Shurgard has been provided excellent service so far. The staff I’ve spoken to have been helpful and informative; all my questions were answered as well as giving me advice about the size of the unit I... See more
Location
Switch locationBlatchford Road, Redkiln Estate, RH13 5QR Horsham, GB
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See what reviewers are saying
First storage unit I’ve ever used and the process was so easy. Compared to that of others I had to call up and enquire about, Shurgard however showed really detailed pictures of storage sizes and it w... See more
Lovely lady at the front desk was super helpful (didn't catch her name as it was late on Sunday 19th and we had had a stressful day!). Being new to self storage it was good to have someone calmly show... See more
Horsham staff are lovely. Very friendly and helpful. The online booking system lets the company down. Time consuming and frustrating. Multiple failures in trying to upload the necessary documents.... See more
Company details
About Shurgard Self Storage - Horsham
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Blatchford Road, Redkiln Estate, RH13 5QR, Horsham, United Kingdom
Replied to 98% of negative reviews
Typically replies within 24 hours
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We gave two weeks notice to leave on…
We gave two weeks notice to leave on 9th march but have to pay the rental fee and insurance until the end of April. 6 weeks extra money after moving out.

Reply from Shurgard Self Storage - Horsham
Excellent service
Shurgard has been provided excellent service so far. The staff I’ve spoken to have been helpful and informative; all my questions were answered as well as giving me advice about the size of the unit I needed. There’s the flexibility for me to move my belongings to a smaller unit when I need to. All well so far.
Excellent service from both Lynn and…
Excellent service from both Lynn and Emma, really appreciate their help and cannot recommend more highly if you need storage in the area. Premises are very well designed - the only feature I felt was lacking was perhaps some a/c in the office / reception area, as with the recent hot weather I felt sorry for the staff in there all day with just a couple of fans.
Very helpful staff
Great staff as always
Great staff as always. I used it 3 years ago as well and staff were great
P. Barbe
A new facility to shurgard so still in the process of being set up, still a very acceptable storage option
Horsham staff have been so helpful
Horsham staff have been so helpful. Very easy storage agreement & using the storage . Would highly recommend.
Lovely lady at the front desk!
Lovely lady at the front desk was super helpful (didn't catch her name as it was late on Sunday 19th and we had had a stressful day!). Being new to self storage it was good to have someone calmly show us how everything works.
First storage unit I’ve ever used and…
First storage unit I’ve ever used and the process was so easy. Compared to that of others I had to call up and enquire about, Shurgard however showed really detailed pictures of storage sizes and it was so quick and easy to book my unit online and it was ready the next day. Not to mention it was far more reasonable in price. When we got to the unit. There was a very helpful gentleman in the reception called Mike who ran through everything with us and showed us to our unit. Great experiance.
I found what I needed
I found what I needed. Signed up and created an account online.

Reply from Shurgard Self Storage - Horsham
Provide quick and helpful service
Excellent service dwhat else can i say efinitely use again…
Excellent service definitely use again in the future,
Horsham staff are lovely
Horsham staff are lovely. Very friendly and helpful.
The online booking system lets the company down. Time consuming and frustrating. Multiple failures in trying to upload the necessary documents. I wish I had paid the £20 and dealt with humans rather than a poor IT system. In the end I finished registration with actual people at the branch. And they smiled!
The storage unit was just what I needed.
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