Shuttercraft - Northants Reviews 21

TrustScore 4.5 out of 5

4.6

Unit 13, Earlstrees Court,, Earlstrees Road,, NN17 4AX Corby, Northamptonshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This company was recommended to me by a family member. From start to finish the people I dealt with Lisa who came out measured and advised and William in the office were professional, friendly and f... See more

Company replied

Rated 5 out of 5 stars

Great initial visit by Nadine, who was professional, honest, funny and did not rush us into making a decision. Was open to me ringing, texting or emailing with queries and very quick to get back to... See more

Company replied

Rated 5 out of 5 stars

Great service, from the initial measuring up to the fitting service. Quality product, exactly what we asked for. Highly recommend this company.

Company replied

Rated 5 out of 5 stars

Very pleased with the quality and fit of the shutters. Installation was carried out professionally with the minimum disruption. Friendly and helpful staff.

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft - Northants

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info

  • Unit 13, Earlstrees Court,, Earlstrees Road,, NN17 4AX, Corby, Northamptonshire, United Kingdom

  • 01604 529365

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt reaction to our enquiry accuracy…

Prompt reaction to our enquiry accuracy in measurement well fitted

15 February 2024
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Love love love my new shutters

Love love love my new shutters. Fitted so quick with no mess. Thank you Shuttercraft.

10 January 2024
Unprompted review
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Ordering was simple and installation…

Ordering was simple and installation was first class. Can't fault the service.

13 January 2024
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Excellent

Excellent! Highly recommended. The shutters look amazing and really finish off the kitchen. Thank you!

27 October 2023
Unprompted review
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.

Rated 5 out of 5 stars

This company was recommended to me by a family member

This company was recommended to me by a family member. From start to finish the people I dealt with Lisa who came out measured and advised and William in the office were professional, friendly and fabulous. The man who fitted them (sorry I can't remember your name) worked very tidy and was a very nice person.
I can recommend this company whole heartily.

22 September 2023
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.

Rated 5 out of 5 stars

Shutter installation

Having to wait 12 weeks is one thing but when they turned up fitted within an hour and looked great.

24 August 2023
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Great customer service!!!!

Great initial visit by Nadine, who was professional, honest, funny and did not rush us into making a decision. Was open to me ringing, texting or emailing with queries and very quick to get back to me.
Shutters came in ahead of schedule and a fitting was arranged for the following week, this has to be rescheduled due to the fitter having an accident, but it was booked a week later where it went ahead with no issues. Fitter arrived a little earlier than planned but did a great job and very little un-recyclable rubbish to dispose of.
Very happy with service from start to finish and would definitely recommend.

24 August 2023
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Dear Julia, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Very pleased with the quality and fit…

Very pleased with the quality and fit of the shutters.
Installation was carried out professionally with the minimum disruption. Friendly and helpful staff.

16 August 2023
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Dear Gary, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service

Great service, from the initial measuring up to the fitting service.
Quality product, exactly what we asked for. Highly recommend this company.

1 August 2023
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Excellent and professional service and…

Excellent and professional service and high quality shutters!

20 April 2023
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 4 out of 5 stars

Delivery was much later than stated at…

Delivery was much later than stated at first quotation. However service, product and fitting were of the highest quality.

7 March 2023
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

We are extremely pleased with our new…

We are extremely pleased with our new shutters. We have had lots of compliments. Had a couple of hiccups along the way but overall 1st class blinds and Lee was an excellent fitter. The office ladies were very helpful and friendly. Would definitely recommend. Thank you.

20 August 2022
Unprompted review
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Brilliant

I have now had my whole house done with shutters from Shuttercraft. Great product, great quality, great service and friendly people. They have been brilliant from first to last. Five stars all the way.

16 March 2022
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.

Rated 1 out of 5 stars

Unfortunately on this occasion a very…

Unfortunately on this occasion a very poor service. Andrew (a surveyor!) initially came to measure for 2 windows. Brandon came to fit only to be told that they were the wrong frames. Brandon was brilliant and temporarily fitted the bathroom shutter until the new frame comes in. The landing shutter was totally wrong and had to have Lee come out to re measure only to be told that we would not be able to have a blind there!! so wasted 19 weeks for a blind only to be told they can't do it. Everyone blaming everyone else. A quick refund was made and just having to wait for the new frame.

27 January 2022
Unprompted review
Shuttercraft - Northants logo

Reply from Shuttercraft - Northants

Dear Joanne, I’m sorry to hear that you had this experience with us. We have contacted you to personally apologise, and take on board your feedback to ensure this doesn’t happen again.

Rated 5 out of 5 stars

Perfect

Very pleased with my shutters and a good experience all round with Shuttercraft they were very professional

5 November 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look