Brilliantly marketed yet overpriced gimmick; fragile crap.
After having given Silwy months to handle our complaints, to which they simply stopped responding after the first two emails (which already took 2 months for them to send), we have no choice but to warn the greater public: Silwy's magnetic glasses are a BRILLIANTLY MARKETED yet overpriced GIMMICK! Contrary to what they Silwy tries to propagate, their glasses are NOT designed to last longer than regular ones.
To all the positive reviewers here, we get it: At first, when you receive their stuff and start installing it, it's easy to feel enthusiastic and excited!
But wait until you're a few months down the road if you try to use their products on a boat (for which it's clearly marketed) 🥁🥁🥁
For us, it first started with the magnets delaminating one after the other within ~6 months of daily use (we have photos). Secondly, although they are sold to be 'fall proof' due to the magnet, IF something happens and they only slightly touch something, they break. In fact, one wineglass fell onto the bed (i.e. a foam mattress) and even that was apparently too hard for the glass to survive the fall 👀
Furthermore, you need stick the nano pads onto a surface so that the magnet holds the glass in place. However, once you open the box and read their instructions, Silwy states that you cannot use the pads in the sun.... Really? On a boat? How do you imagine that? Oh wait, you probably can't, as you also showcase the glasses on their pads in the sun in your own marketing material 🫵😄
Lastly, the lids of the delicacy jars start corroding within a few weeks. The more you use them, the fast they corrode. How is that supposed to be sold as a kitchen item for a salty marine environment? Or are they just meant as decoration?
After having finally taken our (initially constructive) complaint and having seen the various photographic evidence, Silwy acknowledged the faulty products and stated that their first batches (we were early adopters) had a few design flaws. They confirmed that they would replace everything that was no longer in acceptable condition. Finally! A moment of decent customer service 👏
Plot twist: That was the last thing we ever heard from them, even after having sent them 3 reminders of the past 5 months or so. Of course, this raises the question: perhaps their "improved" versions haven't proven to be much better after all? Which of course is almost impossible if you look at their EXORBITANT pricing 🤡 Which by the way could theoretically be justified by the argument that these are meant to be a one-time purchase because they'll live longer than regular products, but in reality, that's not exactly the case, is it... So yeah, nice trick 🪄
The worst part is that during our boat's refit / restoration, we had completely designed our boat's galley and cabinetry around Silwy products: Magnetic strips all over the place (💸), custom made shelves that fit exactly 2 rows of 10 of their jars (💸💸) and even an entire glassware cabinet designed for all our Silwy glasses to hang / stick in both upright and upside down positions (💸💸💸). Yes, we know, that was foolish, but our enthusiasm about their concept had gotten the best of us 😑
So, Lisa, and the rest of the Silwy team: Thank you so much for having us spend hundreds of euros on this revolutionary product and for your phenomenal customer service. Thank you for giving us hope for improvement, letting us hanging and never live up to your commitments. And above all - thank you for cursing us with daily feelings of disappointment and frustration creeping up on us every time we're in our galley and pass our our cabinets.
We have now reached the point where we don't even want replacements anymore, because by now, we haven't only lost complete faith in your product quality (in the meantime, literally only 7 of the 30 glasses is still alive, 6 of those only because we almost never touched them), but also in your company. IF you decide not to give our money back, please find a better product from a different manufacturer to send to us instead. We trust in your creativity and decency to settle this case in an acceptable manner 🫡
(Just kidding, of course we don't)
9 January 2023
Unprompted review
