The booking process went easy & well. But I did have to cancel my initial booking & rebook new shuttle service due to a flight change. Apparently Shuttle Finder had me double booked even though I had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Find your ride here! Compare & save on airport shuttles and private car services. Booking your next ride couldn't be easier.
Free Cancellations
Cancel for A Full Refund
Contact info
1640 5th Street, Suite 202, 90401, SANTA MONICA, United States
- 1-800-PARKING
- service@shuttlefinder.com
- shuttlefinder.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The driver the over all service and…
The driver the over all service and constant communication.
The driver was here before the time.
The driver was here before the time.
Good driver and the car is big and confortable.
Grateful to arrive safely after a rough ride
I was grateful to make it to the airport alive after our ride with Timmy. During my family's ride (including two small children), our driver dropped the f-bomb in front of our kids, drove through multiple stop signs without stopping, drove the wrong way on a one-way street, swerved off the road because he was looking at his phone, and became increasingly agitated, appearing to bounce up and down in his seat during the last stretch of our journey. I also noticed the gas gauge of the car flashing that there was only enough fuel for 7 miles when we had 5 miles left to go (I looked it up in a panic). I would not recommend this company based on our experience with this driver.
Professional Service
Our driver was very professional and courteous. He arrived at the time indicating on the email.
The web page asked for a flight number
The web page asked for a flight number, but only allowed entries from a drop down menu. My flight was not listed.
I found no option to contact anyone, and no way to proceed.
I found another vendor
When I went to website there was no tab…
When I went to website there was no tab for user that already had a booking confirmation # - to select for additional or updated information. Otherwise as a new user, the booking process was straightforward.
Great ride right on time and the driver…
Great ride right on time and the driver is very friendly!!! I would do it again.
Everything was excellent and the driver…
Everything was excellent and the driver was very good
On time and friendly!
Both pick up times to and from the airport and hotel we’re on time and the drivers were helpful and friendly.
Shuttle from FRISCO to DFW
My daughter and her friend had a 5:45 A.M. flight. Shuttle finder picked them up at 2:40 A.M. in a clean, safe car.
The shuttle service was from FRISCO to DFW airport, about 35 miles. Great option, would use again.
Andrew was Exceptional
Andrew was so wonderful! He was professional, polite and as my grand daughter said, “the best part of the trip!”
The driver is very nice and…
The driver is very nice and professional. The most importantly, they came to pick me up on time. It is a good choice for the service. Highly recommended.
Koch our driver was early and Ridevery…
Koch our driver was early and very enjoyable to talk sevice was excellent vehicle was clean overall would highly recommend this company for transportation.
Convenient and trustworthy
Reservation was made easily and quickly and affordable pricing.
This was the first time I've used…
This was the first time I've used ShuttleFinder. I was worried that no-one would meet us at the airport and was thrilled that the driver was there by the time my plane landed. He was a careful driver and his van was clean and comfortable. We were fortunate to have the same driver to take us back to the SF airport from Napa. He arrived 30minutes before the pick-up time, which made me less stressful.
Awareness
Driver was a bit slow in driving and didn’t seem to know where he was going even with the gps. Went through a few red lights, other then that he was a nice guy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








