Silencer Shop Reviews 

97,424
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 28,414 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital platform, clear step-by-step guidance, and local kiosk system make purchasing suppressors exceptionally fast, straightforward, and convenient for everyone involved. People consistently appreciate the highly knowledgeable local staff and the detailed, professional assistance provided throughout all the paperwork and online transactions. However, some customers also noted challenges and frustrations when trying to reach customer support for help after placing an order. Reviewers mentioned experiencing unusually long hold times on the phone or having to navigate through frustrating automated bots instead of speaking directly with human agents.

What people talk about most

User experience

People report positive experiences with user experience, highlighting a fast, convenient, and perfectly... See more

Service

Reviewers highlight positive aspects of service, praising the fast, accurate, and incredibly helpful... See more

Product

Reviewers mention positive feedback about product, highlighting how fast and efficient the kiosk process is... See more

Staff

Clients share positive opinions on staff, frequently highlighting that reviewers find personnel to be... See more

Customer service

Users describe positive interactions with customer service, noting that representatives answer questions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went online and updated my photo and information and was really easy. I’m no computer genius but easily got everything done from my phone. Very convenient and pretty cool technology. Made everything e... See more

Rated 5 out of 5 stars

I was impressed by the availability of Kiosks and how easy it was to make the purchase and submit my finger prints/photo and application. Being nearly 80 years old I really appreciated the kind help... See more

Rated 5 out of 5 stars

Great experience, very fast and convenient. Only downside is I called to get help and his the AI assistance. The AI assistant took me in circles a few times and told me I needed to contact a Silencer... See more

Rated 5 out of 5 stars

I became aware of the services of the Silencer Shop when I received an email from my local gun range, Reno Guns & Range. Surely it couldn't be this simple and relatively quick to buy a silencer/suppre... See more


Company details

  1. Hunting Store
  2. also in
  3. Hobby Store
  4. Sports Accessories Wholesaler

Written by the company

At Silencer Shop, our top goal is to provide the simplest buying experience possible for suppressors. We also work hard to provide great customer service and to offer unbeatable prices.

Silencer Ownership Simplified

Written by the company

Largest Suppressor Inventory
We have the largest selection of suppressor and suppressor accessories so you can find what fits your needs best.
NFA the Easy Way
We've made it easy for you to get what you need using the Silencer Shop kiosk and our nationwide network of dealers.
Dedicated Customer Support
Thanks to our dedicated customer support teams, you have an expert in your corner at every step of the NFA application process.

Silencer Shop Guarantee

100% money back guarantee

100% money back guarantee
If you are not 100% satisfied with your suppressor after your Form 4 is approved, you may return it to Silencer Shop for a full refund (in the form of a Gift Certificate) of the silencer (minus Tax Stamp) within 90 days of your Form 4 approval date.

Contact info

4.8

Excellent

TrustScore 5 out of 5

97K reviews

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Asks customers to review

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How this company uses Trustpilot

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4.8

All reviews

(97,424)

28,044 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was actually surprised

I was actually surprised at what an involved process it is today ,even though they have done away with the $200 tax stamp ,but going through The Hub in Showlow, Arizona and your company with the kiosk that they had there. It was pretty seamless and easy under the guidance of the personnel at The Hub.

10 October 2026
Rated 5 out of 5 stars

Knocked it out of the park!

Absolutely, fantastic experience once again. I had forgot to purchase the single shot trust and the team was able to assist me right away with getting that added, it couldn't have been a better experience.

10 October 2026
Rated 5 out of 5 stars

Truly made everything Easy Peasy!!!

Truly made everything Easy Peasy!!!! Removed all the confusion and stress from the process. While I realize that we’re all in a state of change with the current legislative changes I will continue to use and support Silencer Shop!!!

3 October 2026
Rated 4 out of 5 stars

Great people

Just a little slow in providing the documentation to sign. I had to ask my FFL to contact you and that resoved the issue. Other wise great. This is the third purchase using them.

10 October 2026
Rated 2 out of 5 stars

NM is not a free state and still doing…

NM is not a free state and still doing everything the way it was before the ruling, at least that's what the dealer says. You're web site does not match what's actually happening.

3 October 2026
Silencer Shop logo

Reply from Silencer Shop

Thank you for sharing your feedback. We’re sorry for the confusion surrounding the recent NFA ruling and the differences between the information on our website and what your dealer has communicated. We appreciate you bringing this to our attention as we continue working to make these distinctions and expectations clearer for customers.

Rated 4 out of 5 stars

Thanks Silencer Shop!

Thanks Silencer Shop for setting up this service!
The only thing that I could suggest to improve the experience is to make the flow more intuitive by highlighting "next steps" on the page rather than having to search for a button to click on. Some phrases are boxed like a button, but are not, which led me to have to call you to clarify what to do next.
Overall though, I muddled through it with great success and highly recommend it.

10 October 2026

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