Shuttercraft - Cornwall Reviews 102

TrustScore 5 out of 5

4.8

Little Bridge Park, PL27 6UN Wadebridge, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From the first meeting to the installation of the finished product - in our case shutters and blinds, the service was superb. We have used Shuttercraft Cornwall in two homes over the years and would... See more

Company replied

Rated 5 out of 5 stars

Excellent service with practical advice from a friendly business. We changed a door on our property not long after the installation of our blinds and Shuttercraft adapted that blind saving us the cost... See more

Company replied

Rated 5 out of 5 stars

From start to finish we were very pleased that we chose Shuttercraft to install our shutters. At our initial appointment Steve offered advice and suggestions and we felt assured that our final cho... See more

Company replied

Rated 5 out of 5 stars

Very good Service and installation. Extremely pleased with the shutters. They make the rooms seem bigger and reflect the light when angled. The split design allows a high degree of privacy whilst allo... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft - Cornwall

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info

  • Little Bridge Park, PL27 6UN, Wadebridge, England, United Kingdom

  • 01637 849 153

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

We were very impressed from start to…

We were very impressed from start to finish. We were kept informed and Matt who fits them was amazing.
Absolutely delighted with the shutters and would recommend this company 100%

16 October 2024
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Reply from Shuttercraft - Cornwall

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

No problems

No problems, more than happy with the whole process

17 August 2024
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Reply from Shuttercraft - Cornwall

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Great Product & Service

Very high quality shutters were provided by Shuttercraft with excellent customer service throughout delivered by both Steve & Lynn. Installation was expertly finished also by Matt. An excellent business to deal with who deliver competitive pricing with high quality products and customer service that's really first class.

23 July 2024
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Reply from Shuttercraft - Cornwall

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

My blinds have transformed my room

Excellent service from Shuttercraft, from the very start from Lynn and Steve through to the fitting by Andy. The blinds themselves are top quality and Andy made a superb job of fitting them. I could not be happier and would certainly recommend them to anyone. Thank you very much. Nigel.

8 June 2024
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Reply from Shuttercraft - Cornwall

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Great experience with Shuttercraft

I'd had a couple of other companies come to quote before I went ahead with Shuttercraft. Steve came round to measure up and assess the windows (old cottage with wonky windows and beams). He was very professional and friendly and I felt that he really knew his stuff! I was really happy and went straight ahead and ordered the shutters. Andy fitted them and he was also very friendly and did an amazing job! The price was also much better than I had expected. I'm so happy with my shutters.

11 May 2024
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Reply from Shuttercraft - Cornwall

Dear Rachel, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 4 out of 5 stars

Efficient service

We have used Shuttercraft before so were happy to return to them for our latest purchase. Steve, who measured, was very efficient, as was Lynn with sending out information about the cost and when the shutters were likely to be ready. Matt, who fitted the shutters was equally impressive and worked very hard for more than four hours fitting them.
What I did not like was being asked to pay the balance of the bill before the fitting. I said I would pay once I was satisfied. The shutters were fitted on a Friday and by Monday morning a "gentle reminder" email was in my inbox. It was convenient to pay on that day, so I did, but I think maybe the team needs to be more careful in the was it handles customers.

12 April 2024
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Reply from Shuttercraft - Cornwall

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

Rated 5 out of 5 stars

Good quality

9 April 2024
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Reply from Shuttercraft - Cornwall

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Fantastic aftercare service

Fantastic aftercare service. I phoned Shuttercraft and had a reply and fitter out at a time suitable to us. Steve was very professional and went above and beyond what we expected him to do. The patio shutters are looking great and I would definitely recommend Shuttercraft to anyone.

1 February 2024
Unprompted review
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Reply from Shuttercraft - Cornwall

We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.

Rated 5 out of 5 stars

Fantastic company providing great shutters

Everything throughout the process was just as customer service should be. From the communication, the quality of the shutters, the aesthetic and the fitting, we have been delighted. Look forward to dealing with shuttercraft doing the remainder of the house over the coming years.

19 January 2024
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Reply from Shuttercraft - Cornwall

Dear Patricia, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

New blinds new outlook.

Good experience of the measuring and quotation stage, concise and relevant information given. Accurate time of wait for installation given, efficient and tidy installer. Excellent product now up at my windows. I couldn't be more satisfied.

11 January 2024
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Reply from Shuttercraft - Cornwall

Dear Mary, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing service

Amazing service. Professional and reliable. We have had shutters in our last 3 houses and these, are by far the best. Steve and his team have been brilliant with some pretty challenging windows too! Thanks Steve - great job

23 December 2023
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Reply from Shuttercraft - Cornwall

Dear John, we greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again

Rated 5 out of 5 stars

Prompt and reliable

Prompt and reliable. Great quality product. Did everything they promised. Would recommend! Thanks

20 December 2023
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Reply from Shuttercraft - Cornwall

Dear John, we greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again!

Rated 5 out of 5 stars

Very good Service and installation

Very good Service and installation. Extremely pleased with the shutters. They make the rooms seem bigger and reflect the light when angled. The split design allows a high degree of privacy whilst allowing plenty of light in. Matt installed the shutters to a high standard and was respectful of our property. Overall, very happy with the whole experience.

4 November 2023
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Reply from Shuttercraft - Cornwall

We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.

Rated 5 out of 5 stars

Our amazing shutters

Very helpful and informative staff.
We received good advice, and also good aftercare.
Very pleased with the shutters, they look amazing.
Would be very happy to recommend them to anyone.

18 October 2023
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Reply from Shuttercraft - Cornwall

Thank you for your kind words! We're delighted that you found our staff helpful and informative, and that you're pleased with your amazing shutters. We appreciate your recommendation and are here for any future needs.

Rated 5 out of 5 stars

The whole proceeding was great from…

The whole proceeding was great from start to finish we are very happy with the finished results a very good company would highly recommend

5 October 2023
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Reply from Shuttercraft - Cornwall

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Friendly and professional service

Friendly professional service - informative and honest in terms of their product and what we wanted.

Fitting went very well - fitter obviously very experienced.

Shutters look great in situ

11 September 2023
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Reply from Shuttercraft - Cornwall

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

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