Silk'n Reviews 

260
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great experience, no issues with my order at all. Bought a led mask from them and I couldn't be happier

Rated 3 out of 5 stars

Product is fine but I think that over £20 is an astronomical price for 2 replacement toothbrush heads especially for an older model . Only bought because I couldn’t source elsewhere .

Company replied

Rated 5 out of 5 stars

My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... See more

Company replied

Company details

  1. Appliance Store

Written by the company

Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.


Contact info

4.0

Great

TrustScore 4 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(260)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had mine for 3 years now and only…

I had mine for 3 years now and only just got a new refill. Very long lasting battery too and removes all dead skin. Very highly recommended

28 February 2025
Silk'n logo

Reply from Silk'n

Dear Loulou,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Perfect

Quick delivery, beautiful packaging, very easy to set up.
Perfect 👌

17 February 2025
Silk'n logo

Reply from Silk'n

Dear Sarah,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

I really love the straighteners

I really love the straighteners, they look so sleek and fancy for the price and do an excellent job on my hair making it look shiny, glossy and soft. Worth the money

31 January 2025
Silk'n logo

Reply from Silk'n

Dear Chelsea,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 1 out of 5 stars

Worst purchase

This is the worst purchase I’ve ever made! I bought it for my husband, because of so many good reviews! He said it is the worse electric toothbrush he’d ever use, can’t clean properly, badly designed, painful to clean the teeth! Can’t return because already used it! Such a waste of money! So disappointed! I should go back to Oral-b.

21 January 2025
Silk'n logo

Reply from Silk'n

Dear Shahrin,

Thank you for your review.

We are sorry to hear about your experience and we would like to get in contact with you.

Please contact us via our email: customercareuk@silkn.eu

We could directly look into this case.

Kind regards,

Rated 5 out of 5 stars

My product came early which I was happy…

My product came early which I was happy with nice packaging would highly recommend 👌

2 January 2025
Silk'n logo

Reply from Silk'n

Dear Julie,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Excellent customer servive

A quick understanding, guidance and solutions of my problems.

5 January 2025
Silk'n logo

Reply from Silk'n

Dear Colin,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 4 out of 5 stars

Good hairdryer for thick wavy hair

Quick delivery and well packaged.
The hairdryer is compact and has the main tools I need - diffuser. The temperature adjustment is sensitive so the use of the lock is great. Definitely drys my hair in a much shorter time than my old hairdryer which was the main reason for buying.
Only negative is it is still heavier than expected...but not an issue with how quick it dries.

28 November 2024
Silk'n logo

Reply from Silk'n

Dear Lynn,

Thank you for your 4 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

I'm impressed

I've only used it once, but I'm impressed. It heats up in a flash, it's light and very handy, my hair is smooth as silk and moisturized, which until now was impossible to achieve with my frizzy, dry and thin hair. It doesn't even get affected by the humidity outside or the rain. The best straightener I've used so far. I haven't tried to curl my hair with it, but I think it meets all expectations for a straightener.

24 November 2024
Silk'n logo

Reply from Silk'n

Dear Magdalena,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 1 out of 5 stars

Sharp practice to prevent returns!

Wrong brushes delivered on a Friday. Returns to be notified within 48hrs. No response from all phone numbers on Official website except one which when dialled on a Monday stated that they were on holiday. Sharp practice do not deal with these people.

13 November 2024
Silk'n logo

Reply from Silk'n

Dear William,

Thank you for your review.

We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.

Please contact us via our email: customercareuk@silkn.eu

We could directly look into this case.

Kind regards,

Rated 1 out of 5 stars

I bought a neck led mask and a lot of…

I bought a neck led mask and a lot of the lights have gone out. Apparently the products have a two year guarantee. I contacted the company on numerous occasions and they said that they would send me a returns label to get it repaired. It never arrived. After many calls they have told me that the label machine is broken and they would contact me in a day or two to let me know when the label would arrive. Yes !!! Still no call or no label. I’m so upset as their lack of support to customers who have purchased inferior products is unacceptable. I do not recommend this company or their products. If anything goes wrong you are on your own. I have read the other cone ts from customers and have noted “THE LABEL “” excuse that others have experienced. NIT GOOD ENOUGH

18 October 2024
Unprompted review
Silk'n logo

Reply from Silk'n

Dear Sandra,
Thank you for your message.

We are very sorry to hear about your experience. As we have already informed you, our system would not allow us to send you the return label. We will contact you directly for a fast solution.
Thank you for your patience.

We wish you a great day!
Kind regards,
The Silk'n team

Rated 1 out of 5 stars

My order never arrived

My order never arrived. It stated next day delivery on the website, and I received an order confirmation email, but no confirmation of dispatch. The payment was taken a few days later but still no sign of the product or dispatch. A week later I tried calling the contact number but the call doesn’t connect.

18 September 2024
Silk'n logo

Reply from Silk'n

Dear Natalie,

Thank you for your review.

We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.

Please contact us via our email: customercareuk@silkn.eu

We could directly look into this case.

Kind regards,

Rated 1 out of 5 stars

Never delivered

Hi, I am sure that the product is great but I never received it. It was supposed to arrive 5 days ago but I never received confirmation that it was shipped. I will contact your customer service soon

10 August 2024
Silk'n logo

Reply from Silk'n

Dear Lucrezia,

Thank you for contacting us.

as we see, the service team is already in contact with you.

We will do our best to solve your case to your satisfaction.

Kind regards,

The Silk'n team

Rated 5 out of 5 stars

After having very dry feet and getting…

After having very dry feet and getting braking lines in the feet this was the machine which improved my feet and I loved it.

29 June 2024
Silk'n logo

Reply from Silk'n

Dear Sam,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 1 out of 5 stars

6 weeks and no replacement

The led mask had a fault within 1-2 months of purchase, whereby the yellow LED light setting did not work.
I organised a return under warranty.
The item was collected on 29th May.
It has now been 6 weeks and there has been no replacement or offer of refund. On asking for updates, have been told a technical problem is preventing them sending out a replacement.

10 July 2024
Unprompted review
Silk'n logo

Reply from Silk'n

Dear Lizzie,

Thank you for your message.

We are very sorry to hear about your experience. As we have told you, our system would not allow us to send you the return label. We will contact you directly for a solution so we can repair your device.
Thank you for your patience.

We wish you a great day!

Kind regards,

Silk'n Team

Rated 5 out of 5 stars

fast service

14 June 2024
Silk'n logo

Reply from Silk'n

Dear Alistair,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 1 out of 5 stars

Faulty product under warranty still not repaired

I bought an LED face mask which has been fantastic for my skin and really noticeable results very quickly.

Unfortunately the product broke after approx. 6 months of use - I think a loose connection of the wires meaning the mask now intermittently switches off after 1-3 minutes.

I have been trying for over a fortnight to get a repair organised under the warranty. They repeatedly tell me I will be sent a postage label to organise the return - it never arrives. Would not recommend.

I purchased this product through Lookfantastic who have been even less helpful and I am leaving a similar review for.

UPDATE 26th Feb - item still sat in my front hall uncollected

19 February 2024
Unprompted review
Silk'n logo

Reply from Silk'n

Dear Anna,

Thank you for your message.

We are very sorry to hear about your experience. As we have told you, our system would not allow us to send you the return label. We have now given you a solution so we can repair your device.
Thank you for your patience.

We wish you a great day!

Kind regards,

Silk'n Team

Rated 5 out of 5 stars

Great product really works

Great product really works , love it

17 January 2024
Silk'n logo

Reply from Silk'n

Dear Mary,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look