Shurgard Self Storage - Hayes Reviews 

It was a good experience.

I'm very disappointed. Shurgard app didn't work on my and my friend phones so we couldn't get access to storage so we have choose another storage company

Did not give proper instructions about which lock to bring. There was no one at reception at 3 PM. Call centre was very unhelpful!

I had the worst experience at this place. First of all office timings mention on Google is absolutely wrong. It shows the office close at 9:00 pm but they close at 6 pm on weekdays . Secondly the person in the office is never available on the phone as he keeps the office close with the note saying I’m around call on this number .
I booked my unit for the 25/01/25 and visited the place only to find that the office is close and I could not move in since I could not collect my lock and the the access code to the gate did not work as the app was not set up .
Than I spoke to someone on the 28th who checked with me if I’m still interested in moving in . She did say that my id is verified and I’m all set to move in . She confirmed that I can move in anytime . I confirmed to her that I will be moving in on the 30th and since I had to visit the office before 6 pm I took a day off .
visited the branch on the 29th with all my storage bins in the car only to see the office is locked again. A A4 size print saying I’m around call me on 07734 163439. No response . This was at 2:37 pm .
Just below this paper another A4 size print saying . The office will be close from 3:00 pm to 4:00 pm
And a 3rd A4 sheet saying in case on emergency call on 07734 163444
Since there was no response from 07734 163439 I called the other number 07734 163444 only to get connected to the branch in Ruislip. While speaking to the branch in Ruislip the person In charged of the office walks in and tries to checks me in as guest in the unit as the app code was giving error . That issue with the email was not resolved but he did manage to give me access to the gate . Told me that the unit is at the back of the building and dollys will be available there.
When I went at the back of the building there were no dollys. In fact I went around the whole building and there was not a single dolly available . Few dollys were used by the contraction workers and 2 others were used by the other customers .
I could not put my stuff in again as my unit was on the 3rd floor even though the app says 2nd.
I thought I’ll carry my stuff by lifting them myself as at this point it would be my second trip hauling to Hayes from Ashford . I could not do that because there were other hauling vans very parked right outside the lifts blocking the path and there was no way to have access to lift .
I tried calling the office again to check if someone can help me arrange to move the vans parked outside the lift but no response .i could no move in and now the customer service is asking me that I need to give my notice for cancelling the contract by writing an email. Even though I did not move in . How can one place be so inefficient?? I’m not sure how I will be refunded for the cost of my lock and the insurance . Over all a nightmare

Easy, straight forward booking, staff helpful.

Customer service is not at all polite and helpful

Complicated gate opening

Keep the good work I am happy

I visited Shurgard, Hayes as I needed storage space for next week. The customer advisor, Miss Shahtaj went out of the way to explain to me the detailed process and cost of the storage space they rent out. The young lady gave me all the details I wanted to make an informed decision. She was very, very kind and helpful. She exceeded my expectations. Thank you Shahtaj for your help and you deserve a five star rating for your service. Luciano Cunha.

It’s been nearly 2 weeks no call or response back form the store manager proves my point and complaint, don’t register or use these services

The branch is not even worthy of any stars, i have been very ill for the past 2 years now and had multiple stay in hospital. While I was admitted in to hospital, I have been harassed by the members of this branch with multiple phone call and threats one after the other within seconds not mins not days. Then I get told that everyone one of their customers is sick. Show you how much they care, I have serval emails from the branch and some one else on gmail account has been copied in and when questioned it I was told they want evidence so sent them screen shots and then I was told to come in to the branch, I explained that iam in hospital you can visit me here but I can't come there. I offered to pay my arrears but they refused to send me the link to pay or bank details said I have to go the branch.

I have asked them so may time to speak to an area manager or customer services but keep getting brushed off, and I can't find a customer services number to call just the branch

NOW THEY WANT TO TAKE LEGAL ACTION FIRST THEY HARRAS ME THEN THEY SHARE MY PERSONAL INFORMATION WITH SOME ELSE I DONT KNOW AND WITH OUT MY PERMISSION.

STAY AWAY FROM THIS COMPANY NO CUSTOMER RELATIONS AND NO RESPECT FOR HUMAN LIFE OR YOUR PERSONAL INFORMATION

Very helpful staff. It’s a very good place to store your things lots of security measures in place.
Thank you AB

Good experience and great service from Mr AB.

Amazing experience signed up online everything ready; can go right through with the app. And all our storage needs are sorted

Customer service was exceptional. Ab was fantastic!

Amazing customer service by Mr AB !
Recommend this story highly to everyone 😊👍 star ⭐️

I strong recommend this storage company as a result of keeping your goods safe. Anu has helped me to secure and choose my storage place the staff are very caring whenever we need a help..
Thanks to Anu for your kind help today

Great service from.anu & Shams. Excellent storage facility