top up, after 30 min the account got suspended permanently and no one answers me back on why and what happens to my money.
2 December 2019
Unprompted review
Reply from simplecall
Hi Kiya,
We are a UK based company and we provider over the phone customer support during the working hours in the UK.
Our multi-lingual customer service agents are available Monday To Friday: 9:00 AM to 5:30 PM UK Time, (Excluding UK Bank Holidays) and can offer you help in Hindi, Urdu, Bangla, or English.
You can send an email to support@simplecall.com to resolve any issues.
Your problem arose outside of the call centre support hours.
Someone will be in touch with you today to resolve this.
Rest assured, you can get your money back whenever you want!
Best wishes
Naufal Zamir
Simple Call Team
A very good service
A very good service
Satisfactory at a high level.keep up the good service.
9 May 2019
Unprompted review
Reply from simplecall
Thanks very much for your support and custom. Highly appreciate it.
An extremely poor company with…
An extremely poor company with extremely rubbish service. The only know how to steal the money from the customer by providing the crap service.
Most of the time the app is not working and the access number is always busy so there is no way for you to use the service but they simply do not care and all they care is the money coming into their account so they can make others fool by various different means such as overcharging them, charge even when the phone only rings.
Thanks for giving me the excuses but your wonderful customer service is also not working so there is no way for the customer to contact you guys as I tried to email but no reply, I tried calling but no answer so you tell me what else a customer can do?
Account : 7878824300
17 April 2019
Unprompted review
Reply from simplecall
Dear Mr M Iqbal,
We apologise for the issues you have faced. In the last 24 hours, we are having continuous network attacks. We are working on this and hope to resolve this soon.
Please call our customer support number so your money can be refunded in full.
Alternatively, pls provide your account number here so we can contact you.
Naufal Zamir
Director
SimpleCall
02035700700
======
PS: Thanks for updating your reply with your account number. One of our customer support will be in touch with you shortly.
As I mentioned, the whole of our network had to be taken out of service due to network related attacks. Rest assured we are committed to giving you 100% satisfaction or your money back.
Over the 12+ years of our existence, we have had 39,000 customers who have referred our services to their friends and families. We must have been doing something right. I regret that this wasn't the case with you.
Please accept my apologies and as I said, someone from the team will contact you shortly.
Best
Naufal
Very good service
26 March 2019
Unprompted review
Reply from simplecall
It is always a pleasure to be able to help.
Thanks for your kind feedback.
Great customer service
5 March 2019
Unprompted review
Reply from simplecall
It is always a pleasure to be able to help.
Thanks for your kind feedback.
Their customer service always the best…
Their customer service always the best , polite and knowledgeable
Quality of call also very good
8 January 2019
Unprompted review
Reply from simplecall
It is always a pleasure to be able to help.
Thanks for your kind feedback.
excellent service
25 December 2018
Unprompted review
Reply from simplecall
It is always a pleasure to be able to help.
Thanks for your kind feedback.
Very good customer service on time
19 December 2018
Unprompted review
Reply from simplecall
It is always a pleasure to be able to help.
Thanks for your kind feedback.
Reply from simplecall
Thanks very much. We are pleased to be at your service.
Great and positive
Very helpful and competent, very polite and kind customer service representatives.
Trustworthy company and reliable.
Most of the times really good quality phone calls.
I very highly recommended , and I did in the past so you got a few customer through me.
13 December 2018
Unprompted review
Reply from simplecall
Thanks very much. We are pleased to be at your service.
I like this service because it’s good…
I like this service because it’s good for me,
If I want call anywhere in the world, any time and it’s cost is cheap....
12 December 2018
Unprompted review
Reply from simplecall
Thanks very much. We are pleased to be at your service.
Fantastic customer service support today!
Has an issue with refill payment. Got a follow up call back to my email in <10mins. Found out it was due to some outdated info on my end. Everything was updated corrected and fixed in a couple minutes. Fantastic customer service!
Very please. Keep it up!
11 December 2018
Unprompted review
Reply from simplecall
Thanks very much. We are pleased to be at your service.
Reply from simplecall
Thanks very much. We are pleased to be at your service.
Reply from simplecall
Thanks very much. We are pleased to be at your service.
Really a excellent sarvice..I would…
Really a excellent sarvice..I would recommend my friend and family about simple call..
5 December 2018
Unprompted review
Reply from simplecall
Thanks very much. We are pleased to be at your service.
Very good and reliable service.
4 December 2018
Unprompted review
Reply from simplecall
Thanks very much. We are pleased to be at your service.
I’ve found their service very reliable
I’ve found their service very reliable. I normally call to Bangladesh and the line has always been clear, no call drop at all. Highly recommended.
4 December 2018
Unprompted review
Reply from simplecall
Thanks very much. We are pleased to be at your service.
Excellent service
Excellent service. I’ve been using it for last five years and it never let me down.
4 December 2018
Unprompted review
Reply from simplecall
Thanks very much. We are pleased to be at your service.
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