Shurgard Self Storage - Hedge End Reviews 

Fortunately I only used them for 6 months. The only decent customer service I ever received was when I opened the account. Every other encounter had been rude and brash! And talking to me like an idiot!.
Owing to being severely unwell and hospitalised - I didn't even think about the rental - should have set up automated payments - wasn't told about it to be fair - when I did realise I borrowed a family visitors phone and logged into my email to let them know I may be a few days late paying and explained why.
They were disgisting! Threatening me with later payment fee etc. my visitor had to go to my house and get my phone, bring it back to me in hospital so I could pay it. There was no empathy - no customer service - not even reminding me gently of the terms and conditions. Brash, rude and disgusting,
As soon as I paid it - I gave notice and told them why - "for your greed, lack of customer care, lack of professionalism, lack of understanding - I hand my notice in. "
Vacate date was 4th Sept 25. I went as soon as I was well enough on 27th August and emptied it - firstly my app wouldn't work to unlock the door. It was 4.00 so went to the office for help. Lights out. Nobody in there. I phoned and the woman was disgisting! Rude and demanding. Shouting at me to use the app! I told her I was using it and it won't work. She wouldn't listen just kept talking and shouting over me. I went to the door again while she was on the phone and miraculously it worked!!! So I said to her - oh hey it's worked this time I am in. She literally TUTTED and ended the call! No niceties no pleasantness nothing.

First time I've been in there since joining there and my friend was meeting me there to help me owing to poor health and disabilities. I opened the door from inside and let her in. Within mins a cross stern woman marched in demanding me "did YOU open this door" I went to speak and she repeated herself. I said. Yes I had just to let my friend in. She shouted at me like I was a child - or an idiot - you let her in THAT door not this door! You have set the alarms off! I then realised she was the woman on the phone to me! So me setting the alarm off - by accident - and only internal alarm - it meant she had to UNLOCK the door and act like she was working again - made her get up and come out to turn alarm off. I was close to tears as I hadn't done anything intentional and was just confused at the doors!! No obvious signs on them or anything!

She stormed off without another word just staring at as she was leaving.

I felt uncomfortable and humiliated. Here were others in the locker area or storage area - and I felt like a child! I emptied my storage and left!

I would never use them again! This was the hedge end branch!
They have professionalism - they're incompetent, no customer skills, no customer service skills. They lack in training AND keeping their clients. Obviously I will be going. With one of their competitors - and I feel comfortable to do that. 100%. To treat someone with health issues and disabilities in such an appalling manner was disgusting! I may not be able to do the things I once could, or think on the same way I once did but I can feel and I can get upset at someone hostile behaviour. It's intimidating and humiliating, Another thing I can do is write reviews!!! GOOD ones mainly! But this deserved less than one star and others deserve to be aware before they decide on shurgards as their choice for storage.
I also am courteous- and did tell Shurgard that would be leaving a negative, truthful, and brutally honest review of my experience with them! And I'll happily screenshot this and send it to them to be sure they see it.
PLEASE SHOP AROUND FOR STORAGE! Check all the negative reviews on different storage providers - as these are important exoeriences. PLEASE AVOID SHURGARDS. They are a greedy selfish company that do not seem to invest in their employees training - and that is poor! A fair paid, motivated employee will keep a company's clients - a disgruntled employee will not give a damn about the business or the customer. Thank you for reading.

Edit - just been checking others reviews and shurgards response to them. They are all standard replies - exact same wording -'pre-arranged prototype to respond to our complaints. They are not even professional enough to take complaints seriously.
Disgisting company. Absolutely disgusting.

Further edit - exactly as predictive - standard reply from shurgards. Didn't expect anything less or anything more - but want to ensure others note this before booking with them. There is no customer service at all.

Helpful friendly staff - easy access - good choice of units and reasonable price

Easy booking and system with an app to access the storage (no keys to collect or lose). Clean/secure. Use of trolleys. Used to store whole house contents.

Great storage with amazing support from reception (Carren) and great prices! I totally recommend!

Made a tentative enquiry about a more suitable size and Jeff couldn't have been more helpful. He quickly established the most cost effective size and way forward and we have set the wheels in motion. All the staff are very helpful and always have a smile. Love the new security and accessibility, very clean and reassuringly secure space

Great place, quick simple and can be done at the weekend, first unit was too small but Debbie in the office sorted that out for me instantly no Hassle, Thank you ☺️

Excellent and polite service

Staff are very friendly and helpful. Locker is immaculately clean.

Very friendly helpful staff. Clean

We need to put our belongings into storage after selling our house, but haven’t yet found a new home. We called into the Hedge End branch and spoke to the staff who were extremely helpful and sorted out just what we needed - no hard sell! Have now been in and out of the storage area several times putting things in our unit and the experience couldn’t have been easier! Definitely recommend Shurgard and the Hedge End store in particular! 😁👍

absolutely awful experience. took over £100 from me without authorisation, then told me it would take 4 week for me to get that money back.

As an update. shurgard sent a message to my review saying they would help. this was a lie. all they did was get the local manager to ring me and tell me nothing new

Debbie was very helpful and greeted us with a very pleasant welcome as it was our first vist. She also located us with a different storage unit that was better suited for us. Highly recommended. Great customer service.

Was not happy and think it’s shit

The staff were great and everything was easy.

I had limited experience with Shurgard as when I started to use the storage space they were Lok n' Store. The staff at the Hedeg End branch were always cheerful and friendly. I never had any concerns about the security of my belongings.

I am most impressed with the very helpful and efficient service by the staff at Shurgard Hedge End , nothing less too much trouble very clean storage units and plenty of room to manoeuvre.

Karen was helpful from the moment we looked at the the unit to the time we put in my wifes teddy bear collection