Nigel came and surveyed my bay window. He was great at taking me through all of the options and helping me understand the different benefits of each material as well as the price. The shutters arrived... See more
Company replied
Southgate Chambers, 37 - 39 Southgate Street, SO23 9EH Winchester, Hampshire, GB
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Nigel came and surveyed my bay window. He was great at taking me through all of the options and helping me understand the different benefits of each material as well as the price. The shutters arrived... See more
Company replied
One word can sum up the experience of Shuttercraft - EXCEPTIONAL! From the onset there has been no pressure from Nigel, the Winchester manager, who came to do the survey in May 2023. No ‘sales patter’... See more
Company replied
No pressure to buy from Nigel the Winchester manager, who came to do the survey in August 2022. Fitting was done within the stated time and supervised by Nigel himself. The fitter took great care to g... See more
Company replied
Excellent service from Nigel from first day of enquiry . Very professional and informative as was Rob who finally fitted my shutters throughout my flat . Would without any doubt recommend the compa... See more
Company replied
Written by the company
When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.
We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.
How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.
We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.
And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.
Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.
We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!
Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.
We pride ourselves on our customer service, helping you transform your home to your taste and budget.
We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.
We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.
Southgate Chambers, 37 - 39 Southgate Street, SO23 9EH, Winchester, Hampshire, United Kingdom
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Nigel came and surveyed my bay window. He was great at taking me through all of the options and helping me understand the different benefits of each material as well as the price. The shutters arrived on time and our fitter was brilliant. He was very polite, did a great job and tidied up after himself. If I need any more shutters I will definitely get them from Shuttercraft.

Reply from Shuttercraft - Winchester
One word can sum up the experience of Shuttercraft - EXCEPTIONAL! From the onset there has been no pressure from Nigel, the Winchester manager, who came to do the survey in May 2023. No ‘sales patter’ but genuine facts and figures, with the delivery and fitting all done within the the stated lead time. Fitting was done expertly, with the fitter being personable and extremely pleasant. Again, the service provided was exceptional. He left my home spotless and removed all debris and / or mess. Overall, I have no hesitation in recommending ‘Shuttercraft’. A huge thank you to Nigel and the whole team!

Reply from Shuttercraft - Winchester
No pressure to buy from Nigel the Winchester manager, who came to do the survey in August 2022. Fitting was done within the stated time and supervised by Nigel himself. The fitter took great care to get each one of the four perfectly made shutters on my South facing windows, just right. He left my home spotless and removed all debris. Since installation all my neighbours have commented on how good my new shutters look. This winter I find that the extra insulation is significant and find that at night, the shutters reflect light, making the room brighter. I look forward confidently to a cooler Summer knowing how well the shutters perform. Would I recommend ‘Shuttercraft’? You bet!

Reply from Shuttercraft - Winchester

Reply from Shuttercraft - Winchester
The people I dealt with were knowledgeable giving thorough explanations throughout the process

Reply from Shuttercraft - Winchester
Superb service
Kept informed of order progress
Excellent installation very thorough

Reply from Shuttercraft - Winchester
Excellent service from Nigel from first day of enquiry . Very professional and informative as was Rob who finally fitted my shutters throughout my flat .
Would without any doubt recommend the company to anyone who’s interested in having shutters fitted

Reply from Shuttercraft - Winchester
Friendly professional and good quality and super fit

Reply from Shuttercraft - Winchester
Fantastic service from quote right through to installation. Extremely happy with our Shutters.

Reply from Shuttercraft - Winchester
Had shutters supplied which took a lot longer to arrive than estimated but very pleased with the finished product, then ordered blinds which were not the correct size this was remedied but the first ones had matching handles looked great and easy to use the replacement ones have clear much larger handles which not only look unattractive but are useless as the size of them just folds flat against blind and we have to bypass them to pull blinds up or down rendering them obsolete
From the first contact to the completion of the work the communication has been superb.
The shutters are all we wished for - the installation was tidy and neat.
We are more than happy to recommend Nigel and the team from Winchester

Reply from Shuttercraft - Winchester
We have just had our fourth delivery of shutters from Shuttercraft. The quality of workmanship in the shutters is excellent as is the fitting of them. We really love them for what they do in our home - and they are good-looking into the bargain!

Reply from Shuttercraft - Winchester
These are my fifth set of shutters I have had fitted from this company I love them, very nice quality and the company is always helpful and friendly. Would highly recommended.

Reply from Shuttercraft - Winchester
Excellent service and product, we’re SO happy with the result. Would highly recommend

Reply from Shuttercraft - Winchester
We are delighted with the shutters fitted by Paul and the team. They were delivered on time and the whole process was easy and straightforward. Highly recommend Shuttercraft.

Reply from Shuttercraft - Winchester
Fantastic service as in our previous house.
Shutters are beautiful. Professionally installed with the entire house completed in one day. Courteous and tidy installers. Very competitively priced with superior quality. I can recognise Shuttercraft shutters from outside of a home as well as inside and the look from outside is also superior to competitors. I will continue to recommend Shuttercraft. Thank you!

Reply from Shuttercraft - Winchester
Excellent service from Nigel and the team. Kept to timings, efficient and very happy with my shutters! Would highly recommend

Reply from Shuttercraft - Winchester
A informative pitch with no sales pressure. Delivered two weeks early, clean and tidy installation. Looks attractive and fits perfectly. Quality window blinds.

Reply from Shuttercraft - Winchester
Fantastic service from Nigel and the installer Rob. Would highly recommend them.

Reply from Shuttercraft - Winchester
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