Shurgard Self Storage - Harrow Reviews 67

TrustScore 4.5 out of 5

4.6

Chantry Place, Headstone Lane 3, HA3 6NY Harrow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I will like to give a lot of high level of compliment for Klaudia here at the Self Storage Shurgard in Harrow near Headstone Lane. Klaudia has an amazing customer service and I am grateful... See more

Rated 5 out of 5 stars

Very nice, pleasant young man . Really inspiring personality and has this respectful manner that makes you trust them as much as is needed. Quality that is outside their scope of work

Rated 5 out of 5 stars

The member of staff who dealt with our requirements was friendly, helpful and knowledgeable, and was able to answer all our questions about renting and using the storage unit. The unit itself is just... See more

Rated 5 out of 5 stars

Excellent service easy to book online & all questions answered politely by helpful onsite team. Very clean unit - whole process well managed would recommend.


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Harrow

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Chantry Place, Headstone Lane 3, HA3 6NY, Harrow, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy and Good Value

Very simple process from booking to storing. Good prices. Staff at the centre are very friendly and helpful.

1 September 2025
Rated 1 out of 5 stars

Vermin

Less than a week after getting my storage unit I found a Mouse inside. Totally disappointed and disgusted

28 April 2025
Shurgard Self Storage - Harrow logo

Reply from Shurgard Self Storage - Harrow

We apologize for any inconvenience caused. Despite regular monitoring and maintenance by our pest controllers team we will unfortunately sometimes experience issues. We can support you and will personal contact regarding this issue. Please send your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.

Rated 5 out of 5 stars

The storage is very convenient for us

The storage is very convenient for us. Prices are good for six months. Not sure how much they go up after then. Store is dry though not heated. Light is only from corridor so taken a battery flood light to help being in there. Access is easy with the app. The receptionist Palak was very helpful and polite on our first day, showing us the store and how to access. Time will tell on the whole experience but so far so good.

29 January 2025
Rated 5 out of 5 stars

Best Customer Service

Best Customer Service

The customer service is top 10, my mum and I enjoy the way Nadia explained everything to us.

Thank you so much.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

I went to the Hatch End Shurgard

I went to the Hatch End Shurgard. The experience was so good, Nadia explained the process and guided me so perfectly. The staff were so friendly and supportive.
Thank you so much. Five stars is not enough for this branch, I would have given more stars if I could. 🙏😄

23 November 2024
Unprompted review

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