ShuttleFinder.com Reviews 2,368

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, punctuality, and helpfulness, noting that drivers often communicate effectively before and during rides. Many people found the booking process to be easy and appreciated the clean, well-maintained vehicles, which contributed to a safe and comfortable travel experience. However, some people were dissatisfied with the service, experiencing issues such as late arrivals or no-shows from drivers. A few other people also felt that the booking process could be problematic, citing difficulties with contacting customer support or making changes to reservations. There were also occasional concerns about vehicle size not matching what was booked, leading to cramped conditions.

What people talk about most

Service

Clients share ambiguous opinions on service, with some praising the ease of online booking, efficient... See more

Staff

Users describe positive interactions with staff. Customers frequently praise drivers for being professional,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While many customers praise punctual drivers,... See more

Booking process

People report ambiguous experiences with the booking process. Many customers found it easy to book online,... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers experienced good communication, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process went easy & well. But I did have to cancel my initial booking & rebook new shuttle service due to a flight change. Apparently Shuttle Finder had me double booked even though I had... See more

Rated 4 out of 5 stars

My ride was on time and very professional. My luggage included a folding mobility scooter, so it required a bit of maneuvering to get everything loaded. My driver was patient with the process which ma... See more

Rated 4 out of 5 stars

I arranged transportation for eight passengers using two vehicles. One vehicle arrived on time, while the second experienced approximately a 15-minute delay. Despite the late arrival, the driver, Alfr... See more

Rated 4 out of 5 stars

Driver checked in with me day before pickup to veriy trip and time. That was reassuring. Driver arrived right on time. Was pleasant and a good driver. His car was comfortable and cleqan. What did... See more


Company details

Information provided by various external sources

Find your ride here! Compare & save on airport shuttles and private car services. Booking your next ride couldn't be easier.

Free Cancellations

Cancel for A Full Refund

Cancellations are easy as long as they’re done before the cancellation cut-off window. The cancellation window for each specific provider can be seen on the search results page, by clicking on the green text “Free Cancellations”. The cancellation policy will also be shown on the checkout page under the "Complete Reservation" button. It can also be seen on your receipt. To cancel, just click on the cancellation option in the help section to get started. You will be refunded in full - no charges or fees! Note: Each vehicle provider sets their own cancellation window policy. We apologize, but we cannot refund any cancellations made after this cancellation policy window.

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Rated 1 out of 5 stars

Grateful to arrive safely after a rough ride

I was grateful to make it to the airport alive after our ride with Timmy. During my family's ride (including two small children), our driver dropped the f-bomb in front of our kids, drove through multiple stop signs without stopping, drove the wrong way on a one-way street, swerved off the road because he was looking at his phone, and became increasingly agitated, appearing to bounce up and down in his seat during the last stretch of our journey. I also noticed the gas gauge of the car flashing that there was only enough fuel for 7 miles when we had 5 miles left to go (I looked it up in a panic). I would not recommend this company based on our experience with this driver.

26 June 2025
Rated 5 out of 5 stars

Shuttle from FRISCO to DFW

My daughter and her friend had a 5:45 A.M. flight. Shuttle finder picked them up at 2:40 A.M. in a clean, safe car.

The shuttle service was from FRISCO to DFW airport, about 35 miles. Great option, would use again.

27 June 2025
Rated 5 out of 5 stars

This was the first time I've used…

This was the first time I've used ShuttleFinder. I was worried that no-one would meet us at the airport and was thrilled that the driver was there by the time my plane landed. He was a careful driver and his van was clean and comfortable. We were fortunate to have the same driver to take us back to the SF airport from Napa. He arrived 30minutes before the pick-up time, which made me less stressful.

16 June 2025
Rated 3 out of 5 stars

Awareness

Driver was a bit slow in driving and didn’t seem to know where he was going even with the gps. Went through a few red lights, other then that he was a nice guy.

14 June 2025

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