Simplace Reviews 247

Reply from Simplace

Jan 25, 2024

Dear Keit

We sincerely apologize for the challenges you've faced with the delivery of your Alpha Mini. Alexander has consistently kept you informed about the developments, and we appreciate your patience.

To express our gratitude for your understanding and the delay caused by our supplier, we shipped a free Simplace floormat on the 9th of January, which did arrive well. However, we share your disappointment in the recent delivery delay due to adverse weather conditions in Germany.

Unfortunately, external factors like weather conditions are beyond our control, but we assure you that we are actively monitoring the situation and doing our best to expedite the delivery.

We understand your frustration, and we remain committed to ensuring a positive resolution. If you have any further concerns or questions, please contact our customer service team, and we'll be happy to assist you.

Thank you for your understanding.

Team Simplace

Reply from Simplace

Jan 25, 2024

Dear Tom,

Thank you for taking the time to share your positive experience with Simplace! We're thrilled to hear that you enjoyed our high-quality products and experienced excellent service from Alexander. Your recommendation means a lot to us, and we look forward to serving you again in the future.

If you ever have any questions or need assistance, feel free to reach out. We appreciate your support!

Team Simplace

Reply from Simplace

Jan 21, 2024

Dear Julien,

We sincerely apologize for the inconvenience you've experienced with your recent order, and we appreciate your patience and understanding.

Regrettably, we faced unforeseen challenges with some of our suppliers that affected our ability to dispatch orders as promptly as advertised. We understand the frustration this has caused and sincerely apologize for falling short of your expectations.

We want to assure you that the situation has been resolved, and your order is now with DHL. The tracking information will be updated on Monday, the 22nd of January. We understand the importance of timely communication and accurate updates, and we are committed to improving our processes to prevent such delays in the future.

Regarding your concern about being an official stockist for Simagic, we are actively working on addressing this matter and ensuring that our status is accurately reflected.

If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer support team at info@simplace.co or the live chat. Your satisfaction is our top priority, and we are dedicated to resolving any outstanding issues.

Thank you for your understanding, and we look forward to the opportunity to make things right for you.


Best regards,

Simplace Customer Support Team

Reply from Simplace

Jan 17, 2024

Dear David,

We sincerely apologize for the inconvenience you've experienced with our service, and we appreciate you bringing this matter to our attention. We understand your frustration and acknowledge that the delay in shipping and communication has fallen short of your expectations, for which we sincerely apologize.

We want to assure you that we take your feedback seriously and are actively working to address the issue. Our team is currently investigating the delay in shipping and the breakdown in communication to prevent such incidents from happening in the future.

We understand that your time and satisfaction are valuable, and we want to make things right for you. We will expedite the processing of your order and ensure that your shifter plate is shipped promptly. Additionally, we are implementing measures to enhance our communication channels and ensure transparency regarding order status in the future.

Once again, we apologize for any frustration and inconvenience this has caused you. Your satisfaction is our top priority, and we are committed to making improvements based on your feedback.

If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We appreciate your understanding and patience.

Reply from Simplace

Jan 17, 2024

Dear Ozzy,

We sincerely apologize for any inconvenience caused by the cancellation of your order, and we appreciate your understanding. We want to provide some clarity regarding the situation.

Our team was actively working to resolve unforeseen challenges related to rapidly changing shipping costs. Unfortunately, despite our efforts, the substantial increase in shipping expenses made it financially unfeasible for us to fulfill your order without incurring a significant loss.

We understand the frustration and disappointment this may have caused, especially considering the investment in simulation gear. This decision was not taken lightly, and we deeply regret any inconvenience it has caused you.

As a gesture of goodwill, we would like to offer you a special discount on any future orders you may consider with us. Our customer service team is available to assist you in exploring alternative solutions or addressing any specific concerns you may have.

Again, we apologize for any inconvenience, and we appreciate your understanding of the challenges we faced. Please do not hesitate to reach out to our customer service team for further assistance.

Kind regards,

Team Simplace

Reply from Simplace

Jan 17, 2024

Dear Craig,

Thank you for taking the time to share your positive experience with Simplace! We're thrilled to hear that you got a decent deal on the Honeycomb Bravo and that the delivery was exceptionally quick, exceeding your expectations. We truly appreciate your kind words and your acknowledgment of our efficient service.

We also appreciate you providing a helpful note for our UK customers regarding the VAT. It's great to know that using UPS for shipping allowed for a convenient and seamless payment process at the door, avoiding any unnecessary delays.

We strive to offer excellent products and a smooth shopping experience, and your feedback reinforces our commitment to customer satisfaction. If you have any further comments or suggestions, please feel free to reach out. We look forward to serving you again in the future!

Thank you for choosing Simplace.


Best Regards,

Team Simplace

Reply from Simplace

Jan 17, 2024

Dear Rodriguez,

We sincerely apologize for the inconvenience and delay you experienced with your recent order. Your feedback is invaluable to us, and we understand the frustration caused by the extended shipping time and the issue with the chosen delivery service.

We are deeply sorry for any miscommunication or oversight that occurred during the shipping process. Rest assured, we take this matter seriously and are actively investigating the root cause to prevent similar incidents in the future.

To address the situation, we will promptly refund the difference between the UPS express delivery fee you paid for and the actual shipping service provided. Additionally, we are expediting the processing of your order to ensure it reaches you as soon as possible.

We understand the urgency of your order, and we sincerely regret any inconvenience this has caused. Our customer service team is available to assist you further, and we encourage you to reach out with any additional concerns or specific preferences regarding your order.

Once again, we apologize for falling short of your expectations, and we appreciate your understanding as we work to resolve this matter promptly.

Best Regards,

Team Simplace

Reply from Simplace

Jan 17, 2024

Dear customer,

Thank you so much for taking the time to share your positive experience with our customer service! We are thrilled to hear that we could address and resolve the issue with the defective product to your satisfaction.

Your kind words about our E-commerce Manager, Alexander Miladinov, mean a lot to us. We pride ourselves on providing excellent customer service, and it's rewarding to know that our team member's professionalism and assistance have made a positive impact on your experience.

We appreciate your loyalty and look forward to serving you again soon. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our priority.

Thank you for choosing us, and we can't wait to have you back as our valued customer!

Best Regards,

Team Simplace

Reply from Simplace

Jan 17, 2024

Dear Dave,

We sincerely apologize for the disappointing experience you've had with your Christmas order. Your frustration is completely understandable, and we regret any inconvenience caused by the delays and communication lapses.

We acknowledge that our initial communication and subsequent updates did not meet the standard of transparency and reliability we aim for. We deeply regret any frustration and stress this situation may have caused you, especially during the holiday season.

We are actively investigating the issues you've raised to ensure improvements in our processes and communication moving forward. While we understand the urgency of your order, we also recognize the impact this has had on your holiday plans.

If you have any further concerns or if there's anything else we can do to assist you, please do not hesitate to contact our customer service team. We appreciate your feedback, and we are dedicated to learning from this experience to better serve our customers in the future.

Once again, we apologize for falling short of your expectations, and we appreciate your understanding as we work to rectify this situation.

Best Regards,

Team Simplace