I ordered my clothes on Saturday and I was worried it wouldn’t come in time for my holiday I gave them an email and Siarr responded nearly instantly and within 30 minutes i received an email sa... See more
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Review summary
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What people talk about most
Reviews shaping this summary
⭐️⭐️⭐️⭐️⭐️ I don’t usually leave reviews, but today I wanted to take a moment to do so. I ordered a top for my son on Thursday evening, and it was dispatched and delivered by Friday afternoon — super... See more
Purchased from siarr 3 times now and can definitely say that every order has been nothing but satisfaction and quality. Everything came on time and the quality of service from the company is excepti... See more
Have ordered a few bits of clothing from SIARR and the quality is top notch, prices are spot on and when there’s a sale on it gets even better. Don’t miss out on being in there group chat for early re... See more
4.4
Excellent
594 reviews
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Replied to 40% of negative reviews
Typically replies within 24 hours
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Mad customer service quality clothes…
Mad customer service quality clothes proper stuff
30 May 2025
Unprompted review
They forced a £5 shipping fee but it is…
They forced a £5 shipping fee but it is next day delivery and the arms of the windbreaker was very baggy.
17 May 2025
Unprompted review
Rude and abrupt customer service
Rude and abrupt customer service, not helpful in the slightest after refusing my return which was only a few days late due to a family emergency, was then told I needed to pay a £5 fee to get the item back to me. Will never shop here again and will make sure people are aware how poorly this company operates.
27 May 2025
Unprompted review
Reply from SIARR
Hi Ryan,
We have gone through the email conversation between you and our customer service team. We can confirm they are correct in adhering to our policy.
In our humble opinion our advisors were not rude or abrupt rather straightforward.
As you can appreciate our returns policy is in line with the all online regulations and Acts. We cannot take individual circumstances into considerations as this prevents us from being fair and consistent to all our customers.
We would like to thank you for confirming you sent back an item outside the 14days returns period. The re delivery fee is payable as we must pay to send the item back.
Thanks
SIARR Team
Great customer service
I bought a pair of joggers from siarr and I had waited a week for them to come but I had heard nothing they didn’t come and I had no emails so I emailed their customer support and had it sorted out and had a new pair dispatched was so easy and helpful great customer service
22 April 2025
Unprompted review
Reply from SIARR
Thank you for your review. As you know, we were unaware that you had not received your parcel until you reached out to us. We're glad we were able to resolve the issue for you.
Reply from SIARR
Thank you so much for your kind words! We're thrilled to hear you loved the fit and quality. We look forward to your next order!
Amazing quality outfits love all the…
Amazing quality outfits love all the different unique styles will 100% order again
13 March 2025
Unprompted review
Reply from SIARR
Thank you so much for your amazing feedback! We're so happy to hear you love the quality and unique styles — that’s exactly what we aim for. Can’t wait to have you shop with us again!
Terrible Customer Service…
Bought 3 items, 2 were hoodies as unsure with purchasing from a new company on how these fit. After finding the size small not suitable I started an exchange for the medium.
Upon receiving my return I was told it had been rejected due to a stain on the item which I had not made as literally tried once and put immediately back in packaging for return.
On top of this they are keeping the item indefinitely until I bank transfer £5 postage for the return.
The customer service by these truly is appalling though.
Blunt & unprofessional is being generous, requested a name for the feedback I’d be leaving and they wouldn’t give it which tells a story in itself, and insinuating I wasn’t been honest with the situation really was taking the mick.
Shame as was planning return purchases with these guys but after how they’ve acted I’ll be spending my money elsewhere.
8 March 2025
Unprompted review
Reply from SIARR
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We always aim to provide a smooth and fair returns process, and we regret that this situation has caused frustration.
Please know that returns are only rejected when items are received back in a condition that does not meet our return standards, and in this case, our team identified a visible stain. We completely understand your concerns and genuinely wish the situation had been different.
We’re also sorry you felt our communication came across as unprofessional — that’s never our intention. We take feedback seriously and are constantly working to improve both our customer service and return experience.
Great service
Great service, quick shipping, and quick customer service response
6 March 2025
Unprompted review
Reply from SIARR
Glad to hear that! We appreciate your support!
10/10 service
10/10 service, I had an issue with my email address after I ordered and they replied and sorted the problem quick and easy.
19 February 2025
Unprompted review
Reply from SIARR
Always here to help.
Ordered jeans
Ordered jeans, on the 17th, came on the 18, amazing quality, will be ordering again 5* EXPERIENCE
18 February 2025
Unprompted review
Reply from SIARR
We take immense pride in providing excellent service and ensuring our customers are always satisfied.
I never write reviews but this time I…
I never write reviews but this time I had too !!!! I placed my order at 11pm on a random spontaneous buy then I wanted to know does the item really get delivered within two days, I messaged them and got and fast response which was generic and reassured me that my order be with me with the next 24hrs and without fail it landed amazing for ans quality
5 stars to these guys Amazing comms & service
13 February 2025
Unprompted review
Reply from SIARR
We appreciate your feedback and are pleased to hear your satisfaction. Ensuring prompt order processing is something we take great pride in. As part of our commitment to excellent service, all orders placed before 3 PM are dispatched the same day, excluding weekends.
Reply from SIARR
We take immense pride in providing excellent service and ensuring our customers are always satisfied.
Ordered a basic tracksuit
Ordered a basic tracksuit. Delievery driver marked it delivered when I wasn’t home no item when I got home explained to siarr they told me I was lying and refused to send out a replacement or refund. never again with these small brands just staying with actual brands
19 December 2024
Unprompted review
Reply from SIARR
We take all customer concerns seriously and strive to provide the best service possible. However, we would like to address the situation regarding your order to ensure clarity.
You initially reported that you had not received your parcel. In line with our process, we immediately filed a claim with our delivery partner to investigate the matter. From our side, we confirmed that your order was properly packed and dispatched.
The delivery company conducted a thorough investigation, which included reviewing GPS tracking data, interviewing the driver, and verifying proof of delivery. Based on their findings, they confirmed that the parcel was delivered correctly to the intended address. Despite this, we challenged their conclusion on your behalf to ensure all possibilities were explored. However, after further review, the delivery company reaffirmed their position with supporting evidence.
We also shared this information with you via email, yet we understand that you remain dissatisfied with the outcome. While we regret that this has been your experience, we want to assure you that we followed all due processes to resolve this matter fairly.
If you have any issues contact them and they will resolve it
Everyone should shop at siarr they have the best customer service I’ve ever had,my coat was damaged and they sorted it within a day excellent guys will be shopping again soon
9 February 2025
Unprompted review
Reply from SIARR
We understand that receiving a damaged item is an experience no customer should have to face. As part of our commitment to excellent service, we promptly replaced the item for you, ensuring that the issue was resolved as quickly as possible.
We’re delighted to hear that you’re happy with the outcome, and we truly appreciate your patience and understanding throughout the process.
Fast shipping & excellent communication
Fast shipping & excellent communication
4 February 2025
Unprompted review
Reply from SIARR
Thank you so much! We're glad to hear you were happy with the fast shipping and our communication. We really appreciate your support and hope to serve you again soon!
Excellent communication between Brand…
Excellent communication between Brand and consumer. Fast and efficient dispatch with top quality clothing. I’ve bought from them twice and both times I’ve had a really positive experience!
Definitely recommended
24 January 2025
Unprompted review
Reply from SIARR
Thank you so much for your kind words and continued support! We're thrilled to hear you've had such positive experiences with us — from communication to quality and dispatch. It truly means a lot to us, and we can't wait to have you shop with us again!
Perfect service
Perfect service. I placed an order not to long ago and the jeans did not fit me exchanged them for a bigger size, i read some previous reviews and thought maybe il be going through a long process. But i have to give the customer service a round of applause as they dealt with my exchange quick everything happened in a week amazing service. Guessing previous negative reviews must be hidden agendas
10 January 2025
Unprompted review
Terrible. Stay away
Terrible customer service and their products do not fit irrespective of size guidelines.
EDIT & RESPONSE;
SIARRs response further shows they do not know what they’re doing. I’ve never owned a ‘smart’ watch ever in my life. I assume somehow they’ve mistaken someone else’s’ return or there’s definitely a mix up somewhere. Why the hell would I send them a Smart Watch and not want it returned??
Also, they have NOT and never did ask me to send anything besides £5 to return this item that DOESNT belong to me. They refused 1 of 2 items returned because it didn’t have the tag ATTACHED, mind you it was there and there are many other reviews that can substantiate their strange approach to returns. Not to mention, sizing is not accurate…a few other reviews say the same (just look).
Overall Their customer service is very lousy. I even complained on email and have got more response on this review than I did when they were dealing with me.
14 November 2024
Unprompted review
Reply from SIARR
Dear customer,
We appreciate your prompt provision of the requested information.
Upon reviewing your order, we observed that we have reached out to you on three separate occasions regarding your return. Regrettably, you did not return the SIARR item; instead, we received a smartwatch, for which we have already provided you with evidence via email.
We requested a payment of £5 to facilitate the return of the smartwatch to you, yet we have not received any response from you since our initial correspondence.
It is challenging for us to understand how this situation reflects poorly on our customer service or suggests that our products are not fitting correctly. We have made efforts to assist you in a scenario where you may be at risk of losing a valuable item, yet we continue to face criticism for matters that are entirely unrelated.
Also, our system shows that a refund of £62 was issued on 12/11/2024 therefore, we find it hard to understand the nature of this review.
Great quality,good price
We ordered a 2 piece jogger and jacket set for my son for Christmas which he loved. He then saw a puffer jacket on there so we ordered that too, so warm and puffy. He loves that too.
Great quality of all items ordered. Fast delivery and arrived on time.
Would definitely recommend.
2 January 2025
Unprompted review
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