Sidequest TGC Reviews 161

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very pleased once again with my experiences with Sidequest TGC .. Great products at really great prices, speedy delivery, well packaged & quick responses if you have a question or request! What more c... See more

Rated 5 out of 5 stars

Excellent service. I had bought three of four limited edition Pokémon anniversary figures for my son for his birthday but they had sold out of the final one. I found you by chance and not only was the... See more

Company replied

Rated 5 out of 5 stars

Customer service was amazing!! Couriers lost our 1st package. But Sidequest kept me informed every step of the way. My little one open his package today and he was delighted. Will definitely be orde... See more

Rated 5 out of 5 stars

Cannot rate these guys highly enough. They have bent over backwards to help me from start to finish. Updating my deliver address when the package was already on its way, getting the courier to deliver... See more

Company replied

Company details

  1. Toy Store
  2. Collectibles Store

Written by the company

Sidequest TGC is devoted to bringing our customers some of the very best Toys, Games and collectibles. Offering great prices all year round as we look for unique collectibles, exciting toys and immersive games. We beileve in excellent customer service and will do everything we can to offer a excellent customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Was able to accommodate my special request with ease. No problems. Super fast response time and really just the best customer experience. Will for sure buy again!

10 October 2024
Rated 5 out of 5 stars

It's a birthday gift!

It's a birthday gift for my Grandson. Therefore it is currently wrapped up and awaiting it's grand opening next week. I've given full marks as i'm sure it will be just as advertised.

2 October 2024
Rated 5 out of 5 stars

Trustworthy and efficient

Items were exactly as expected, delivery was really quick and was kept updated the whole time. They helped my daughter complete her collection of figures so an extra star from me!

8 July 2024
Rated 1 out of 5 stars

Never Received Products

I never received the products. I tried to find a way to reach out and notify them so I could rectify the situation but haven’t been able to find a clear way to do so. I’m so disappointed as the items were for my young son who was so excited to receive them. He’s checked the mail every day since for his package and it’s never there. But, I’m being asked for a review of products I didn’t even get. Communication has been poor and customer service is non-existent.

26 April 2024
Sidequest TGC logo

Reply from Sidequest TGC

Hi Kaci,

Thank you for your review. We have reached out to you in regards to your order. Our website does state that it's 10-12 Working days for delivery to the USA and it's currently in transit. Due to the bank holiday it's currently at the time of writing this only been 6 working days. Delivery times may change due to factors out of our control including UK and US customs. We've supplied you with tracking details so you can track your order and see it's latest position.

Rated 5 out of 5 stars

Customer service was amazing!!

Customer service was amazing!!
Couriers lost our 1st package. But Sidequest kept me informed every step of the way. My little one open his package today and he was delighted.
Will definitely be ordering from sidequest again!!

4 April 2024
Rated 5 out of 5 stars

Great experience

My order arrived quickly and in great condition.

I made an error with an address autofill, emailed the company and they were able to adjust and sort out my mistake. Great experience.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased once again with my…

Very pleased once again with my experiences with Sidequest TGC .. Great products at really great prices, speedy delivery, well packaged & quick responses if you have a question or request! What more can you ask for? … These are the important values I look for when choosing somewhere to shop, the care of the customers, response time, can you actually contact someone …. I’d advise everyone to shop here instead of the big guys! You can’t go wrong, show them your support!! … Fabulous products, prices & service!! Thank you Sidequest TGC for another great purchase & experience, I will be back for more soon! ….. Keep up the great work & I wish you a fabulous 2024 of growth & success!!

20 December 2023

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