Simpalo Snacks Reviews 569

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Working with Ashlee made our campaign go smoothly for over 100 people. Her communication was clear, prompt, and always helpful. She is a true asset to the company. Simpalo made it easy for us to hon... See more

Rated 5 out of 5 stars

* I liked the selection options. It let me try a few things I haven't seen offered at my local grocery store. * I thought the time between submitting my order & receiving the goodies wasn't too lon... See more

Rated 5 out of 5 stars

I recently hosted a virtual event where I required multiple boxes to be shipped to different locations across the United States and Canada. Jen, who handled the shipping, did an amazing job. The pac... See more

Rated 5 out of 5 stars

We've been participants in the program for 6 or 7 weeks now. Had a few hiccups early on. We enrolled in a fresh fruit program and the local vendor who sourced the fruit sent some pears that were ove... See more

Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Information provided by various external sources

Simpalo Snacks delivers healthy office snacks on your schedule. We offer one time purchases, weekly, and monthly snack delivery options with no contracts. Customized solutions available that fit your employee wellness program needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

569 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Jen has wonderful customer service

Jen has wonderful customer service. Very friendly and answers very quickly. She was very helpful and explained everything to me to make my first order and to get set up to make multiple orders going forward!

14 June 2023
Rated 4 out of 5 stars

Prompt service

Product was reasonably priced and promptly shipped. Charge for shipping was high and the threshold for free shipping was also high.

1 June 2023
Rated 2 out of 5 stars

Order placed 5/18 delivery date changed…

Order placed 5/18 delivery date changed 3 times. Items arrived 5/30 and products tasted stale. Never had a problem before and items always arrived quickly not sure why this happened.

18 May 2023
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Reply from Simpalo Snacks

Hi, Thank you for your feedback. Upon looking at your order it appears that your order was "lost" in transit by UPS for about 5 days. It appears to have taken over 11 days to arrive. Not sure if that is why the Appleways bars tasted stale or not. The Appleways bars are baked, and therefore have a very short expiration date. Either way, we want to make it up to you. We will reach out and make this right. Thanks and Happy Snacking!

Rated 3 out of 5 stars

Ordered 12 but you were only able to…

Ordered 12 but you were only able to ship 7. If i knew that, I probably wouldn’t have bought it because of what the cost per unit on shipping turned out to be on just 7 units

29 April 2023
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Reply from Simpalo Snacks

Thank you for bringing this to our attention. We are happy to refund you for all of your shipping charges, then the cost per unit would be exactly what it was on the site. We should have reached out to you before we sent the order out to you. Happy Snacking!

Rated 3 out of 5 stars

I wish there were more drink options…

I wish there were more drink options and more options in general that be food or nonfood items.

4 April 2023
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Reply from Simpalo Snacks

Thank you for your feedback! Simpalo Snacks specializes in single serving snacks. We have a small selection of beverages for those companies that want to include the healthier basic beverages with the snacks that they offer their team. We will reach out to you to see what non-food items you would be interested in seeing at Simpalo Snacks.

Rated 5 out of 5 stars

Awesome company to order from

The website was very simple to order from. You have many good quality options. The shipment was very quick and delivered to the correct door. (I often have problems with deliveries going to the wrong Apartment #4 because all of our buildings have their own Apartment #4 - but this was not a problem with your company). The contents were fresh and just what I ordered. Thank you!

3 April 2023
Rated 1 out of 5 stars

The size of the snack bags is pretty…

The size of the snack bags is pretty tiny and ridiculous. It's like you all buy packages of snacks from Sam's Club, open them up, and sell the bags contained individually. If I could give 0 stars, believe me, I would.

3 April 2023
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Reply from Simpalo Snacks

Thank you for your feedback. Yes, that is true! Simpalo Snacks sells individual serving snacks. We try to give a large variety of snacks that are both familiar and new. We do have snacks that you will find in your local store, as well as snacks that are new and not found at your local store. We will reach out to you to see if we can make your experience better.

Rated 1 out of 5 stars

The snacks are packaged terribly

The snacks are packaged terribly. You can't order certain snacks or they'll be crushed to bits. Bad snack selection.

3 April 2023
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Reply from Simpalo Snacks

We are so sorry to hear that your snacks were crushed upon arrival. We would like to make this right and will send you a replacement package. We will be in touch with you. Thank you for letting us know!

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