Silly George Reviews 

795
•
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

I'm a first time buyer of the Silly George cluster lashes (Rosy). I was really excited to try them and I was so disappointed in the results. They do not adhere well. Some of the clusters just won't st... See more

Rated 1 out of 5 stars

I received 1 order and the lashes were amazing. Ive then made 2 more payments via credit card and got even one order confirmation number but although my credit card was charged twice at different time... See more

Rated 5 out of 5 stars

I’m a 43 mom of two so I’m always looking for ways to be more low maintenance while still feeling put together. When I tell you I’ve tried EVERYTHING when it comes to eyelashes, I’m not exaggerating.... See more

Rated 5 out of 5 stars

I've been a subscriber to their lash sets for almost a year now. I absolutely love them! I've recommended them to many people. Everyone tells me they look so natural. Each set lasts well over 7... See more

Company details

  1. Cosmetics Store

Written by the company

We.Do.Lashes. NEW LinerBond adhesive eyeliner now launched! 🚀 Get ready to up your lash game.


Contact info

3.5

Average

TrustScore 3.5 out of 5

795 reviews

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Asks customers to review

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Replied to 12% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(795)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

After 2 weeks, still not shipped.

I ordered lashes on 13th Jan, including paying extra for the shipping add-on as I want the them for my February vacation.

I contacted customer service after waiting 10 days and was assured this would be updated.

Today is 29th Jan and it still has not been shipped.

Not a great first experience with this company and I had checked the fb reviews in advance, no mention of this. Do they delete negative reviews as another person mentioned?

I wish I had checked Trust Pilot as it seems I'm not the only one and have no chance of receiving these before I go.

That's all the feedback I can share at this point. Avoid.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

I was a bit nervous when ordering their…

I was a bit nervous when ordering their eyelash serum, many social media reviews/ videos seemed 'too good to be true', but after applying it for 6 weeks my lashes were indeed longer! People surrounding me actually noticed. At some stage my serum finished and I forgot to order new, and now my lashes are back to normal. It is quite expensive though, I might try a cheaper brand to see if it has the same effect, but I can state that for me this worked as promised.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

I love the hearts mascara and have had…

I love the hearts mascara and have had several, so on the one occasion I had bought one that had a faulty brush head, I wrote an email, including a photo, to let them know. 2 hours later ( how amazing to receive such a swift reply!) I was sent a reply and apology and offered an immediate replacement. It arrived promptly. What service, I shall keep ordering.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

Returned the product and they are…

Returned the product and they are refusing to give me my money back. DONT BUY!!!!

12 January 2024
Unprompted review
Silly George logo

Reply from Silly George

Hi Caroline, I'm sorry to hear you're having trouble with your order. I've had a meeting with my team this morning to discuss your order.

It seems as though your original order was unable to be delivered and sent back to us. The timeline shows that you opened a chargeback on your credit card to to not receiving your order, but also contact us and we resent your order at our own cost. Subsequently, you contacted us about sending back for a refund, which we agreed to. But because of the chargeback still in place, your funds are frozen while your bank reviews the chargeback. I can see in your order details that my team has tried twice to refund you, but is unable to process due to the chargeback. They've been in communication with you, and you've agreed to cancel the chargeback so we can refund you, but our system has not seen that cancellation come through yet. Again, it's not that we're refusing, our team has been very helpful in trying to get you sorted, but the chargeback situation is physically blocking us.

As soon as we receive notice that your chargeback has been cancelled, please know that we'll initiate the refund immediately. I hope that helps clarify, in case there was any confusion!

Best,
Silly George Team

Rated 5 out of 5 stars

These lashes are amazing!

These lashes are amazing!! I am allergic to regular eyelash glue so I couldn’t wear lashes until now. Thank you Silly George for making a product for people with sensitive eyelids!! You guys rock!!

1 January 2024
Unprompted review
Rated 5 out of 5 stars

Lashes to LOVE!!!

I have NEVER been good with putting on false lashes. Even though I'm a performer and would often need to wear them, it would take me forever to get the glue right and the lash to stick or the magnets didn't hold well, yadda, yadda. BUT, I am in love with the Linerbond and the natural line of lashes from Silly George. I don't usually gush about products but they have made it not only simple but the lashes look so natural. I just ordered my 3rd and 4th set to try. If you have trouble with applying lashes like I have had, these are worth every penny.

7 December 2023
Unprompted review
Rated 1 out of 5 stars

Service is terrible

Service is terrible. They have no control over inventory and let orders run over. When items ship out way late they offer no form of upgraded shipping in order to compensate for their inventory mismanagement.

11 December 2023
Unprompted review
Silly George logo

Reply from Silly George

Hi Shannon,

Sorry to hear about your experience. Yes, we did run into an out of stock situation for an item in your order, and I see that it took 10 days for your order to ship out. Sorry about that. We did email at that time to let you know, and offer your a refund or change of lash style. In these cases, if we don't hear back we assume you're happy to wait. I understand your frustration though, and do apologise again for the situation, we understand that it would be frustrating (we're shoppers too!).

I see that you received your order shortly after your review, so I hope you're loving your lashes!

Thanks for the feedback and we're working on our systems so that we avoid running out stock in the future!



Best,
Silly George Team

Rated 5 out of 5 stars

Fantastic customer service and a great product, too!

I ordered Silly George lash serum from Amazon and the tube I received developed a bad smell after about two weeks. I contacted the company to see if it was safe to keep using it and they offered to replace the tube, even though I had purchased from Amazon, not from sillygeorge.com. The new tube shipped within two hours! I was so impressed with that customer service. My new tube seems much better than the old one. It's still too soon to determine how well the serum is working (I've only been using it about a month), but my lashes feel softer and I'm looking forward to seeing them start growing soon.

12 November 2023
Unprompted review
Rated 1 out of 5 stars

Terrible business practices

I’ve ordered from Silly George before, but this time they really dropped the ball. First, they said they oversold a serum I ordered and would ship my order in 1-2 weeks. Ok - annoying, but fine. It’s been nearly a month with no correspondence, and I get an unrelated email today about the SALE on serum that they’re having (obviously in stock???). I emailed them about it, and they then told me the OTHER item I ordered and already paid for was now sold out. No meaningful, sincere apology about the wait or the clearly forgotten order. This is horrible business practice, and is making them begin to seem like scammers to me. Will I ever get anything I paid for?

I’m happy to edit my review if they fix what they’ve done adequately.

15 November 2023
Unprompted review
Rated 3 out of 5 stars

I’ve been using the silly George lash…

I’ve been using the silly George lash serum 2x day for 1 month & have not noticed any change in my lashes. Going to continue using, hoping it just takes a little bit longer & I’ll see results. But so far, I’m not impressed at all. I’ve used other lash serums & seen much more significant results in much less time.

14 November 2023
Unprompted review
Rated 1 out of 5 stars

One month and still waiting. Is this a scam?

As with other reviews, I ordered the serum on 14 October when they said delivery would be at the end of the month and, for waiting, they’d include a free mascara with the order. I have chased up and been told ‘next week’ by email. Nope. Didn’t happen. It’s 14 NOVEMBER now. Not heard back. Is this a scam company?

14 November 2023
Unprompted review
Rated 1 out of 5 stars

Same as others

Same as others! Ordered 2.5 weeks ago and has not shipped because they haven’t got stock!! I had to email them about it for them to say anything. I will never buy from them again. Selling stock they don’t have! Let’s see how I go getting a refund 🙃

14 November 2023
Unprompted review
Rated 1 out of 5 stars

Never received it

I ordered the serum on Oct. 14th and had to chase them to learn that there's an issue with the stocks (seeing similar reviews here).
Since I asked for an update on Oct. 20th, they've been saying oh sorry it will be delivered this week oh no next week ...
Still have no visbility , waiting for a refund to be issued since waiting a month is not acceptable.

1 November 2023
Unprompted review
Rated 2 out of 5 stars

Rubbish mascara, serum verdict still unknown…

I have the serum and mascara. All the hype and I’m not convinced of either. I’ll give the serum 2 more weeks (making it a 6 week trial in total..) but the mascara is terrible, and you give that a skip in my opinion. It doesn’t hold any curl and gets so clumpy when you add multiple layers. The only good part is it’s easy to take off. Meh. Back to good ‘ol Maybelline I go..

9 November 2023
Unprompted review

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