Sigma Sports - Letchworth Reviews 

238
TrustScore 5 out of 5

4.9

48 Station Road, SG6 3BE Letchworth Garden City, England, GB


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Rated 5 out of 5 stars

Great customer service, communications, pricing and all round service. I live 40 mins from the Letchworth branch but will go as the advice on products, maintenance on bikes and general advice is rea... See more

Rated 4 out of 5 stars

Following my conversations with the sigma sports team members I decided to purchase a new Specialize 3D saddle its early days but will give a review of the saddle soon The guys at the shop were gre... See more

Rated 5 out of 5 stars

Being mentally ill severe mental anxiety they were very helpful, kind and patient with me! After messing up shoe sizes from online shop they kindly asked me in to check and size me up! Ended up with... See more

Rated 5 out of 5 stars

I placed an order on line for collection at the Letchworth Branch. Ordering via mobile Web sight was straight forward and easy. Deliver to Branch was quicker than quoted. Staff in Letchworth were... See more


Company details

  1. Bicycle Store
  2. Bike Accessories Store
  3. Running Store

Written by the company

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Written by the company

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Contact info

  • 48 Station Road, SG6 3BE, Letchworth Garden City, England, United Kingdom

  • 01462 384070

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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4.9

All reviews

(238)

3,651 reviews in the last 12 months

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Rated 5 out of 5 stars

Triathlon wetsuits Letchworth shop

Parking available onsite. Very friendly and helpful staff. Caroline advised us two novice triathletes on sizing and fitting of wetsuits. Careful instruction was given on putting on and removing the wetsuits and how to look after them.
The whole experience was relaxed and we both came away feeling informed and very happy with our purchases. We will definitely go back for any further tri equipment required.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable service from all the staff…

Impeccable service from all the staff and especially Caroline when purchasing a huub wetsuit and new goggles that don’t leak thanks to the meticulous fitting service. Have been back since for clothing and bike bits, highly recommend.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Robin, Letchworth store

I went into the new Letchworth store looking for my first pair of road cycling shoes, pedals and cleats and have to commend Robin for all his patience and knowledge. He talked me through all my options, explained all I needed to know about cycling for the first time using cleats etc.
would highly recommend

29 August 2025
Unprompted review
Rated 5 out of 5 stars

An excellent range of road shoes to try on

Being able to try on a range of road shoes of different sizes and brands, all with guidance by a member of staff who knew what he was talking about. I left the shop with the perfect pair of shoes. I wouldn't get that by shopping online.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Visited the Letchworth store and found the ideal cycling shoes, Specialized Torch 2.0 which were a great fit. The sales rep, Alex, was absolutely brilliant and was tentative to my needs, also had a fantastic discussion about my charity cycling event in September, which he took a great interest in, thank you very much Alex, you are a star, outstanding customer service.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Purchased a new road bike from Letchworth shop with help from Carolyn. Started with a pre-sales consultation which was most helpful. Carolyn really took time to get the correct sizing and was very pleasant and professional throughout. I never felt pressured which is not always the case in such situations and although the bike I chose was a fraction of the price of many in the shop I am sure the service would be the same.
I then returned to collect the bike and again great service with the bike al ready on the turbo to try and make final adjustments. Again a great experience and I would thoroughly recommend Sigma Sports to anyone.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Great in shop experience

For years I’ve been buying shoes on line, ending up with something not quite right. I bit the bullet and drove to the Letchworth store for advice and a fitting. Came away very clear about what works for me, thanks to a very patient Carolyn who helped me find a pair of Lakes that are the best shoes I’ve ever owned

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Great help and service in Sigma…

Great help and service in Sigma Letchworth

18 August 2025
Unprompted review
Sigma Sports - Letchworth logo

Reply from Sigma Sports - Letchworth

We appreciate you sharing your positive experience with us. We are so glad to hear you received great help and service.

Sigma Sports

Rated 5 out of 5 stars

Great Service and Product Knowledge

Thank you Carolyn with your help and knowledge I feel like I've made the right choices today

12 August 2025
Unprompted review
Sigma Sports - Letchworth logo

Reply from Sigma Sports - Letchworth

We're happy to hear that you feel confident about the choices you've made. We appreciate you taking the time to share your positive experience with us!

Sigma Sports

Rated 5 out of 5 stars

Customer Service excellence

Visited Sigma Sports for the first time and was served by Carolyn. Was buying new bib shorts and helmet. Carolyn was not only extremely knowledgeable she took the time to try various options until we found a good fit. Couldn’t recommend more highly.

8 July 2025
Unprompted review
Sigma Sports - Letchworth logo

Reply from Sigma Sports - Letchworth

We're happy to hear that you had a positive first visit and found the assistance helpful. We appreciate you mentioning the knowledge and time spent to ensure a good fit. Thank you for your recommendation!

Sigma Sports

Rated 5 out of 5 stars

Great staff, great selection

Staff were very knowledgeable and had lots of relevant experience of the type of cycling that I do

9 August 2025
Unprompted review
Sigma Sports - Letchworth logo

Reply from Sigma Sports - Letchworth

We're happy to hear that our staff's knowledge and experience related to your cycling needs were helpful! We appreciate you taking the time to share your feedback.

Sigma Sports

Rated 5 out of 5 stars

Great service from Kristina at…

Great service from Kristina at Letchworth Garden City very knowledgeable on products made buying a new bike easy and effortless from start to finish, would definitely recommend this place.

9 August 2025
Unprompted review
Sigma Sports - Letchworth logo

Reply from Sigma Sports - Letchworth

We're happy to hear that your bike purchase was easy and effortless thanks to our team's product knowledge. We appreciate your recommendation and thank you for your positive feedback!

Sigma Sports

Rated 5 out of 5 stars

Fantastic experience buying my new…

Fantastic experience buying my new Pinarello X7 from Caroline who was full of knowledge and sensible advice. A very enjoyable experience from start to finish. Cannot recommend highly enough 🙌🏼🚴🏼‍♂️👌🏼

1 August 2025
Sigma Sports - Letchworth logo

Reply from Sigma Sports - Letchworth

We're happy to hear that you had such a fantastic experience purchasing your new bike. We appreciate your kind words and are glad our advice was helpful. Thank you for the positive feedback!

Sigma Sports

Rated 5 out of 5 stars

Great service from Caroline

Great service from Caroline helping me try a few sizes and advised on fit for a helmet and glasses that were good for me

2 August 2025
Unprompted review
Sigma Sports - Letchworth logo

Reply from Sigma Sports - Letchworth

We're happy to hear that you had such a positive experience! It's great to know that our team provided helpful advice and assistance in finding the right fit for you. Thank you for your feedback!

Sigma Sports

Rated 5 out of 5 stars

New bike day

I have just bought a new bike from Sigma Letchworth and I have to say the service I received was excellent. I received honest advice and Sam showed great patience with me, changing my mind almost daily. The pricing was certainly competetive too.

26 July 2025
Unprompted review
Sigma Sports - Letchworth logo

Reply from Sigma Sports - Letchworth

We're happy to hear that you received excellent service at Letchworth. We appreciate your positive feedback regarding the honest advice and patience you experienced while choosing your new bike. We're also glad our pricing met your expectations.

Sigma Sports

Rated 5 out of 5 stars

Wonderful staff and help with shoes

Very knowledgeable and friendly staff, Catelyn, that helped me pick out and fit many different shoe sizes and brands. Relaxed and friendly vibes all around, definitely coming back.

22 July 2025
Unprompted review
Sigma Sports - Letchworth logo

Reply from Sigma Sports - Letchworth

We're happy to hear that you enjoyed your experience with our team. We appreciate your positive feedback regarding the helpful assistance you received in finding the right shoes. We look forward to your next visit!

Sigma Sports

Rated 5 out of 5 stars

Perfect customer care!

The whole experience of buying my bike with Sigma was perfect. They knew exactly what I needed when I went in unsure of what to get. Kristina was amazing with helping me get everything set up, fitting me to my bike and helping me sort all my accessories. Will 100% be a regular in the Letchworth store.

25 July 2025
Unprompted review
Sigma Sports - Letchworth logo

Reply from Sigma Sports - Letchworth

We're happy to hear that your bike-buying experience was perfect. It's great to know that our team helped you find exactly what you needed and assisted with the setup and accessories. We appreciate your intention to be a regular at the store.

Sigma Sports

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