Silver Shuttle Reviews 

The driver came on time and got me to my apartment in the time the website said it would take to get there. I wasn't used to London driving so that was a little scary. I also wish he was more careful with my bags because he threw my bag with my laptop in it in the back really hard. Other than that it was good!!! Would take again and recommend to others flying in. Decent pricing too.

Honestly speaking, no clear information about picking up location in London Heathrow International Airport. In the website it did mention that after coming out from baggage reclaim, the driver will hold a meeting board with tile of Silver Shuttle and my name. However, in the reality, the meeting board does not have the word of "Silver Shuttle". This made a confusion to me when I was finding the driver. Then, end up I can't even find the driver and made me miss the picking up session. After that, I tried to phone to the office and find out what it was going on. The bad thing is the officer straight away scold me that I did not follow the instruction. Come on, I follow all step by step and the instructions given are not clear enough. This is not my false. Please train your manners before picking the phone.

Very punctual. Driver pleasant, polite and careful on the road. We also had the bonus that we had booked and paid for a Super Saver and - unexpectedly - got a private car and driver instead!

My friend and I just arrived in the UK this past week and used silver shuttle to get to our hotel in Coventry garden. It's easy to book and the service is excellent! My flight was delayed and then my bag was delayed but our driver was waiting patiently when I came out of customs. We will use this service every time we come to london

I felt Silver Shuttle offered reasonable service with good communication leading up to our pick up, a well presented driver and a clean car. The only draw back was the transition from arriving at the airport and being picked up. The driver was not on time and it took several calls to the customer service phone number to get through to someone. We were told by the driver that our plane was late and that my phone number was not available as the reasons for him not being on time. I am unsure of these reasons as the plane arrived as indicated in our itinerary and I was using my phone to contact the company to find out what was going on. He was apologetic so it's really feedback to improve an already reasonable service.

The service was great - We had a lost bag so did not come out until about 2 hours after landing but they were still waiting. I was surprised that I was asked to pay extra for parking but found out later that is normal if there is a significant delay. Most prices include a one hour wait so all is well. WIll use again when flying to Heathrow.

I decided to treat my family to the start of a brilliant holiday experience by ordering the Silver Shuttle Taxi service.
The driver arrived 15 minutes early and was very well presented. He was polite and introduced himself to us. He did all the things that I had expected him to do including assisting us with uploading and offloading our luggage.
We waited about 45 minutes for the taxi service to meet us when we returned to the UK only because of a misunderstanding on our part, re the flights.
I would use this service again and would highly recommend you to my family and friends.And no, I was not paid to say this - I really am genuinely impressed!
Mrs Powell

Driver was early and dressed smart. Smooth ride with no worries.

I would like to thank Silvershuttle for the safety and comfort of our round trip. I totally recommend this transportation service specially if you have many pieces of luggage.

The only issue I had is that I did not receive a confirming call, text or e-mail the day prior to pick-up as written in their literature. I called them and issue was resolved immediately.

I was very nervous at at first dealing with a company out of the U.S. and wasn't highly publicized on the internet but everything worked out better than expected. On time and very courteous, would definitely use again!!

This was NOT how my husband and I wanted to begin our honeymoon! We set our pick up time for an hour after our scheduled landing so that we would have plenty of time to go through customs before needing to meet the driver. We arrived at the pick up and waited. Once the driver was about 30 minutes late I began to get worried and called Silver Shuttle, which I was none to happy about as it cost me $2.50 per minute. I was assured he would arrive soon. Another half hour passed..no driver. I had to call again, again incurring international fees, and at that time the rep agreed to call the driver for me. Turns out he was at the wrong terminal, despite the fact that I had specified the correct terminal in my order, and no changes were made. He finally arrived about 15 minutes later and then told us we would have to wait an additional 45 minutes to an hour because he had another pick up at that time. We told him that was unacceptable, and he begrudgingly called his supervisor to see if he could leave with us then. Luckily his supervisor approved that, so we were FINALLY able to leave, after about an hour and a half of waiting.
The drive was fine, until we neared our destination. Our driver's GPS could not find the exact location and led him to an alleyway in the waterloo district. He then proceeded to ASK IF HE COULD LEAVE US THERE. Keep in mind we have no knowledge of the area and this was our first time in a foreign country. We of course told him NO, and once we agreed to look up the correct directions FOR HIM finally dropped us off at our hotel.

Not a pleasant experience, the situation was not handled in a professional manner and it added unnecessary stress to the already stressful environment that international travel entails. When you are exhausted after 14 plus hours of flying this is NOT the kind of thing you want to deal with when you land, and a 30 minute drive that cost us $60 should not have been this complicated. I do NOT recommend this comany

I ordered the shuttle for 4.00am. Driver arrived half and hour early (3.30am), was very rude and arrogant and didn't communicate at all other than to say he arrived at correct time. We were waiting in our room, and lucky for him we were ready. The night concierge came and got us.
When we went to pick up the next couple they said they were picked up 1 hr early and they were not ready.
I just found the whole experience uncomfortable, and would not use this company again if we got the same driver which is a shame

Very pleased with Silver Shuttle service from and return to Heathrow London Airport. Pickup was on time on each service. Drivers were route knowledgeable and friendly both trips.

Sliver shuttle did not show up in Terminal 5 of Heathrow Airport on 20 July 2015 morning 5:30am to meet my flight of 4:25am. No body showed up and no body had contacted me vid e-mail or any other means though I sent 2 e-mail messages to report the arrival of my flight and no driver in the airport. In the end I waited for over an hour before I gave up.

I called the hot-line to report the no-show case to the company which confirmed failure to send driver to airport and promised a refund. It had been over a week and half that refund was not received by my credit card. It had been many times that I called the shuttle company again and left message. It was absolutely disappointing that no reply by either phone or e-mail had ever received. Most importantly, no refund was received by the credit card.

It was terrible that the management of this company has no mean to know about this disappointing view from a customer and they cannot take corrective action at all. Please do not ever book this shuttle company as it is not reliable at all and the customer services level is so poor.

I would not recommend any of my friend to tsk silver shuttle again.

Booked on line and everything worked perfectly. Car met us and easy early morning run to our hotel in Kensington. Great way to get into the city from Heathrow after 24 hours of air travel. Well done Silver Shuttle.

We arrived at Heathrow Airport in London and driver appeared soon after. He identified himself, handled our luggage and took us quickly and safely to our hotel. It was a very easy and pleasant experience.

After an almost 10 hour flight our driver did not show up and there was no text sent as was instructed to us. I called and they gave me some number which supposedly was the driver and the guy said he had no pick ups for that day. I called back to Silver Shuttle and he said the driver would be there in another hour. An hour passed and no driver. I called again and he said the driver was on the way. They left us hanging at the airport for almost 2 hours before the driver finally showed up. I will never use this Shuttle service again.

We didn't get a call 60 min in advance of pickup, so we called to confirm and were told 4 times by the your customer service that the driver was just minutes away.
Finally at 8:10 (40 min after the scheduled time) the driver called to say he had arrived and he didn't see me.
On that call we determined that he had gone to the wrong part of London and it would take 15 minutes more.
I clearly explained to the driver that we could not wait any longer and we were going to take a taxi cab.
I then called silver shuttle repeatedly to discuss and tell them, and no one answered.
15 min later the driver (who spoke with a heavy accent) called to say he had arrived, much to my surprise. We were already on the way to Heathrow.
So I called Silver Shuttle again, and there was no answer. When they finally reached me, they said they would refund on Monday. No refund has been issued.
This cost us a significant delay, lots of phone charges, and a cab fare.

Organising online was fine. When I received a call back to confirm the handler argued with me about my requested pick up time- I was travelling early in the morning business class with luggage pre-checked and boarding card in hand- after some argument eventually he allowed that maybe it would be OK; In the end I arrived about 2 hours before my flight was due to depart. If you know your airport well and how long it takes you to get through I recommend sticking to the time you know you need, after all its our own problem if we don't make the flight either way. The collection was smooth and ontime, the driver texted when he arrived and was well turned out and polite. None of the documentation said to print a voucher- which I had not been issued with, but that the driver requested. He was fine with me showing him the email on my ipad and my passport so more a minor confusion than an issue.

This was my first time arriving in Heathrow at 6 am and after traveling 26 hours I was so relieved to have my driver waiting there for me at the arrivals terminal with a sign with my name! My driver was really friendly and helpful.
I would highly recommend Silver Shuttle to anybody. But especially if you're like me and don't feel comfortable figuring out London's transport system if you have never been before. Such a relief and so so happy I booked them. Thanks again!