Simidola Hair Reviews 160

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were somewhat happy with their experience overall. Some customers expressed satisfaction with the products, describing them as nice and soft, and appreciated the gifts included with their purchases. They also mentioned positive interactions with the staff, finding them friendly and helpful. However, a significant number of people reported extremely negative experiences with customer service, citing unresponsiveness and long waits for refunds, sometimes for several months. Many also criticized the product quality, describing items as cheap, plastic, and not matching website descriptions, with some experiencing severe tangling and poor construction. Reviewers frequently mentioned issues with promised refunds for shipping costs not being honored, and concerns were raised regarding the handling of negative reviews.

What people talk about most

Product

Users describe ambiguous interactions with product quality, with some reviewers expressing satisfaction,... See more

Quality

Reviewers mention negative feedback about quality, with many customers reporting that the hair products,... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, with many reporting long delays and... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as the worst they have ever... See more

Staff

Customers consistently note negative experiences with staff, frequently describing them as unprofessional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well i havent gotting my hair yet but i have order hair before and the density was very nice .that the reason i orderd this one that havent arrived

Rated 5 out of 5 stars

Love the hair its soft easy to comb. And can do different hair styles. Im so impressed with this hair. I have to get more wigs. Simidola also gives gifts alone with the wigs and the box is beautiful.... See more


Company details

  1. Wig Shop

Written by the company

SIMIDOLA HAIR,Your Latest Human Hair Wig E-store. We believe perfect hair is a reflection of your sun life,Your confidence ,beauty and charm,it is part of how you express yourself.We provide premium, ultra convenient hair with affordable price for women shop online.Wear&Go Wig, cool for summer, whether for busywork morning or dating。 Up to 60% OFF,Worldwide Free Shipping,Wear & Go,Save Big.


Contact info

3.1

Average

TrustScore 3 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My experience is good as far as…

My experience is good as far as communication. I have not received hair yet but I am hoping for superior quality. I am very particular about the quality of my units, and I always know when I have a winner. So we will see when my unit arrives fingers crossed.

17 April 2024
Rated 1 out of 5 stars

Still haven’t received my hair

Still haven’t received my hair. But I’m receiving this to review.

15 April 2024
Simidola Hair logo

Reply from Simidola Hair

Dear valued customer,i am truly sorry for this unpleasant shopping experience.Your order will delivery on 18th~

Rated 1 out of 5 stars

Bad quality wig

Bad quality wig. Looks like it was made in a rush. Strap not attached at the right place. Cap too small like for a baby’s head. Cut is so bad
I will not recommend it

14 March 2024
Simidola Hair logo

Reply from Simidola Hair

Hi Henrietta,
Thank you for your feedback❤

We understand and we are so sorry about this
we're support Free Customized Cap size wig,our normal Cap size is 22.5inch,so if your head in other size,we also can free customized the size for you,just leave us a note~

We hope that you have a good day

Rated 5 out of 5 stars

waow

waow! the hairs are wonderful, very soft and of very good quality. have ordered another one immediately.

20 March 2024
Rated 3 out of 5 stars

All good things arrive - eventually

I have given this three stars ONLY because of the delivery time, it was too long! I did however get a quick response in the chat when I chased up my order; they were very sweet and polite.
Now for the wig: A solid five stars! The wig is beautiful, soft and silky. I definitely want to order from Simidola hair again but I’m afraid that it will be another long wait. I would suggest more updates giving regular information on the status of the order so customers are not anxious.

12 March 2024
Rated 1 out of 5 stars

It’s been almost two weeks and I have…

It’s been almost two weeks and I have not received any information about the delivery of my order…tried to chat with customer service but they just keep repeating the same thing with never a delivery date …who else should I contact at what should I do?

7 February 2024
Unprompted review
Simidola Hair logo

Reply from Simidola Hair

Hi,dear,pls tell us what's your order number?we will check it for you~

Rated 5 out of 5 stars

The hair is drop dead gorgeous!

The hair is drop dead gorgeous!! It’s so soft and bouncy. There’s little to no shedding and the lace plus the knots was so small and thin, you can’t tell that they are there. Also a big plus is the customer service. They respond so quickly and professionally. 10/10

1 December 2023
Rated 4 out of 5 stars

I got several wigs from SIMIDOLA,what i…

I got several wigs from SIMIDOLA,what i got exactly what I ordered, from the length to the quality.anyone that doesn’t is definitely missing.and the natural black color wig shipping is so fast,but only one thing is the colored wig will take some days to delivery,you need to buy in advance for party.

23 October 2023
Rated 5 out of 5 stars

Obviously Loved the wig

Obviously Loved the wig, it was just a great and valuable purchase. Good quality, fast shipping, amazing customer service and such a beau Packaging and additional items. 10/10 I would definitely be buying more from u guys������

21 October 2023
Rated 5 out of 5 stars

SIMIDOLA HAIR is the best

SIMIDOLA HAIR is the best! No regrets buying from them. It's value for your money. There's nothing like "What I ordered vs what I bought" It's same and better than what you ordered. Their delivery time is fast!! Buy and you won't regret! I'm committed as I made another order immediately I got my first order cos I was woowed!!!!

21 October 2023
Rated 5 out of 5 stars

I love the unit I received

I love the unit I received. I received a 13x6 Brazilian wig and I’m obsessed! It’s so soft the lace was so match the skin, and overall I had an amazing customer service from SIMIDOLA.very recommend order form here.

18 October 2023
Rated 5 out of 5 stars

Wow, I really love this wig.

Wow, I really love this wig. Everything was pre-plucked, beached and cut for you, ��� just wear it and put foundation on it.My sister was amazed.Cus it just look like my real hair. it was very silky out of the box unlike my last wig from a different company ��� it’s been about a month, and the texture is still nice, like real hair; ������ ALSO, the box made me “cry”: such a kind company to bless us with so many amazing goodies unlike other companies ���❤️ THANKYOU SIMIDOLA. will definitely be ordering from here again���

18 October 2023
Rated 5 out of 5 stars

I highly recommend this hair company.

I highly recommend this hair company.. I received my order in less than a week after placing the order! Wigs are soo nice, great hair texture quality, fast shipping and thank you also to Wendy who provided me with updates until I got the wigs. Wendy was soo good, professional and very friendly 😍😍 Thank you Simidola and Wendy

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Hair came exactly as described.It was…

Hair came exactly as described.It was glueless, pre bleached, and pre plucked. It was described as wear and go and was exactly that. The density is nice no shedding no smell.Shipping also so fast,Will definitely purchase again.

15 October 2023
Rated 5 out of 5 stars

Omg,so amazing hair,y'all I just bought…

Omg,so amazing hair,y'all I just bought my 1st wig from SIMIDOLA. It's a 26in glueless straight wig and I absolutely love it.very easy to install for a beginner,just put on and put foundation on it just go,and I will definitely be purchasing another style soon.

12 October 2023
Rated 5 out of 5 stars

Amazing!

The seller, is very attentive. It ships pretty fast and the quality of the hair is always perfect, and all for a great price. This is the only place i’d like to buy my wigs.

7 October 2023
Show reviews in all languages. (160 reviews)

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