wrong part an old no response
Received wrong part and when I contacted the customer service, they never came back.
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This is the place where People are the Real Heroes. #SilverbackBikes #PedalWithPurpose
Ohmstrasse 18 Nuertingen, 72622, Nürtingen, Germany
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Received wrong part and when I contacted the customer service, they never came back.
I have to praise the company Silverback. I ordered the bike with a little uncertainty and waited to see what would come. After minor problems with transportation, the bike arrived and I am very pleasantly surprised. It is the successor to my full suspension fat bike. After a minor upgrade - complete Manitou suspension and Hope brakes, I can say that I am the owner of my dream bike
Silverback bikes are great to ride and reliable as well. Just love the Diamond fatbike, ride all rides with it.

Reply from silverbackbikes.de
Our experience with Silverback has been genuinely special.
My son Robin is a young MTB and BMX racer from Estonia, and he rides a Silverback Sesta Pro that is already an older model — yet it is still fast, light, and incredibly capable. It has handled a full race season, technical trails, and intense training with confidence and reliability.
What impressed us most is not only the quality of the bike, but the people behind the brand. We are very grateful to the Silverback team — especially Temarah and Elena Retief — for their openness, support, and for sharing Robin’s story in such a genuine way. Their communication and attitude made us feel truly valued as part of the Silverback community.
We would also like to thank Hobisport Eesti, the local Silverback distributor in Estonia, for their help with parts and ongoing support that allowed the bike to stay race-ready throughout the season.
Silverback’s Pedal With Purpose philosophy truly shows — this bike has helped a young rider grow, believe in himself, and chase his goals.
A Silverback bike is not just equipment — it’s a long-term companion that inspires progress. Highly recommended.

Reply from silverbackbikes.de
Really good dully they make good rear suspension not the best front but its really good stock. by mtb.jet67

Reply from silverbackbikes.de
The Silverback SE Series 8 Hardtail MTB is a great starters bike for people who want to get into Mountain Biking!

Reply from silverbackbikes.de
I recently purchased the SE 9 29", and absolutely love this bike. The build quality is amazing, good quality Shimano components, and really fairly priced! Its been fantastic on both the road and trails. 100% recommend 👌

Reply from silverbackbikes.de
By making beautiful, fast, affordable bikes

Reply from silverbackbikes.de

Reply from silverbackbikes.de
I've owned two Silverback MTB bikes, looking to add a Roadie soon.
Love my Stratos AL pro such a confidence inspiring MTB

Reply from silverbackbikes.de

Reply from silverbackbikes.de
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