Boots were faulty. Customer Services not great. Takes an age to reply, doesnt read emails properly, ignores evidence sent 3 times. I wont shop with them again
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Poor customer service from Simmi London, I have returned two pairs of shoes via Royal Mail using the qr code provided on Friday 5th February! I returned the shoes the exact same day as receiv... See more
Great for photos, but not very practical for moving around in real life.
Highly recommend - I had bought a pair of shoes that were unworn and due to being on holiday I missed the cut off period to return. I contacted customer services and they provided me with a full refun... See more
Company replied
Company details
Contact info
Unit 10 Prospect Business Park, Langston Road, IG10 3TR, Loughton, United Kingdom
- hello@simmi.com
- simmi.com
3.3
Average
9K reviews
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SIMMI returns
I hadn’t received any confirmation regarding my SIMMI shoes return so I called up and spoke to a lovely women called Harmony who managed to track if my parcel had been collected from the InPost locker and emailed me back reassuring that it had been. She was very patient with me and for that I’m very thankful.
14 September 2023
Unprompted review
Reply from SIMMI LONDON
Hi Stacey,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
Cancellation Request
I was assisted in the most quickest and efficient way by Harmony who cancelled my order for me. I ordered twice the same items. Thank you so much Harmony and Simmi Shoe Team. Xx Isabelle
12 September 2023
Unprompted review
Reply from SIMMI LONDON
Hi Isabelle,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best
Simmi Team x
Perfect for half the price.
I ordered a pair of gorgeous medusa heels for one of my wedding functions. I struggled to get the same pair of shoes in South Africa and then found them at Simmi's for half the price. The shoes were delivered to my friend's place in London within 2 days and were exactly the shoes that I'd wanted on arrival.
23 August 2023
Unprompted review
Reply from SIMMI LONDON
Hi Lee-Anne,
Thank you so much for sharing your experience with us. It is so nice to hear that we provided a great service, to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
Shocking how these people get away with…
Shocking how these people get away with ripping people off.
I was charged £5.49 for express delivery which actually took 4 days then told they will charge £2.50 when I returned as the quality was appalling. Then I got charged £7.99 again.
Trying to get a response is a joke. Was told their shoes are made in China so what do I exactly for £52
9 September 2023
Unprompted review
Harmony at Simmi was super helpful
Harmony at Simmi was super helpful. Their customer service is incredible, I had a minor issue with my order being delivered to the wrong address and they were able to help me sort it out right away!
7 September 2023
Unprompted review
Reply from SIMMI LONDON
Hi Chelsea,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best
Simmi Team x
Wish I could leave a picture review
Wish I could leave a picture review, bought the “ Peony White Mid Heel Mules” the plastic has sliced both of my feet straight across aswel as numerous blisters. Won’t order again.
5 September 2023
Unprompted review
Great Service
Harmony @ SimmiLondon was great.
Quickly sorted out the matter and I have received my refund with no delay! I appreciate your rapid response. Great member to your business @ Simmi London!
R x
4 September 2023
Unprompted review
Reply from SIMMI LONDON
Hi RB,
Thank you so much for taking the time to share your positive experience with us. Your feedback is highly valued, and we are delighted to hear that you are pleased with our service. Receiving a 5-star rating from you truly means a lot to us!
Should you require any further assistance in the future, please do not hesitate to reach out. We are always here to assist you.
Warm regards,
SIMMI Team
Finally tried this company out
I have been following simmi shoes on Instagram for years and always loved the look of their shoes but never ordered due to the terrible reviews online... I live abroad so this put me off even more.
Recently I thought I'd try and if I lost out, then oh well.
The shoes came within a couple weeks, custom charge was less than 10€ and there was a note when I ordered to check that out, so it didn't come as a shock. The shoes are nice, clean and decent quality for the price I paid. I have confidence now to order again from you guys!
4 September 2023
Unprompted review
Reply from SIMMI LONDON
Hi Ellie,
Thank you so much for taking the time to share your positive experience with us. Your feedback is highly valued, and we are delighted to hear that you are pleased with our service. Receiving a 5-star rating from you truly means a lot to us!
Should you require any further assistance in the future, please do not hesitate to reach out. We are always here to assist you.
Warm regards,
SIMMI Team
The shoes are exactly like the photos…
The shoes are exactly like the photos !! I love them and the shipping was accurate they came right on time only thing the shoes strings on the niKita heel are difficult to adjust !
22 August 2023
Reply from SIMMI LONDON
Hi Reaunna,
Thank you for your 5* review, we are pleased that you are happy with the service. Hope you enjoy your shoes. Kind Regards Simmi x
Reply from SIMMI LONDON
Hi Nicolette Garcia,
Thank you so much for taking the time to share your positive experience with us. Your feedback is highly valued, and we are delighted to hear that you are pleased with our service. Receiving a 5-star rating from you truly means a lot to us!
Should you require any further assistance in the future, please do not hesitate to reach out. We are always here to assist you.
Warm regards,
SIMMI Team
Poor quality and not durable shoes
I should have read the reviews on trustpilot before making such a big purchase at simmi. This brand rips you off from the minute you make your order. From the high shipping fee even though my purchase was over £70. To return items they deduct £2.50. The quality is bad, the shoes are uncomfortable, they break easily. It doesn’t appear that they will refund me for faulty items but i will try. If you want shoes to last you more than a week and to be comfortable enough to walk in then AVOID this store.
4 August 2023
Unprompted review
Reply from SIMMI LONDON
Dear Taylor Okesina,
We are genuinely sorry to hear about the issue you've encountered, but after a thorough check of our portal, we did not locate any emails from you reporting the receipt of a faulty pair.
We'd like to remind you that our website clearly specifies our policy regarding items that are not what you ordered, damaged, or defective, or if the delivery contains an incorrect quantity. It is essential that customers notify us in writing at our contact address within 7 working days of receiving the goods to address such issues.
We apologize for any inconvenience this may cause and express our gratitude for your understanding.
SIMMI TEAM!
I had fault with my shoes I bought…
I had fault with my shoes I bought which were stunning & had no problems prior to these, granted SIMMI gave me a full refund. Customer service was 10/10 throughout the whole procedure so thank you!
18 August 2023
Unprompted review
Reply from SIMMI LONDON
Dear Customer,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
DO NOT BUY FROM THIS COMPANY
I bought an item from Simmi and they used Evri to courier my item. The item has gone missing/been stolen as it was not delivered to my address. I have tried multiple times to get in touch with Simmi customer service who ignore my emails. I have provided them with the information they required such as crime reference number and now will not return any of my emails. Absolute POOR customer service and I would give zero stars if I could.
12 August 2023
Unprompted review
Reply from SIMMI LONDON
Hi Ruth,
We apologise for the inconvenience caused, we have checked with customer services and they are looking into this right away and have sent you an email, please check your emails including, junk and spam.
Simmi team
Faulty and Ignored
Two pairs of faulty shoes from the same order last year. After only a few wears the strap came completely loose from the shoe and was not secured properly. I contacted SIMMI, they ignored several emails and this is wholly unresolved. I will be reporting them to Trading Standards. AVOID SIMMI!
22 June 2023
Unprompted review
Reply from SIMMI LONDON
Hello Victoria Thompson,
We have thoroughly reviewed your inquiry regarding your order dated June 15, 2022. We extend our sincere apologies for any inconvenience you may have experienced. We would like to clarify our policies in this regard.
If you have identified any faults with the items you purchased, we kindly request that you notify us in writing within 7 days from the date of receipt. Regrettably, any notifications received beyond this 7-day period will not be eligible for consideration.
Please be informed that each of our products is covered by a 28-day warranty, effective from the date of receipt. However, if the product's return and notification timelines exceed the stipulated 28 days, we are unable to accept the return.
We understand that this situation may be disappointing, and we truly regret any inconvenience you may have encountered. Your understanding is greatly appreciated.
SIMMI TEAM!
I have paid for next day delivery and…
I have paid for next day delivery and still no sign of my shoes ! There is no response time indicated on customer service email and the tracking number doesn’t give any information.
5 August 2023
Unprompted review
Reply from SIMMI LONDON
Hi Chisenga Mkala
I apologise for the inconvenience and delay in response your email was received yesterday (Sunday) so that is why you received a response today because our customer service working hours are Monday - Friday 9 am- 5:30 pm).
We have looked into this your order confirmation and tracking were sent to your mentioned email xxxx......aol.com. Our agent replied to you this morning and mentioned your parcel was delivered yesterday and the agent attached a delivery picture.
We regret any inconvenience caused and would like to thank you for understanding.
SIMMI TEAM!
Ugly shoes and money demands
initially I was pleased. Shoes came quickly but they looked cheap, seaming was untidy and squeaked when you walk in them. Also very uncomfortable.
I returned them at a cost to myself which is poor compared to other, better, online clothing stores. A month later I received an email to say I'd returned them too late (by 2 days) but ok my fault. They then say I have 48 hours to PayPal them money to post them back. Explained I do not use PayPal can I do BACS instead. No. They then effectively at the end of that email I had 24 hours to send them money or the shoes would be 'destroyed'. Do they destroy every item that is returned in band new condition or sell it on. Effectively holding shoes ransom. If they had been able to give me 1-2 weeks to set up PayPal then ok. But an email a month after the return then demand for money within 48 hours.
All for cheap looking, low quality squeaky shoes. Shoes -not great but customer service awful
Edit- as you can see, no mention in Simmi reply about paying twice for delivery and for returns. No mention also having been given 48 notice to pay for the shoes to be returned to me. Also no denial of the fact that shoes will be re- sold rather than 'disposed' of.
28 July 2023
Unprompted review
Reply from SIMMI LONDON
Hi Rachel Marshall,
We do apologise for any inconvenience caused. Please note that all products have a 28-day warranty from the date when the shoes were received but you returned the shoes after 40 days and our Return team doesn't have the system to refund the over-date return.
We regret any inconvenience caused and would like to thank you for your understanding.
The parcel come and all the diamonds…
The parcel come and all the diamonds was off or coming off
21 July 2023
Reply from SIMMI LONDON
Dear Customer,
So sorry about this and the inconvenience, Could you kindly email our customer service team at hello@simmi.com with images, and we will look into this and find a resolution for you?
Wish you all the best SIMMI team!
Pretty but too big
It’s a very pretty sandal, but It was too big and loose on my feet and I wear a size 6 normally.
20 July 2023
Reply from SIMMI LONDON
Dear Customer,
We sincerely apologise for the inconvenience caused.
Our shoes are true to size; however, we cannot guarantee a perfect fit as size is an individual, subjective matter.
Please note that if these don’t fit you can return them back to us for a refund, you can check the return policy here: http://www.simmi.com/returns/
Please don’t hesitate to get back to us if we can assist further. Again, I'm sorry for the inconvenience, and stay safe!
Wish you all the best SIMMI
It was great I love it
20 July 2023
Reply from SIMMI LONDON
Dear Customer,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback. Your 5-star rating means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.
Wishing you all the best,
SIMMI Team
The quality of the shoes weren’t up to…not
The quality of the shoes weren’t up to standard and I have to pay for returns
20 July 2023
Reply from SIMMI LONDON
Dear Customer,
We are sorry that you are not happy with your purchase, you can return them to us for a refund, and you can check the return policy here: http://www.simmi.com/returns/
Please don’t hesitate to get back to us if we can assist further. Again, I'm sorry for the inconvenience, and stay safe!
Wish you all the best SIMMI
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.