SilverSingles Reviews 790

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the website, finding it difficult to navigate, with confusing icons and issues accessing certain features. Customers also reported problems with the user experience, noting that the new system was restrictive and made it impossible to like photos or keep favorite profiles. The subscription model was a major point of contention, with users feeling misled by advertisements and experiencing unexpected auto-renewals without notice. Reviewers frequently encountered non-existent or unhelpful customer service, with long response times and difficulty reaching support. Some people also felt that the site's functionality was poor, with limited search options and inappropriate matches. Conversely, a small portion of people found the customer service to be fast and complete, and a few others enjoyed being on the site and found it easy to use.

What people talk about most

Website

Users describe negative interactions with the website. Many reviewers found the site to be a total scam, with... See more

User experience

Clients share negative opinions on user experience, consistently reporting that the platform is not as easy... See more

Subscription

Reviewers highlight negative aspects of subscription. Many customers express frustration with unauthorized... See more

Response time

People report negative experiences with response times. Many customers express frustration over not receiving... See more

Customer service

Reviewers mention negative feedback about customer service, describing it as unhelpful and frustrating. Many... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Since the change of format I’ve noticed that there appears to be a lot more members. Great I thought, however, despite “liking” multiple profiles I’ve had zero responses, which is making me wonder if... See more

Rated 2 out of 5 stars

Site is tedious to get around, and to edit my profile. Most times when returning into site after one day, I’m asked to reset cookie preferences. Site doesn’t show if someone already liked me when g... See more

Rated 2 out of 5 stars

So many profiles are bogus. Targeting my specific emotional weaknesses. U don’t seem interested in solving problem because every time I go to report a suspicious profile the app won’t send my report.... See more

Rated 2 out of 5 stars

Silver Singles isn't worth it. The biggest problem is that they ignore the distance preference. I delete scores of profiles from intolerable distances. Complaining does nothing. They never answered,... See more


Company details

  1. Dating Service

Written by the company

Rediscover the romance you deserve on SilverSingles – the secure dating site for 50+ singles who know what they want. Set your preferences to find more meaningful connections today.


Contact info

1.8

Poor

TrustScore 2 out of 5

790 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Impossible to cancel

Impossible to cancel. They have you filling out forms rather than simply clicking an unsubscribe button. The website makes it as hard as possible to even navigate how to cancel. Customer service is non-existent. No way to contact them by phone and their email response it robotic.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

SS is a dead, automated company. Runs out of Germany

The phone app failed to recognize me or my device logging in. It was so bad, I had to log in on my laptop to use the app.
New matches often failed to load. The matches sent (about 50) were the ONLY matches. Many were in Canada or 50-200 miles away. All conversations about issues/problems including a fake account scam were routed through a chat GPT bot out of Germany!
Silver Singles has been sold. It has been automated. It is dead!

16 May 2025
Unprompted review
Rated 2 out of 5 stars

Very Discouraging

I am less than two weeks into my subscription. I met someone this past Sunday and we seemed to hit it off. Without going into details, I have confirmed that this person is a scammer. She said she's a lawyer, but is not registered with bar. We were texting outside the app on our phones and her area code is from NYC. I'm in MPLS!

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!

This site should really be called Silver Suckers, because that is what we end up being for signing up with them. Though, my hair isn't silver...yet. LOL!
I really wish I would have heeded the negative reviews on here. I was on the 3rd day of my premium membership, in which I was still allowed to request a refund, but when I was editing my profile I was kicked out of my account and not able to sign back in. Therefore, I wasn't able to request a refund. I believe they knew exactly what they were doing.
I thought they had banned me for good (what for, was beyond me?), but they did finally (4 days later) answer my messages and gave me back my access to actually use the 3 month membership I paid for. Though, at this point I'm not even sure if it's even worth it to waste my time on there, considering not one of my so-called matches have even viewed my profile. I'm confident they are all dead/inactive profiles. I seem to only have visitor views of those who live out of state, which is outside of my preferences.
I did ask SS if they were sending me inactive profiles and they straight up said they "only" send inactive profiles up to 8 weeks. Really? I'm not even interested if someone hasn't logged in within a week. You can't convince me that someone who is actually serious about looking for a relationship is not going to log in at least once a week? If they don't, then they are not serious, and I'm not interested.
Since I initially thought I was banned for good, I ended up cancelling my credit card so they couldn't try to charge me again. You just never know with these dating sites? I'm actually done paying for any dating site ever again. It's better to be single than to be scammed by these fraudulent companies. They are ALL THE SAME! Dating site owners used to be honest and the sites actually worked until these greedy corps took over. Sign up on one of them at your own risk. Just be sure to accept the fact that it may not work. It's a complete crapshoot no matter how you look at it.

8 May 2025
Unprompted review
Rated 2 out of 5 stars

I cannot access their website

I cannot access their website. When I try, I either get a completely blank page or a page with gibberish. Haven't been able to access my account since April 20. At first I was getting responses and suggestions about what to do. Now, since 5 days NOTHING I've asked for an extension to my time and of course, no answer to that question. I'm almost done with them and if I don't get a response soon, I will make more negative reviews. But I suspect they don't care.

19 April 2025
Unprompted review
Rated 1 out of 5 stars

They are just a scam

They are just a scam, all these people they show you for possible connection are all from some one's collection of people. Yes, they send you possible connections but after a while they all say the same thing and talk in a third world mentality! You can tell there not American. There some skinny looking body, with dyed fried hair Nigerian sitting behind a PC stealing for a living! lol

13 February 2025
Unprompted review
Rated 1 out of 5 stars

There customer support is a joke

There customer support is a joke, I have sent 2 requests and after a week I have heard nothing.
On my profile I have put a distance of 50 kms and all the matches I receive are from 150-400kms away.
Also, I have put down English as my proffered language and getting matched with French speaking women.

27 April 2025
Unprompted review
Rated 3 out of 5 stars

I am 82 years old

I am 82 years old. Absolutely do not what to see or hear from anyone located over 50 miles from my Home. Your setting do not reconcile this.
Also, customers do not put photos or complete profile and should not be listed until done. Without photo don't know if looking at monster or what

23 April 2025
Unprompted review
Rated 1 out of 5 stars

Pictures are not visible anymore on…

Pictures are not visible anymore on Silver Singles. More than half the profiles are fake - they feature pictures of beautiful Eastern European women with profile wording that is detectable as fake immediately so there is no oversight of any significance. Pitiful! Go to OurTime or Match or POF.
Update after SS reply - payment is up-to-date so that has NOTHING TO DO WITH TECHNICAL FAILURE TO MAINTAIN BY SS! SS removes 1 fake profile for every ten that are on the site. Six days later, pictures still do not load when profiles are chosen. Instead of fixing their site, they try to discredit truthful reviews! Sad!!!!!

16 April 2025
Unprompted review
SilverSingles logo

Reply from SilverSingles

We're sorry to hear this. Some of our features are only accessible after payment, as this enables us to keep working on improving the app even more. Also, our team is actively working to eliminate fake profiles and ensure the safety of our users. If you encounter any suspicious accounts, please report them immediately. Thank you!

Rated 1 out of 5 stars

I think it would be good if you allowed…

I think it would be good if you allowed non paying members to respond to a paying member message. I think many are not paying members, I think that might be one reason that I am not getting any responds from women that I have sent many messages to.

13 April 2025
Unprompted review
SilverSingles logo

Reply from SilverSingles

We're very sorry to hear about your frustrations with our app. We would love to learn more so we can continue to improve our features. Please reach out to our customer care team to share your valuable feedback. Thank you!

Rated 1 out of 5 stars

Big Waste- Deceptive

Beware! They auto renewed my subscription for $179.71 after I tried to cancel it 3 times and denied the charge through my credit card company. Their
online form does not work. They do not get back in touch like they say and there is no phone number for customer support.

8 November 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We're sorry to hear that the renewal of your membership may have been unexpected. Our memberships renew automatically unless canceled via the app or our website, depending on your purchase method. While we don't offer phone support, we're happy to assist you via email. We assure you that we respond to every request from our users. If you've already contacted us, please check all your email folders, including spam or junk, as our emails might be blocked by your provider. Thank you!

Rated 4 out of 5 stars

I worked my way here from two other…

I worked my way here from two other sites. The matches are pleasantly more targeted and there is something to their numerical compatibility rating system.
The annoyance is that my 100 mile radius is interpreted as 1,000 miles.

7 April 2025
Unprompted review
Rated 1 out of 5 stars

This is probably one of the worst sites…

This is probably one of the worst sites I’ve used. Despite setting a minimum distance, I am getting suggestions from hundreds of miles away. I can’t browse or search, I am sent unsuitable candidates (too far away). Men seem to passively send a “smile” but are either fake or too apathetic to actually message. Utter waste of money.

6 April 2025
Unprompted review
SilverSingles logo

Reply from SilverSingles

We regret to hear about your experience. To find more singles near you, we recommend reviewing and possibly adjusting your search criteria. If you encounter any suspicious messages, please report them immediately so we can investigate and take appropriate action. If you need further assistance, please contact our customer care team. Thank you!

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