Great highly competitive pricing. Order was quickly filled and shipped. Actual shipping time was somewhat slow. It took twenty-one days to receive the package after it was ordered. No credit cards acc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your representative, Peter, was very courteous and helpful in processing my recent order. He stepped in and solved a delivery related delay, with his service oriented expertise. Sinc... See more
Concerning order # V11136: I originally gave a 1-star review, which I am upgrading here. Silk Pharmacy's customer service people did a great job in replacing a lost shipment. My queries were respond... See more
Company replied
Order was delayed due to custom backlog . Silk did communicate through the process ,but there also was confusion in the messaging
Company replied
Company details
Written by the company
Silk Pharmacy is a trusted online platform serving U.S. customers with affordable prescription medications, including both generic and brand-name options. With a stellar reputation and the confidence of over 4 million users, it’s a popular choice for safe and cost-effective healthcare solutions.
Contact info
651 Lacolle Way,, K4A 5B6, Orleans, Canada
- 1-888-646-0898
- info@silkpharmacy.com
- silkpharmacy.com
4.5
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Very easy company to do business with
Very easy company to do business with. Product is always delivered promptly.
13 January 2026
Reply from Silk Pharmacy
Thank you for the 5-star rating. We appreciate your trust in Silk Pharmacy and look forward to serving you again.
Reply from Silk Pharmacy
We’re truly grateful for your wonderful review. Thank you for choosing Silk Pharmacy and for trusting us with your healthcare needs.
My prescription was sent to my summer…
My prescription was sent to my summer address even after my telling your representative my winter address is where I wanted it to be sent. I still received it in a somewhat timely manner as my mail gets forwarded.
12 December 2025
My first experience with Silk
My first experience with Silk and it went perfectly. Very fast service.
6 December 2025
Reply from Silk Pharmacy
We’re truly grateful for your wonderful review. Thank you for choosing Silk Pharmacy and for trusting us with your healthcare needs.
gREAT SERVICE ON REPEAT ORDER WITH PETER
14 November 2025
Reply from Silk Pharmacy
Thank you for your kind words and 5-star review. Your support inspires our team at Silk Pharmacy to continue delivering the best service to our customers.
Reply from Silk Pharmacy
Your 5-star rating means a lot to our team. Thank you for trusting Silk Pharmacy with your healthcare needs. We look forward to serving you again.
The ordering process is painless.
The ordering process is painless.
My order was spot on (as usual).
It was delivered on time.
I wholeheartedly recommend Silk Pharmacy.
28 October 2025
Reply from Silk Pharmacy
Thank you for your generous review. We truly appreciate your support and are glad you had a good experience with Silk Pharmacy.
Reply from Silk Pharmacy
We truly appreciate your 5-star rating. Reviews like yours encourage our team at Silk Pharmacy to keep delivering reliable service every day
Reply from Silk Pharmacy
Thank you for your wonderful feedback. It’s always a pleasure serving our customers at Silk Pharmacy, and we appreciate your support.
Everything went great and my meds were…
Everything went great and my meds were on time. Thank you
17 October 2025
Reply from Silk Pharmacy
We sincerely appreciate your kind feedback and 5-star rating. It’s always our goal at Silk Pharmacy to provide dependable and caring service. Thank you for choosing us.
Everything was great except the price
Everything was great except the price. The price of the last order I got was very good, not so this time.
9 October 2025
IT WAS GREAT.
1 October 2025
2nd Order
Even with tariff and Custom issue my order was delivered on time. Customer representative was very helpful.
1 October 2025
Nice customer service
Received RX fairly quickly considering tariff issues and customs. Still a fair price.
29 September 2025
Non-receipt of order after 3 weeks.
In spite of new tariffs, Silk Pharmacy delivered my order in a reasonable time.
21 September 2025
Reply from Silk Pharmacy
Dear Jeffrey,
We sincerely apologize for the delay in delivering your order. Due to the recent 50% tariff imposed by the U.S. government, all international shipments are currently held at U.S. Customs. This sudden change has caused unexpected clearance delays as logistics partners adjust to the new requirements.
Please rest assured that if your order does not reach you within the next 30 days, we will issue a full refund without any deductions.
We deeply regret the inconvenience caused and truly appreciate your patience and understanding during this unforeseen situation.
Warm regards,
The Team SilkPharmacy.
Asked to have my order cancelled…
Order was delayed due to custom backlog . Silk did communicate through the process ,but there also was confusion in the messaging
15 September 2025
Reply from Silk Pharmacy
We sincerely apologize for the delay in delivering your order. Due to the recent 50% tariff imposed by the U.S. government, all international shipments are currently held at U.S. Customs. This sudden change has caused unexpected clearance delays as logistics partners adjust to the new requirements.
Please rest assured that if your order does not reach you within the next 30 days, we will issue a full refund without any deductions.
We deeply regret the inconvenience caused and truly appreciate your patience and understanding during this unforeseen situation.
Warm regards,
The Team SilkPharmacy.
I don't have any complaints
I don't have any complaints. My order was processed and received in about 5 days.
8 August 2025
Reply from Silk Pharmacy
Thank you for taking the time to share your feedback. We’re glad to hear you were satisfied with our service and we look forward to serving you again.
Problem resolved, Thank you Silk Pharmacy
I am happy to report that I have received my medication. In fact, Silk Pharmacy had gone ahead and resubmitted the order. To my pleasant surprise, within a few days of getting my prescription, I received another. I believe that the delay occurred due to the
Tariff issues and had nothing to do with Silk Pharmacy. Many thanks to Peter for his help and follow-through.
24 September 2025
Reply from Silk Pharmacy
Dear Linda,
We dispatched your order promptly, but due to a 50% tariff levied by U.S. Customs, it was unfortunately held up. To ensure you receive your medicines without further delay, we are reshipping your order at no additional cost to you. We sincerely regret the inconvenience caused and appreciate your understanding.
Thank you,
Team Silk Pharmacy
Reply from Silk Pharmacy
We sincerely appreciate your 5-star rating. Your trust and support mean a lot to our team at Silk Pharmacy.
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